A contact center manager's guide to integrating self-service

A contact center manager's guide to integrating self-service

Cover

Leveraging self-service technologies in your contact center can significantly reduce call center and agent engagement costs and improve agent efficiency, but successful implementation can be tricky.

Review our exclusive e-book to gain expert insight on how to ensure your company’s self-service contact center is a success. Read on to learn:

  • How to win executive sponsorship for self-service initiatives
  • Why effective contact center training is paramount
  • Top self-service contact center strategies
  • And much more.
Vendor:
KANA
Posted:
15 Aug 2012
Published:
01 Aug 2012
Format:
PDF
Length:
18 Page(s)
Type:
eBook
Language:
English
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