Enterprise Contact Centers Multimedia

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May 26, 2012

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Enterprise Contact Centers

Enterprise Contact Centers Multimedia (View All Report Types)

Adapt your contact center for increased customer satisfaction sponsored by inContact VIDEO: This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. Posted: 20 Jan 2012 \| Premiered: 20 Jan 2012 TOPICS: Call Center Software \| Call Centers \| Contact Center Software \| Contact Centers \| CRM \| Customer Service \| IVR

Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? sponsored by Interactive Intelligence, Inc. WEBCAST: This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization. Posted: 27 Apr 2012 \| Premiered: 27 Apr 2012 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| Hardware \| Hardware Virtualization \| Outsourcing \| Remote Offices \| Remote Users \| ROI \| Security \| TCO \| Unified Messaging

Introducing Avaya Collaborative Cloud sponsored by Avaya WEBCAST: This brief webcast explores Avaya’s Collaborative Cloud strategy, which wishes to showcase how the cloud can improve your communications and collaboration, changing the way your enterprise works. Posted: 30 Apr 2012 \| Premiered: 30 Apr 2012 TOPICS: Cloud Computing \| Cloud Management \| Collaboration \| Communications Networks \| Contact Centers \| Mobile Workers \| Private Cloud \| Private cloud computing \| Public Cloud \| Public cloud computing \| Unified Messaging \| Videoconferences

Cloud-Based Communications: Are They Right For Your Organization? sponsored by Interactive Intelligence, Inc. PODCAST: Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization. Posted: 14 May 2012 \| Premiered: 14 May 2012 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| Hardware \| Hardware Virtualization \| Outsourcing \| Remote Offices \| Remote Users \| ROI \| Security \| TCO \| Unified Messaging

Webinar: Increase Call Center Service and Efficiency: Insight into one company’s approach sponsored by NACR WEBCAST: Having a functional communications system is imperative to delivering outstanding customer service and achieving operational efficiency. When it comes to AAA Mid-Atlantic, they want to be sure their customers get the best service possible. Posted: 14 Feb 2012 \| Premiered: 14 Feb 2012 TOPICS: Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software

SAP Runs SAP Mobile sponsored by SAP America, Inc. VIDEO: This video examines how SAP leveraged mobile technology to foster a more productive, enabled workforce and drive performance across departments. Posted: 14 May 2012 \| Premiered: 14 May 2012 TOPICS: IT Management \| Mobile CRM \| Mobile Device Management \| Mobile Workers \| Sales Force Automation \| SAP (Product) \| Smart Phones \| Tablet PC

Architecting Better Business Outcomes sponsored by Gartner WEBCAST: The value of Enterprise Architecture has been difficult for many to understand and communicate since the inception of the discipline. So how have some organizations conquered the problem and institutionalized EA? Posted: 02 Mar 2012 \| Premiered: 02 Mar 2012 TOPICS: CIOs \| Enterprise Architectures \| IT Management \| IT Managers

Voice of an Expert: Automated Virtualization Management in the real world sponsored by VMTurbo VIDEO: Discover how your business can leverage automation and intelligent decision-making to address real-world virtualization challenges in this essential resource. Find out how these technologies can increase the efficiency and scalability of your virtual environment. Posted: 25 Apr 2012 \| Premiered: 25 Apr 2012 TOPICS: Data Center Management \| IT Infrastructure \| IT Management \| Server Consolidation \| Server Management \| Server Virtualization \| Virtual Machine \| Workload Automation

Build the Intelligent, Integrated Enterprise sponsored by Red Hat WEBCAST: Watch this webcast to learn how to keep up with the ever-changing consumer demands for new and improved products and services. Discover technologies that can help you build an agile, responsive IT infrastructure so you're able to scale to changing needs and make more strategic business decisions. Posted: 20 Apr 2012 \| Premiered: 20 Apr 2012 TOPICS: Business Environment \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| Service Level Management \| SOA

Top Trends for Updating Your Data Center sponsored by HP PODCAST: This essential resource explores the various Data Center Transformation workshops offered by HP. Discover today’s top trends for a data center transformation, improvements, and expansion and explore proven ways to transform your data center efficiently and cost-effectively. Posted: 10 Oct 2011 \| Premiered: 10 Oct 2011 TOPICS: Business Development \| Business IT Alignment \| Data Center Management \| IT Management \| IT Management Services \| Mobile CRM \| Mobile Device Management

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