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Customer Relationship Management

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Customer Relationship ManagementWhite Papers (View All Report Types)
 
Optimizing The E-Commerce Experience: Empower Business Users to Delight Customers
sponsored by IBM
WHITE PAPER: Find out how your organization can achieve a better return on marketing investments and develop more engaging digital interactions by empowering line-of-business (LoB) employees to manage digital store content.
Posted: 20 Oct 2014 | Published: 30 Apr 2014

IBM

Nucleus Research: A Closer Look at Oracle Sales Cloud
sponsored by Oracle Corporation
WHITE PAPER: In this Nucleus Research report, discover how Oracle designed a sales cloud that limits the number of visual elements on the desktop or device, and reduced both initial training and ongoing data input demands for the sales team.
Posted: 05 Sep 2014 | Published: 30 Apr 2014

Oracle Corporation

Evolving Toward the Next Phase of Email
sponsored by IBM
WHITE PAPER: This white paper explores current email usage in the workplace, as well as corporate email's anticipated future, including a more cohesive user experience with integrated application functionality, social capabilities, and transparent accessibility.
Posted: 01 Oct 2014 | Published: 30 Jun 2014

IBM

Mastering Your Subscription Pricing Game Plan
sponsored by Zuora, Inc
WHITE PAPER: Learn about the challenge of moving to a relationship-based subscription model and uncover the benefits of doing so.
Posted: 29 Oct 2014 | Published: 29 Oct 2014

Zuora, Inc

Meet the Challenges of the Switching Economy with Continuous Workforce Optimization
sponsored by Genesys
WHITE PAPER: Gain insight into today's multi-channel customer environment, including how to analyze customer conversations across both voice and text-based channels.
Posted: 28 Oct 2014 | Published: 28 Oct 2014

Genesys

Real-Time Insights to Forge Deeper Relationships with Your Customers
sponsored by SAP
WHITE PAPER: Uncover the key features of the SAP Customer Engagement Intelligence application, so you can form valuable relationships with your customers.
Posted: 04 Jun 2014 | Published: 04 Jun 2014

SAP

A Quick-Start Guide to Deploy an SMS Strategy for Business
sponsored by StrikeIron
WHITE PAPER: SMS is emerging as one of the most effective means of communication -- short, digestible messages sent rapidly to the right users. In this white paper, you'll find a 4-step guide to deploying an SMS strategy for customer relationship management (CRM) and marketing.
Posted: 05 Jun 2014 | Published: 05 Jun 2014

StrikeIron

BPS Edge: CEM The New Style of Customer Engagement Management
sponsored by Hewlett-Packard Company
WHITE PAPER: Find out about the most recent customer engagement management innovations.
Posted: 03 Jul 2014 | Published: 31 Mar 2014

Hewlett-Packard Company

Best Practices for Knowledge Management
sponsored by KANA
WHITE PAPER: Implementing a knowledge management program in the contact center can improve the efficiency and quality of your services, optimize customer experience, reduce agent training costs, and increase job satisfaction. In this white paper, explore best practices for successful knowledge management implementation in the contact center.
Posted: 24 Jun 2014 | Published: 24 Jun 2014

KANA

Omni-Channel Customer Service Demands the Intelligent Contact Center
sponsored by KANA
WHITE PAPER: In order to respond to changing customer expectations, contact centers must evolve to an omni-channel, context-aware platform. In this white paper, get an in-depth look at the demands placed on the modern contact center, and the strategies and tools you can leverage to optimize customer interactions
Posted: 26 Jun 2014 | Published: 26 Jun 2014

KANA
 
 
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