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Customer Relationship Management Software Reports
CRM Migration: Lower TCO and Add Real-Time Reporting
sponsored by Green Beacon Solutions
CASE STUDY: In this case study, examine which CRM platform the brand in bonds and mutual funds migrated to in order to reduce costs and remain compliant with current regulations.
Posted: 23 Nov 2015 | Published: 28 Oct 2015

Green Beacon Solutions

Case Study: Build your Online Community with Social Data and Insights
sponsored by Sysomos
WHITE PAPER: Access this brief case study to learn how social media data and insights helped one organization attract and retain its audience by delivering relevant information to them at key decision points.
Posted: 18 Nov 2015 | Published: 18 Nov 2015


Customer Experience Design: Optimising Systems for More Effective Customer Experience
sponsored by Interactive Intelligence, Inc.
WHITE PAPER: This research clearly identifies several opportunities for improvement in areas where the actual service experience for insurance customers is misaligned with their expectations. Access this white paper now to learn how you can make adjustments to cater to customer's actual experiences rather than perceived performance.
Posted: 23 Jul 2015 | Published: 31 Dec 2014

Interactive Intelligence, Inc.

The Missing Piece: Enhancing the Value of Marketing Automation with Sales Conversion Management
sponsored by Conversica
WHITE PAPER: This white paper presents the benefits of implementing an automated lead generation strategy for sales conversion management. Discover how such an approach can dramatically improve the ROI of CRM applications.
Posted: 16 Sep 2015 | Published: 16 Sep 2015


Transform Your Call Center Into a Customer Engagement Center
sponsored by
WHITE PAPER: Today's customers expect fast, accurate answers across their channel of choice. To keep up with these expectations, traditional call centers must transform into "customer engagement centers." Download this free datasheet to learn more.
Posted: 16 Jul 2015 | Published: 31 Dec 2014

Improving the Customer Experience: Why Integration is Key
sponsored by Microsoft
EGUIDE: In this e-guide, experts provide best practices and tactics to help overcome customer data integration challenges. Access and learn how to create a social media strategy to drive connection, in addition to leveraging your social CRM approach with the right company culture.
Posted: 08 Oct 2015 | Published: 08 Oct 2015


How Nestlé Purina Built an Engaged Community with Cattitude
sponsored by Sysomos
CASE STUDY: Access this case study to learn how Nestlé Purina Canada revealed social conversations specific to their target audience, pinpointing the topics that generate the most interest and engagement.
Posted: 18 Nov 2015 | Published: 18 Nov 2015


Your Complete CRM Handbook: Everything You Need to Know to Get Started
sponsored by
EBOOK: Is it time for your organization to invest in a CRM solution? The contents of this e-book will help you to answer that question and provide you with the information you need to get started.
Posted: 03 Jun 2015 | Published: 03 Jun 2015

CRM Implementation: Your Guide to Selecting the Right Project Management Methodology
sponsored by Green Beacon Solutions
WHITE PAPER: In this guide, you'll gain an overview of the most common approaches to CRM implementation and the challenges that each may present. View now to access a series of questions that will help you to select the right project management approach based on your organization's specific needs and characteristics.
Posted: 23 Nov 2015 | Published: 23 Nov 2015

Green Beacon Solutions

How Leading Retailers Optimize the Customer Journey
sponsored by IBM
WHITE PAPER: Access this report to see how leading retailers personalize the customer experience using analytics, collaboration, and merchandising best practices.
Posted: 19 Oct 2015 | Published: 31 Jul 2013

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