Worksoft Certify Demo
sponsored by Worksoft
PRODUCT DEMO:
Watch this demo to learn how to create automated testing processes in SAP applications with the help of Worksoft Certify.
Posted: 05 Apr 2012 | Premiered: 05 Apr 2012
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Establishing IT Operations in Emerging Markets: Strategies to Connect to the Global Infrastructure
sponsored by SkillSoft
WHITE PAPER:
This white paper explores the critical role of IT for businesses entering emerging markets. Within, you'll find valuable advice from three top IT leaders drawing from their experience in this setting.
Posted: 24 Apr 2012 | Published: 24 Apr 2012
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SearchCRM.com E-Guide: Real-world mobile CRM case studies
sponsored by SAP America, Inc.
EGUIDE:
This expert e-guide looks at two real world case studies of how businesses used mobile technology to improve CRM.
Posted: 10 May 2012 | Published: 10 May 2012
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Top 10 Considerations for Selecting the Right RMM Solution
sponsored by LabTech
WHITE PAPER:
Access this white paper for the top ten considerations for selecting a remote monitoring and management solution that will streamline management processes to allow for business growth while also increasing services levels.
Posted: 27 Apr 2012 | Published: 27 Apr 2012
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Expert Tips for ERP Integration
sponsored by Epicor Software Corporation
EGUIDE:
This expert e-guide provides best practices for integrating manufacturing procurement with ERP. Learn why you shouldn't assume all your business processes need integrating and review insights on the top ERP vendors in the market today.
Posted: 17 Apr 2012 | Published: 17 Apr 2012
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Realizing The True Payoffs of Speech Analytics
sponsored by Enkata Technologies
WHITE PAPER:
This white paper takes a look at speech analytics and how companies are using cloud-based solutions to transform customer conversations into business insight.
Posted: 25 Apr 2012 | Published: 25 Apr 2012
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3 Ways Location Intelligence Can Help You Better Understand CRM Data
sponsored by Galigeo
WHITE PAPER:
Read this paper to learn how to leverage location analytics to solve your sales, customer relationship management (CRM), and marketing challenges. Combining business intelligence (BI) data with cartographic tools can reveal hidden information and make sense out of the chaos of your data.
Posted: 23 Mar 2012 | Published: 23 Mar 2012
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Building and Operating a Network Operating Center (NOC) and Help Desk
sponsored by ConnectWise
WHITE PAPER:
Access this white paper to learn about the importance of providing a network operating center (NOC) or help desk to your clients. This white paper outlines different NOC/help desk models and tips to build successful services.
Posted: 25 Apr 2012 | Published: 25 Apr 2012
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The Five Fundamentals for a Successful FCR Program
sponsored by Enkata Technologies
WHITE PAPER:
This paper outlines the five fundamentals for a successful FCR program.
Posted: 25 Apr 2012 | Published: 25 Apr 2012
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The Value of Transactions: The Linchpin to Transforming IT to a Business Service Orientation
sponsored by CA Technologies.
WEBCAST:
Access this webcast to learn how Lexmark International, a company with offices in over 170 companies, was able to streamline IT management to improve overall business processes. Discover the importance of 360-degree visibility into all aspects of the business and how modernizing IT management leads to benefits such as higher customer retention.
Posted: 09 May 2012 | Premiered: 09 May 2012
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