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Carrier Switches (Churn)

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Carrier Switches (Churn)Reports
 
A New Style of IT: The Dawn of a New Normal
sponsored by Hewlett-Packard Company
WHITE PAPER: Uncover the key findings from research conducted by Gartner to expose what digital business means for companies, and how to enhance the customer experience to thrive in the digital era.
Posted: 01 Jul 2014 | Published: 01 Jul 2014

Hewlett-Packard Company

Call Center Outsourcing: 4 Reasons it's Gaining Traction
sponsored by Salesforce
PRESENTATION TRANSCRIPT: Discover the 4 leading factors influencing current call center outsourcing trends.
Posted: 06 Jun 2014 | Published: 06 Jun 2014

Salesforce

Case Study - PSMMC chose Bizagi because of its ease of use and integration
sponsored by Bizagi
CASE STUDY: In this case study, learn how one hospital harnessed a BPM system that allows patient data to be embedded on a chip in the "Patient Card," as well as a palm sensor tool to rightly verify the patient and to provide the right care to the right patient.
Posted: 14 Jul 2014 | Published: 14 Jul 2014

Bizagi

How Consolidated Communications Holidings, Inc Achieved 100% Detection
sponsored by IBM
CASE STUDY: Consolidated Communications Holdings, Inc. needed to avoid business disruptions and remove the need to set thresholds as they continued to grow their organization. The following white paper explores how they were able to do so by adopting the right predictive management solution.
Posted: 14 Jul 2014 | Published: 14 Jul 2014

IBM

RheinEnergie AG Selects Content Management System for User-Oriented Website
sponsored by e-Spirit AG
CASE STUDY: Find out why one energy organization decided to re-launch their website and integrate a content management system, and how they benefited from doing so.
Posted: 30 Jun 2014 | Published: 30 Jun 2014

e-Spirit AG

Leverage Data to Enhance Customer Experiences
sponsored by Invenio Marketing
EGUIDE: This e-guide highlights how Disney, Cincinnati Bell, and other organizations can benefit from digital data and analytics to help improve customer experiences. Don't let valuable data slip through your fingers -- read now to learn how to take advantage of available customer information that results in maximum benefits for you and your customers.
Posted: 18 Jul 2014 | Published: 18 Jul 2014

Invenio Marketing

Keep Costs Low and Customers Happy in the Contact Center
sponsored by Salesforce
PRESENTATION TRANSCRIPT: Uncover key applicable contact center optimization tips so you can create happy customers, and continue to do business with them in the future.
Posted: 05 Jun 2014 | Published: 05 Jun 2014

Salesforce

Putting the BUSINESS back into BPM to Ensure Continuous Improvement
sponsored by Bizagi
WHITE PAPER: Use this paper as your guide to putting "business" back into BPM, and find a BPM stack system that is built from the bottom up. Inside, learn about the layers that make up the architectural stack (Process layer, data layer, and enterprise mapping layer).
Posted: 09 Jul 2014 | Published: 09 Jul 2014

Bizagi

Faster and Flexible Process Automation: BPM Suite Demo
sponsored by Bizagi
VIDEO: In this brief video, get an overview of a BPM suite that promises faster and more flexible process automation for any imaginable business process. Witness a demonstration and explore the features of this system by watching now.
Posted: 16 Jul 2014 | Premiered: 19 Dec 2012

Bizagi

How to Choose the Best CMS for Customer Experience Management
sponsored by Sitecore
WHITE PAPER: The following white paper provides readers with practical advice on how to choose the best CMS for customer experience management. Learn about the 6 roadmap checkpoints for choosing the right CMS, 20 important features to consider, and more.
Posted: 10 Jun 2014 | Published: 10 Jun 2014

Sitecore
 
 
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