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Hug Your Haters: A Conversation About Social Customer Service With Jay Baer
sponsored by Oracle Corporation
JOURNAL ARTICLE: This exclusive interview with best-selling author and CEO of Convince & Convert, Jay Baer, discusses how social customer service will change the future of business. Read on to see why providing engaging social customer service is key to maintaining current customer relationships and gaining new ones.
Posted: 22 Jan 2016 | Published: 30 Sep 2015

Oracle Corporation

Forbes Article: Customer Service Is The New Marketing
sponsored by Oracle Corporation
RESOURCE: CX is shorthand for "customer experience." But why should you care about CX? Access this resource to discover how customer experience can become a major agent of change in any organization. Read on to learn how your organization can create exceptional customer experiences that can supplement your existing marketing strategies.
Posted: 22 Jan 2016 | Published: 20 Aug 2015

Oracle Corporation

Sell Effectively with Smart CRM
sponsored by Microsoft
WHITE PAPER: This white paper discusses the criteria necessary for effective sales technology and explains how one organization found its sales software solution. Read on to learn how you can select the tools that will lead to sales success.
Posted: 29 Dec 2015 | Published: 29 Dec 2015

Microsoft

Assessing the Benefits of Social and Cloud-based CRM Tools
sponsored by Microsoft
EGUIDE: Do the cloud and CRM go hand in hand? Most will argue yes. In this expert e-guide, tap into advantages of CRM in the cloud, how technology company Shuttle Cloud uses cloud tools to manage customers, organize sales leads and for hiring internally, and gain tips for making social CRM tools work effectively in your organization.
Posted: 02 Feb 2016 | Published: 01 Feb 2016

Microsoft

Stayin' Alive: Meet the Web-Aware IVR
sponsored by 24/7 Customer
WHITE PAPER: In this paper, you will learn why IVRs still play a vital role in helping both customers and enterprises exceed their service goals, and discover how you can transform your IVRs to be web-aware. Access 4 key factors for successful web-aware IVR deployment and orchestrate service across all channels.
Posted: 29 Jan 2016 | Published: 31 Dec 2015


Associazione Amici Via della Spiga - Analytics used to improve business decisions and uncover opportunities
sponsored by IBM
CASE STUDY: Click through now to discover the role social analytics played in helping Associazione Amici Via della Spiga to target specific demographics and reevaluate the allocation of time and money spent in promotional efforts to better resonate with customers.
Posted: 26 Jan 2016 | Published: 30 Sep 2014

IBM

How to Be Agile with Business Analytics
sponsored by IBM
WHITE PAPER: This expert resource from Gartner provides a step-by-step guide on how to gain analytic agility with analytic processes, analytic teams, and technology and architecture.
Posted: 03 Feb 2016 | Published: 27 Mar 2015

IBM

Mobile Apps: Measure, Focus, Improve
sponsored by Hewlett Packard Enterprise
WHITE PAPER: In this white paper, learn why the "mobile moment" - that instant when users first determine their love or hatred for your mobile app - dictates the success of your application and ultimately your business. Discover facts that will help you tame the complexities of user experience measurements.
Posted: 29 Dec 2015 | Published: 29 Dec 2015

Hewlett Packard Enterprise

3 Keys to a 5-Star Mobile User Experience
sponsored by Hewlett Packard Enterprise
WHITE PAPER: In this infographic, you'll find startling statistics regarding mobile consumers' preferences and expectations. As you read, you'll also learn ways to deliver a 5-star mobile user experience that will make your application stand out - in a good way.
Posted: 28 Dec 2015 | Published: 31 Oct 2014

Hewlett Packard Enterprise

Tesco.com Accelerates Development with Customer Analytics
sponsored by Splunk
CASE STUDY: This case study describes the customer analytics strategy that allowed Tesco.com to achieve application visibility and development acceleration. Learn how they achieved speedier problem identification and resolution, operational visibility across complex environments, and more.
Posted: 18 Jan 2016 | Published: 18 Jan 2016

Splunk
 
 
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