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Carrier Switches (Churn)

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Carrier Switches (Churn) Reports
 
Successful Customer Experience Management Strategy in a Social World
sponsored by Microsoft
EGUIDE: In this e-guide readers will find best practices for a successful CEM strategy which includes social interactions as well as insight into why social CRM is a business imperative that must be addressed.
Posted: 26 May 2015 | Published: 26 May 2015

Microsoft

Five Years in the Cloud with Workday
sponsored by Workday
WHITE PAPER: This resource explores how Chiquita Brands and McKee Foods made the leap to become early pioneers in the cloud in 2007 in order to upgrade their existing human resources technologies.
Posted: 26 Mar 2015 | Published: 19 Nov 2013

Workday

Beyond ESB Architecture: How APIs Displace ESBs and SOA in the Enterprise
sponsored by Apigee
EBOOK: This informative eBook discusses the fundamental mismatch between modern applications and enterprise service bus (ESB) architecture. Read on to learn about the need for enterprises to move beyond ESBs with APIs in support of today's new generation of apps.
Posted: 22 May 2015 | Published: 22 May 2015

Apigee

NetSourcing processes flexible tickets with HEAT Service Management
sponsored by FrontRange Solutions Inc.
WHITE PAPER: NetSourcing, a major cloud provider in the Netherlands, wanted to provide clients with better service, manage tickets more efficiently, and reduce costs. Read this white paper to find out how NetSourcing started to process flexible tickets by streamlining processes. Learn to organize customer services and make management costs flexible.
Posted: 17 Apr 2015 | Published: 17 Apr 2015

FrontRange Solutions Inc.

Use Analytics to Engage the Empowered Customer
sponsored by Hewlett-Packard Limited
WHITE PAPER: Access this content-packed white paper to understand how analytics services provide an end-to-end solution that offers rapid time-to-value for chief marketing officers and sales leaders. Read on and achieve new, profitable customers.
Posted: 03 Apr 2015 | Published: 30 May 2014

Hewlett-Packard Limited

A Strategic Approach to Customer Engagement Optimization
sponsored by Verint Systems
WHITE PAPER: Access this white paper to learn how your organization can optimize your customer engagement over multiple channels, to gain benefits like increased customer loyalty, enhanced performance and revenue, reduced risk and operating costs, and more.
Posted: 21 May 2015 | Published: 31 Dec 2014

Verint Systems

The Role of APIs in Media & Entertainment
sponsored by Apigee
WHITE PAPER: This resource discusses the imperative of delivering the right experience to the right device at the right time in today's rapidly changing digital landscape. Read on to explore 4 ways in which APIs are enabling media/entertainment companies to satisfy customers and stay ahead of the competition.
Posted: 26 May 2015 | Published: 26 May 2015

Apigee

Delivering excellent service in a multi-channel world
sponsored by Oracle Corporation UK Ltd
EGUIDE: Learn how your business can manage your customer's multichannel service experiences. Access this expert e-guide to discover how data analytics can facilitate a more individualized experience though seamless customer data. Read on to get tips for creating a personalized customer experience.
Posted: 25 Mar 2015 | Published: 25 Mar 2015

Oracle Corporation UK Ltd

Communicating in the New Age of the Digital Banker
sponsored by GMC Software
WHITE PAPER: In this white paper discover how your bank can devise a plan to cater to connected customers. Find new ways to communicate in the modern world including mobile, multichannel, and more.
Posted: 17 Apr 2015 | Published: 17 Apr 2015

GMC Software

5 Critical Requirements for a Future-Ready Contact Center
sponsored by Genesys
EBOOK: This resource lists 5 critical requirements for building a future-ready contact center and delivering an effortless customer experience.
Posted: 31 Mar 2015 | Published: 30 Dec 2014

Genesys
 
 
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