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How to Be a Customer Experience Leader
sponsored by West UC
WHITE PAPER: According to a Walker study, CX will overtake price and product as the key brand differentiator by 2020. So what can you do to up the ante and deliver a seamless CX across multiple channels? Use this infographic to uncover how to be a customer experience leader.
Posted: 03 Oct 2017 | Published: 03 Oct 2017

West UC

Innovation and Collaboration for Effective Healthcare Management
sponsored by HealthEdge
EBOOK: Health insurers, providers, and community resources need to come together with the patient's well-being prioritized as a unifying mission. Explore some popular factors that comprise social determinants and impact health outcomes.
Posted: 06 Nov 2017 | Published: 06 Nov 2017

HealthEdge

Accelerate the Delivery of Digital Experiences: The Case for Decoupled CMS
sponsored by BrightSpot
WHITE PAPER: The delivery of brand experiences needs to be re-imagined – companies are facing the challenge of delivering consistent digital experiences across multiple devices and channels. Learn how you can create better brand experiences by leveraging a decoupled content management system (CMS).
Posted: 21 Sep 2017 | Published: 21 Sep 2017

BrightSpot

Know the truth: 3 Busted Myths About CX Alignment
sponsored by Sophos
WHITE PAPER: According to Mary Meeker's Internet Report, 82% of customers stopped doing business with a company in 2016 after a bad experience. With numbers like that, it's vital to stay on top of CX. Learn the truth behind 3 myths of CX alignment, and how you can incorporate AI into your strategy.
Posted: 01 Nov 2017 | Published: 01 Nov 2017

Sophos

Context Marketing Organization and Governance
sponsored by Sitecore
WHITE PAPER: This white paper covers the organizational and governance best practices related to successfully executing context marketing programs.
Posted: 08 Nov 2017 | Published: 30 Jun 2017

Sitecore

The Costs, Causes, and Consequences of Unplanned Downtime in Field Services
sponsored by ServiceMax by GE Digital
RESEARCH CONTENT: Find out how other field services organizations are planning to deal with unplanned downtime, and uncover Vanson Bourne's key findings about the use of AI, machine learning, IoT, asset performance management, and other digital tools to improve their services.
Posted: 03 Nov 2017 | Published: 03 Nov 2017

ServiceMax by GE Digital

Mobily Transforms Complaint Handling
sponsored by Genesys
CASE STUDY: This case study explores how Mobily, a telecommunications organization, drove up efficiency by engaging their workforce in the service process. Learn how they saw a 35% increase in their customer satisfaction, a 92% increase in their SLA achievements, and more.
Posted: 24 Oct 2017 | Published: 31 Dec 2016

Genesys

Connecting Field Service Management to the IoT
sponsored by Microsoft
WHITE PAPER: Field service management teams aim to keep costs down while improving customer service relationships. This is hard for organizations though – often, reducing costs hurt customer relationships. But the IoT allows field service organizations to achieve this goal. Discover 4 ways to leverage the IoT to reduce cost and increase efficiency.
Posted: 06 Oct 2017 | Published: 06 Oct 2017

Microsoft

2017 State Of Global Customer Service Report
sponsored by Microsoft
RESEARCH CONTENT: It's been a few years since the digitally empowered customer first sent customer expectations soaring. According to the Microsoft 2017 State ofGlobal Customer Service Report, 96% of respondents said customer service plays a role in their choice of and loyalty to a brand. Tap the global report here for more findings and trends.
Posted: 09 Oct 2017 | Published: 09 Oct 2017

Microsoft

5 Tech Trends That Redefine the Customer Experience
sponsored by Genesys
WHITE PAPER: In today's digitally-connected world, customers have access to information across a wide variety of channels – it's up to your organization to stand out from the crowd. Learn 5 major technology trends that are redefining the customer experience, and how you can leverage them in your company.
Posted: 21 Sep 2017 | Published: 21 Sep 2017

Genesys
 
 
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