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Carrier Switches (Churn) Reports
 
10 Pains Wreaking Havoc on Your HR Department
sponsored by FinancialForce
WHITE PAPER: This resource provides HR professionals' major pain points along with solutions to fix them. Read on for a list of 10 HR problems.
Posted: 22 Dec 2014 | Published: 22 Dec 2014

FinancialForce

Decision-Intensive Business Processes in Insurance
sponsored by Progress
WHITE PAPER: A typical insurance organization has over 300 unique business processes, with up to 900 unique activities. As many as 70% of those activities involve decisions. Your organization is making thousands of these decisions a day, in core business processes like policy underwriting and claims processing.
Posted: 30 Jan 2015 | Published: 31 Jul 2014

Progress

The Central Role of Content Management in Case Management
sponsored by IBM
WHITE PAPER: Learn more about how case management technologies can help you drive effective outcomes in 3 different kinds of knowledge work scenarios, and how a clear content management strategy underpins success in case management.
Posted: 19 Feb 2015 | Published: 31 Dec 2014

IBM

How XO Communications reduces customer attrition with predictive analytics
sponsored by IBM
CASE STUDY: The following case study examines how XO Communications, by using predictive analytics, was able to ensure that their smaller client accounts did not fall to the waste side. Additionally, learn how they were even able to identify customer churn risks and provide care teams with the right insights to prevent attrition.
Posted: 03 Feb 2015 | Published: 03 Feb 2015

IBM

7 Key Marketing Trends for 2015 and Tactics for Succeeding in the New Year
sponsored by Silverpop Systems Inc. an IBM Company
WHITE PAPER: Access this valuable guide to learn more about the 7 key marketing trends for 2015 and how you can harness these trends to improve customer experience and maintain your competitive edge.
Posted: 04 Feb 2015 | Published: 04 Feb 2015

Silverpop Systems Inc. an IBM Company

Leading UK Retailer Generates Rapid ROI from Improved Customer Experience and Real-Time Marketing Insights
sponsored by Splunk
VIDEO: This short video describes how leading British retailer John Lewis partnered with Splunk for digital intelligence through real-time analysis of data from e-commerce platforms, enabling them to better understand purchasing trends, improve customer experience, and drive higher conversion rates.
Posted: 24 Feb 2015 | Premiered: 24 Feb 2015

Splunk

The Definitive Guide to Deploying Online Self-Service
sponsored by [24]7
WHITE PAPER: Access this valuable white paper to learn more about the best practices and tips for deploying virtual agents to automatically answer millions of online customer inquiries each year.
Posted: 27 Jan 2015 | Published: 31 Dec 2014

[24]7

4 Steps to Building a Successful UC&C Strategy
sponsored by Dell, Inc.
WHITE PAPER: In this white paper, learn the four steps to UC&C success and how to maximize your ROI. Read on to discover how choosing the right server platform and software as a service (SaaS) provider equip you with the proper tools for a successful UC&C strategy.
Posted: 05 Feb 2015 | Published: 01 Oct 2014

Dell, Inc.

The State of Data-Driven Marketing and CEM in 2015
sponsored by Teradata
RESOURCE: Learn about how data-driven marketing can create individualized insights. Connect large amounts of online and offline data to deliver cross-channel, personalized marketing campaigns and meet customer demands.
Posted: 13 Feb 2015 | Published: 13 Feb 2015

Teradata

Customer Data in Single View: All the Most Up-To-Date Customer Data in One Place
sponsored by IPL
RESOURCE: Access this informative white paper to learn the 6 areas to consider when evaluating the benefits of the single view of a customer, and how to move forward with a case to implement this system in your business.
Posted: 05 Feb 2015 | Published: 31 Dec 2014

IPL
 
 
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