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Carrier Switches (Churn)

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Carrier Switches (Churn) Reports
Driving Service Efficiency and Customer Engagement with In-Store WiFi
sponsored by Earthlink.
WHITE PAPER: This white paper explores the benefits of retail organizations offering customers reliable WiFi and floor personnel armed with tablets and appropriate apps to provide superior customer experience and convenience. Continue reading to learn the 4 challenges of WiFi customer engagement and how to overcome them.
Posted: 17 Sep 2015 | Published: 29 Jul 2015


Top 3 Benefits of Web Self-Service
sponsored by Oracle Corporation
WHITE PAPER: This white paper outlines three main categories of technology to help you get the most out of your self-service online support. Discover how your organization can boost repurchase rates and sales, and decrease inbound calls and emails.
Posted: 02 Sep 2015 | Published: 02 Sep 2015

Oracle Corporation

Fixing the cracks: Reinventing loyalty programs for the digital age
sponsored by
ESSENTIAL GUIDE: This global report by Capgemini Consulting reveals that loyalty programmes have not evolved with the digital age and are failing to engage consumers. It also offers strategies to improve customer engagement.
Posted: 24 Sep 2015 | Published: 24 Sep 2015

How to Design an IBM BPM Solution
sponsored by IBM
WHITE PAPER: This white paper goes into significant depth about designing a business process management (BPM) system that fits your organization. Included in this guide are several important aspects you should consider when starting your project.
Posted: 10 Sep 2015 | Published: 19 Feb 2015


Sales Management Strategies: Leading from the Trenches
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: In this expert e-guide, Lauren Horwitz interview Russ Hearl, VP of Global Sales at DoubleDutch, who leads his sales team by example—and has the results to prove that it works. Learn how DoubleDutch grew 200% year over year after implementing more efficient sales practices.
Posted: 25 Sep 2015 | Published: 25 Sep 2015

Oracle Corporation UK Ltd

5 Steps to Building a Customer Experience-Driven Contact Center
sponsored by Genesys
WHITE PAPER: This white paper illustrates how organizations are overcoming modern customer experience hurdles to earn customers' satisfaction and long-term loyalty. Read on to uncover 5 important steps to building a customer experience-driven contact center.
Posted: 24 Aug 2015 | Published: 31 Dec 2014


How to Sell More this Holiday Season through Smarter Customer Interactions
sponsored by Harte Hanks
RESOURCE: This blog posts aims to help retailers sell more over the holiday season through smarter customer interactions. Read now to get top CRM tips.
Posted: 16 Sep 2015 | Published: 19 Aug 2015

Harte Hanks

Master the mobile moment
sponsored by Hewlett-Packard Company
RESOURCE: In this brief resource, discover important raw data on rising user expectations for mobile apps. Learn how you can fulfill these needs through mobile measurement and uncover the top 6 user experience aspects to measure and track.
Posted: 30 Sep 2015 | Published: 31 Jul 2015

Hewlett-Packard Company

Top Trends Shaping Customer Communications Archiving
sponsored by EMC
WHITE PAPER: This expert white paper explores the advantages of moving to a next-generation customer communications archiving solution, and offers best practices for a successful deployment.
Posted: 24 Sep 2015 | Published: 24 Sep 2015


Best Practices for Contact Center Routing
sponsored by Genesys
WHITE PAPER: This white paper provides a step by step guide, with use cases and examples, to help you build a flexible and effective contact center routing strategy.
Posted: 06 Aug 2015 | Published: 17 Sep 2014

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