Business of Information Technology  >   Business Processes  >   Customer Service  >   Customer Satisfaction  >  

Carrier Switches (Churn)

RSS Feed    Add to Google    Add to My Yahoo!
Carrier Switches (Churn) Reports
 
Improve Customer Loyalty Through the Contact Center
sponsored by Calabrio, Inc.
WHITE PAPER: This white paper outlines how the contact center can play a valuable role to play in customer retention. Read now to discover how your contact center can provide a wealth of information in the quest to drive customer loyalty.
Posted: 13 Aug 2015 | Published: 13 Aug 2015

Calabrio, Inc.

3.5 Billion Chinese Travelers. Just One Ticketing System
sponsored by Pivotal
VIDEO: Discover what system helped the largest railway system in the world effectively serve their ticketing needs by accessing this brief video infographic now. Learn how your organization can devise a similar strategy for ticketing and CRM success.
Posted: 20 Jul 2015 | Premiered: 28 Mar 2014

Pivotal

Sparking Agile Business Decisions Demystifying the Advantages of Business Rules
sponsored by Progress
WHITE PAPER: Read this white paper to learn how a Business Rules Management System automates business rules to enable business agility.
Posted: 09 Jul 2015 | Published: 09 Jul 2015

Progress

Tip Sheet: Building the Business Case for an Omnichannel Contact Center
sponsored by Genesys
WHITE PAPER: Download this tip sheet to learn eleven metrics for building your business case for omnichannel customer service.
Posted: 24 Aug 2015 | Published: 24 Aug 2015

Genesys

Case Study: CRM That Delivers Better Value to Clients
sponsored by Microsoft
VIDEO: This brief video shows how a prominent consulting firm significantly increased sales and revenue by adopting an updated CRM tool.
Posted: 11 Aug 2015 | Premiered: 08 Oct 2014

Microsoft

How to Implement an Advanced CRM Solution
sponsored by Microsoft
RESOURCE: Access this resource to learn how you can implement CRM software that's adapted to today's business environment.
Posted: 10 Aug 2015 | Published: 10 Aug 2015

Microsoft

Deliver a Customer Experience That's Personalized, Smarter, and Faster
sponsored by Salesforce.com
EBOOK: In this e-book, you'll learn about one product that can enable your customer service team to deliver a customer experience that's smarter, more personalized, and faster than ever before.
Posted: 07 Jul 2015 | Published: 07 Jul 2015

Salesforce.com

Embrace Live Chat and Provide a Personalized Customer Experience on any Device
sponsored by Salesforce.com
WHITE PAPER: Salesforce Live Agent is a web-based chat application built on the Salesforce Platform, meaning that it is inherently customizable and extendable. Download this free datasheet to learn more.
Posted: 20 Jul 2015 | Published: 20 Jul 2015

Salesforce.com

Bottom Line Booster: Calculating CRM ROI
sponsored by Microsoft
RESOURCE: This interactive guide calculates your CRM ROI for you - all you need to do is punch in some information about your organization. Access now to calculate your bottom line.
Posted: 07 Aug 2015 | Published: 29 Jul 2015

Microsoft

Empower Your Contact Center Agents to Deliver Great Customer Experiences with an Omnichannel Desktop
sponsored by Genesys
RESOURCE: Most companies today can support multi-channel customer interactions such as voice, email and chat, but typically cannot share context across all channels. This white paper discusses how an omnichannel desktop can empower contact center agents, how you can reduce transfers and lower contact duration, while boosting customer satisfaction and more.
Posted: 07 Aug 2015 | Published: 07 Aug 2015

Genesys
 
 
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2015, TechTarget | Read our Privacy Statement