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Carrier Switches (Churn)

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Carrier Switches (Churn) Reports
Use WCM to engage and retain customers
sponsored by TechTarget
RESOURCE: Effective customer experience management considers WCM just one element in a broad foundation for business success. Complete our brief CEM survey for complimentary access to our resource, Rethinking WCM to Engage and Retain Customers.
Posted: 03 Nov 2015 | Published: 02 Nov 2015


Enabling New Levels of Customer Engagement with Predictive Analytics
sponsored by IBM
WHITE PAPER: Access this white paper and uncover the questions you'll be able to answer with a combined predictive- and social-analytics strategy. Additionally, you'll learn 6 key positive outcomes you can gain with predictive-powered customer insights.
Posted: 14 Oct 2015 | Published: 30 Jun 2015


Avis Budget Group: Improving Customer Care with Self-Service Speech
sponsored by 24/7 Customer
CASE STUDY: In this exclusive case study you can learn how one solution helped Avis Budget Group save $1.5M in CRM costs in the first year of implementation. Discover how your business can reap similar benefits from 100% availability with cloud technology.
Posted: 09 Nov 2015 | Published: 10 Nov 2015

Delivering Positive Multi-Channel Customer Experiences
sponsored by Oracle Corporation
EGUIDE: This e-guide offers top CEM trends to watch for, as well as 6 customer engagement strategies that ensure seamless results. Read on to learn how your business can drive multichannel engagement with the voice of the customer.
Posted: 07 Oct 2015 | Published: 07 Oct 2015

Oracle Corporation

ITIL® Implementation: Where to Begin
sponsored by Global Knowledge
WHITE PAPER: Read this white paper to gain the understanding you need to implement ITIL with instructions and tips for important steps such as internal employee communications, determining potential pain points and methods for evaluating your existing processes.
Posted: 16 Oct 2015 | Published: 16 Oct 2015

Global Knowledge

It’s Always Personal: How Context-Driven Content Fuels Sales Growth
sponsored by Sitecore
WHITE PAPER: How essential it is to have a deep understanding of the overall customer journey? Get five top tips for delivering context-driven commerce and learn why personalized, contextualized content can translate to engaging experiences for your customers.
Posted: 18 Nov 2015 | Published: 18 Nov 2015


Alabama Natural Gas Distributor Energizes Sales Force with OpenText
sponsored by OpenText
CASE STUDY: Discover how Alagasco was able to increase employee productivity and enhance service with a centralized content management system integrated with their SAP. Read on to learn if this solution could be right for your organization.
Posted: 29 Oct 2015 | Published: 31 Dec 2014


IBM Smarter Process for Dummies
sponsored by IBM
BOOK: Read this white paper to better understand business process management (BPM).
Posted: 09 Nov 2015 | Published: 15 Dec 2014


How a National Retailer Evolved Its Chat to Get Shoppers What They Want
sponsored by 24/7 Customer
WHITE PAPER: One national retailer began offering various versions of chat technology to provide service to customers. After several implementations they moved to one system to provide, in-context real time service to customers even during off-peak hours. Discover what system enabled this company to employ best practices when engaging with visitors.
Posted: 11 Nov 2015 | Published: 11 Nov 2015

Top 9 Considerations for Migrating Email Without Downtime
sponsored by Intermedia.Net
WHITE PAPER: When enterprises migrate email to the cloud, they have to ask the right questions. In this brief guide, you'll find nine elements of email migration and onboarding that you should discuss with your provider.
Posted: 13 Oct 2015 | Published: 13 Oct 2015

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