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The CMO Perspective: Global C-suite Study
sponsored by IBM
EBOOK: In this research study, drawing from the responses of 5,247 C-suite executives, you'll learn what techniques a multitude of enterprises have found promising for honing their competitive edge in customer experience management such as experimenting with collaborative business models, increasing one-on-one customer communication and more.
Posted: 21 Sep 2016 | Published: 29 Jan 2016

IBM

Three Steps to a Winning Consumer Loyalty Strategy
sponsored by Marketo
EBOOK: Customer loyalty, or retention, isn't just the key to success, it's vital and your business' continuation depends on it. Access this e-book to learn how to reimagine your customer loyalty strategy in three easy steps. You'll also learn how to identify your most loyal customers, personalize experiences just for them, and more.
Posted: 21 Oct 2016 | Published: 21 Oct 2016

Marketo

Inside The Mind of the Financial Services Customer
sponsored by [24]7 Customer, Inc.
WHITE PAPER: To succeed in today's hyper-competitive market, you need to understand how your customers think and act. Access this white paper to gain 5 key findings and get a full view of financial services customers.
Posted: 01 Nov 2016 | Published: 01 Nov 2016

[24]7 Customer, Inc.

Guide to Mastering Intelligent Customer Service
sponsored by Coveo
EBOOK: Today's customers are more empowered than ever, so naturally their expectations are changing across every industry. Use this e-book to explore the intelligent customer self-service approach, the balance between improving self-service and agent skills, and best practices.
Posted: 26 Sep 2016 | Published: 26 Sep 2016

Coveo

Proactively Engage Your Customers in Every Channel—Without Losing Your Mind!
sponsored by Genesys
WEBCAST: In this on-demand webcast, hear from speakers Art Schoeller, VP and Principal Analyst, at Forrester and John Tallarico, VP of Product Management, at Genesys as they reveal new Forrester research on proactive customer communication, including usage, benefits, and a definitive maturity model of proactive customer communication.
Posted: 18 Nov 2016 | Premiered: Nov 8, 2016

Genesys

Reducing Web Image Complexity in a Responsive World
sponsored by Akamai
RESOURCE: Customer expectations are growing, so delivering a seamless web experience is becoming more expensive and complex. Images are the top obstacle to delivering high performing, responsive sites. Learn about how cloud image management can help streamline operational efficiency, optimize images for any device, and much more.
Posted: 23 Sep 2016 | Published: 31 Dec 2015

Akamai

NHS Choices Improves Visibility Into Infrastructure to Deliver Critical Online Services
sponsored by Splunk Services UK Ltd
CASE STUDY: Discover how NHS Choices was able to improve website visitor experiences and troubleshoot issues faster by employing new BI reporting software that gave them greater insight to site traffic data.
Posted: 03 Nov 2016 | Published: 03 Nov 2016

Splunk Services UK Ltd

How to Support Digital Transformation with User Feedback
sponsored by POP, Inc.
CASE STUDY: Digital transformation hinges on successful collaborative and customer efforts. Experian, a global leader in information services, needed to monitor feedback and improve consumer services during their transformation. Learn how they improved their service, the additional challenges they faced, and how they overcame them.
Posted: 31 Oct 2016 | Published: 16 Sep 2016

POP, Inc.

Baking and the Digital Revolution: Meeting the New Customer Expectation
sponsored by Magenic
WHITE PAPER: Banking is undergoing a digital revolution, due largely to mobile capabilities, in order to keep pace with customer expectations. Discover which services your customers expect to be handled digitally or in-person, and how to deliver the speed and agility they demand without stretching yourself too thin.
Posted: 06 Oct 2016 | Published: 30 Sep 2016

Magenic

Digitizing the Extended Supply Chain
sponsored by SAP
WHITE PAPER: Investing in agile, innovative supply chain technologies that align with your digital business strategy can help you remain competitive. Learn how to reimagine your business model and processes when you drive business based on structured and unstructured views of customer demand.
Posted: 29 Nov 2016 | Published: 29 Nov 2016

SAP
 
 
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