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Carrier Switches (Churn)

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Harness Content to Deliver a Superior Customer Experience
sponsored by IBM
MICROSITE: While you may have all the content your employees need, it isn't always easy for them to find what they're looking for when they need it. Browse this resource center to learn how you can enable employees to get what they need in order to make the right decisions, work efficiently, and drive results.
Posted: 27 Jul 2016 | Published: 27 Jul 2016

IBM

Digital Transformation for Midsize Contact Centers
sponsored by Genesys
EBOOK: As a result of digital technologies and e-commerce transformation, an omnichannel customer engagement strategy is necessary for growing contact centers. This e-book examines problems surrounding omnichannel customer engagement and technology traps that midsize contact centers often fall into.
Posted: 09 Dec 2016 | Published: 09 Dec 2016

Genesys

Make Every Day a Cyber Monday
sponsored by SOTI Inc.
EBOOK: 84% of shoppers surveyed want to see more location-based technology. Access this e-book to learn how in-store mobile technology is shaping the future of retail. Discover the role the Internet of Things will play in future retail and what this means for e-commerce.
Posted: 05 Jan 2017 | Published: 30 Dec 2016

SOTI Inc.

Maximizing Moments of Truth: Optimizing Customer Interactions
sponsored by SAS
WHITE PAPER: The following resource reveals the 5 types of customer data you should be collecting and analytics strategies that automate marketing campaigns, optimize customer engagement, and more.
Posted: 07 Sep 2016 | Published: 07 Sep 2016

SAS

Benefit from Automated Services Without Sacrificing Customer Experience Using Enterprise Intelligent Assistants (EIAs)
sponsored by [24]7
RESOURCE: Enterprise intelligent assistants (EIAs) are growing in popularity but do you have the knowledge that you need to choose the right one? In this Opus Research report, learn 8 core characteristics of highly successful EIAs. Discover how you can benefit from automated services without sacrificing quality customer experience.
Posted: 09 Aug 2016 | Published: 31 Aug 2015

[24]7

Business Leaders: 5 Reasons Why It’s Time to Ditch Your Dumb IVR
sponsored by [24]7
WHITE PAPER: Can you save money without losing your customers? IVR is hurting customer experience and sending them to your competitors. Access this white paper for 5 significant reasons to dump your IVR and keep your customers.
Posted: 03 Nov 2016 | Published: 03 Nov 2016

[24]7

Business Analytics and The Future of Customer Experience Management
sponsored by CA Technologies
EGUIDE: In this expert e-guide, learn about the ways in which businesses have used customer analytics for CEM in the past, and how those strategies will change with new technologies. Discover how harnessing big data analytics allows companies to improve their CRM, the impact IoT and intelligent system adoption will have on predictive analytics, and more.
Posted: 04 Nov 2016 | Published: 04 Nov 2016

CA Technologies

Move to the digital enterprise with HPE Applications Services
sponsored by Hewlett-Packard Enterprise
RESOURCE: This resource explores how you can get connected to the people, business processes, and technologies you need to achieve your vision of implementing a digital strategy, regardless of scale. Access now to find out how to get help aligning your IT and apps with your business goals.
Posted: 14 Sep 2016 | Published: 14 Sep 2016

Hewlett-Packard Enterprise

The Renaissance of ERP: Leveraging a Digital Core for Increased Innovation
sponsored by SAP
WHITE PAPER: This white paper explores how you can boost innovation by upgrading core ERP systems and extending those capabilities in the cloud. Find out how you can improve your company's ability to manage key business processes with a digital ERP strategy and take advantage of evolving opportunities from big data, IoT, mobility and more.
Posted: 17 Oct 2016 | Published: 21 Mar 2016

SAP

IDC Insights: How Professional Services Firms Can Use Modern Technology to Advance Business Goals
sponsored by SAP
WHITE PAPER: Learn how cloud-based business management tools can help you keep customers close and revenue closer. Explore ways to improve cash flow, reduce costs, improve efficiency, and more.
Posted: 13 Oct 2016 | Published: 31 Aug 2016

SAP
 
 
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