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Carrier Switches (Churn)

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Personalized Marketing and Web Analytics
sponsored by IBM
WHITE PAPER: In this white paper, uncover the gold mine that lies within behavioral data, identify the specific nuggets to mine, and learn how to leverage behavior data to increase marketing returns at every stage of the customer life cycle, both online and offline.
Posted: 01 Mar 2014 | Published: 28 Feb 2013

IBM

Customer Experience (CX) Metrics and Key Performance Indicators
sponsored by Oracle Corporation
WHITE PAPER: This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value.
Posted: 27 Mar 2014 | Published: 30 Sep 2012

Oracle Corporation

How to start, refine and improve your social media business strategy
sponsored by ComputerWeekly.com
BOOK: This extract from Adam Gray's  book, Brilliant Social Media will help your organisation get started with social media, then refine and improve your strategy to get real business results.
Posted: 22 Apr 2014 | Published: 22 Apr 2014

ComputerWeekly.com

Intelligent Imaging Leadership Guide
sponsored by IBM
WHITE PAPER: The following white paper explores a unique way how businesses can improve the customer experience by revamping outdated document management systems. See how with intelligent document imaging you can quickly and efficiently handle invoices, comply with customer demands, and much more.
Posted: 21 Apr 2014 | Published: 21 Apr 2014

IBM

Best Practices with HP Mobility Solutions
sponsored by Hewlett-Packard Company
WEBCAST: In this video, you will learn how to grow your business via mobile apps, save time and money, and communicate more effectively via mobile applications – especially internationally. Most importantly, this easy, automated system can drastically improve the user experience.
Posted: 24 Feb 2014 | Premiered: Jun 13, 2013

Hewlett-Packard Company

LANSA Case Study: High Liner Foods transforms its business with LANSA
sponsored by LANSA
CASE STUDY: This brief case study reveals how a virtual supply chain gave frozen food processor High Liner Foods, Inc. consistent, easy access to the same up-to-date information – allowing the company to reduce errors, increase efficiency, and more.
Posted: 19 Feb 2014 | Published: 31 Dec 2005

LANSA

SYSPRO 7 ERP Software: Features and Functionality
sponsored by SYSPRO
WHITE PAPER: This white paper takes an inside look at the features and functions of SYSPRO's latest ERP release, describing how these capabilities lay the groundwork for success in the modern business world.
Posted: 09 Apr 2014 | Published: 31 Dec 2013

SYSPRO

Measuring, Monitoring, and Improving Customer Experience
sponsored by IBM
EGUIDE: In this SearchCRM.com expert e-guide, find insights from leading organizations and industry authorities to help you address the challenges of monitoring and measuring your CEM strategy. Also inside, find 10 steps for improving your customer experiences.
Posted: 24 Mar 2014 | Published: 24 Mar 2014

IBM

Rethink Customer Service for a Multichannel World
sponsored by SearchCRM
EBOOK: In order to really succeed at customer relationships, C-suite executives are -- finally -- warming up to multichannel communication.
Posted: 27 Feb 2014 | Published: 27 Feb 2014

SearchCRM

Open Source BPM Hits The Mark For Delivering New Class of Process Apps
sponsored by Red Hat
WHITE PAPER: In this report based on survey data from Forrester Research, Inc., get an in-depth look at the challenges facing modern software developers, why developers should look beyond common misconceptions about BPM and open-source, and why BPM is a viable alternative to hand-coding.
Posted: 17 Apr 2014 | Published: 29 Mar 2014

Red Hat
 
 
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