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Carrier Switches (Churn)

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Carrier Switches (Churn) White Papers (View All Report Types)
Deliver Contextual Customer Experiences and Join the Digital Evolution
sponsored by UXC Oxygen
WHITE PAPER: 22% of CEOs believe that business model change dictates the next big thing. Discover why delivering a contextual customer experience is key to meeting new expectations and thriving in the new era, and learn how to integrate all digital and physical touch points for a seamless customer experience.
Posted: 13 Jul 2016 | Published: 13 Jul 2016

UXC Oxygen

Integrating with Salesforce Health Cloud
sponsored by
WHITE PAPER: Providers must build personalized, engaging relationships with each patient in order to succeed in today's healthcare industry. Learn how you can bridge the gap between data silos by integrating your EHR with a patient relationship manager in the cloud.
Posted: 14 Jul 2016 | Published: 14 Jul 2016

Retailers Experiment with Office 365
sponsored by Microsoft
WHITE PAPER: Analysts looked at how Office 365 helps retailers modernize both their business processes and customer relationship management. Discover how the cloud-based suite impacted retailers financially and organizationally.
Posted: 21 Apr 2016 | Published: 29 Jan 2016


4 Ways to Drive Service Innovation with the Internet of Things
sponsored by IBM
WHITE PAPER: Explore how organizations across multiple industries are using real-time insights to deliver better services to clients with an IoT approach to data collection and use. Uncover 4 ways to improve services with IoT and get real-world examples of how organizations from around the world are already using analytics to unlock the power of IoT data.
Posted: 19 Sep 2016 | Published: 31 Dec 2014


Network Optimizations to Deliver Rich, Dynamically Generated Content
sponsored by Akamai
WHITE PAPER: Online shoppers want entertainment, personalization, and instant gratification. While this is possible, it usually means slow page downloads. Discover how to deliver on customer expectations without damaging the experience or your brand's reputation.
Posted: 10 Aug 2016 | Published: 31 Jul 2014


The New Power Couple: Content and Commerce Take Center Stage
sponsored by Sitecore
WHITE PAPER: As online retail becomes a larger percentage of all retail shopping, integrating web content systems with commerce engines is the next big challenge to both your data and your operations. Read on to learn how to integrate your content and commerce systems, how it helps your brand's issues, and more.
Posted: 18 Oct 2016 | Published: 18 Oct 2016


The Social Marketing Paradox: Why Brands Fail To Create Customer Relationships
sponsored by Lithium Technologies
WHITE PAPER: 80% of executives say customer engagement is the most important social metric, but this is a very limiting view of social marketing. Discover why so many brands are failing to build customer relationships through social media and learn about the 3 key attributes that social relationship tools must deliver.
Posted: 23 Aug 2016 | Published: 23 Aug 2016

Lithium Technologies

The State of Support Services
sponsored by LogMeIn, Inc.
WHITE PAPER: Support service organizations must focus on support services transformation this year in 4 distinct areas to alleviate the pressure on executives and to ensure success. Access this white paper that details these 4 areas due for transformation and that highlights a tool that delivers on-demand remote support to users and devices anywhere, anytime.
Posted: 08 Aug 2016 | Published: 16 Aug 2016

LogMeIn, Inc.

The Renaissance of ERP: Leveraging a Digital Core for Increased Innovation
sponsored by SAP
WHITE PAPER: This white paper explores how you can boost innovation by upgrading core ERP systems and extending those capabilities in the cloud. Find out how you can improve your company's ability to manage key business processes with a digital ERP strategy and take advantage of evolving opportunities from big data, IoT, mobility and more.
Posted: 17 Oct 2016 | Published: 21 Mar 2016


Healthcare Case Study: Improving Customer Experience and Cost-Efficiency
sponsored by Avaya TSG
WHITE PAPER: In this case study, learn about a global pharmaceutical company improved its customer service and the productivity of its contact center while also achieving significant cost savings in communications.
Posted: 14 Jul 2016 | Published: 31 Dec 2015

Avaya TSG
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