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Carrier Switches (Churn)White Papers (View All Report Types)
 
Top 5 Steps to a World Class Contact Centre
sponsored by Genesys
WHITE PAPER: In this expert resource you'll find five key steps to keep in mind when building a world-class contact centre in today's rapidly changing customer landscape.
Posted: 30 Jun 2014 | Published: 31 Dec 2013

Genesys

Transforming customer service in financial services: the 10 rules
sponsored by Hewlett-Packard Company
WHITE PAPER: This brief paper highlights the 10 cardinal areas for excellent customer service.
Posted: 02 Jul 2014 | Published: 31 May 2014

Hewlett-Packard Company

Using SMS for Marketing: A Beginner’s Resource
sponsored by StrikeIron
WHITE PAPER: One of the simplest ways to connect with your customers is one they use daily with their friends -- SMS, or text message. In this buyer's guide, learn all about the use of SMS for a variety of customer relationship management (CRM).
Posted: 30 May 2014 | Published: 30 May 2014

StrikeIron

SYSPRO 7 ERP Software: Features and Functionality
sponsored by SYSPRO
WHITE PAPER: This white paper takes an inside look at the features and functions of SYSPRO's latest ERP release, describing how these capabilities lay the groundwork for success in the modern business world.
Posted: 09 Apr 2014 | Published: 31 Dec 2013

SYSPRO

Smarter Process in the age of the customer
sponsored by IBM
WHITE PAPER: Customers expect your operations to be instant, seamless and insightful so that each interaction is fast and effective. Access this fascinating white paper today to learn about expert solutions for improving business operations so as to effectively cater to customer interactions.
Posted: 12 Jun 2014 | Published: 30 Apr 2013

IBM

Successful Customer Experience Calls for Customer Insight
sponsored by Sitecore
WHITE PAPER: Find out how learning more about what your customers want can boost your customer loyalty rates.
Posted: 12 Jun 2014 | Published: 30 Apr 2014

Sitecore

Retailers Must Adopt a Mobile Strategy to Remain Competitive
sponsored by Toshiba
WHITE PAPER: Find out how to achieve a well-oiled mobile strategy that gives you the ability to engage with your customers, while enhancing their shopping experience.
Posted: 17 Jun 2014 | Published: 17 Jun 2014

Toshiba

BPMS, SharePoint or Both - It’s Your Choice
sponsored by Bizagi
WHITE PAPER: This paper outlines the pros and cons of different process optimization options, shines light on the difference between SharePoint workflow and BPM solutions, and discusses whether or not SharePoint and BPM can work together.
Posted: 10 Jul 2014 | Published: 10 Jul 2014

Bizagi

Case Study: A CRM Solution Improves Collaboration, Services and Revenue
sponsored by Microsoft India
WHITE PAPER: This case study tells the story of how one organization overcame sales and customer service challenges by deploying a new CRM solution that improved collaboration between sales and marketing, enhanced customer service, and increased revenue, productivity and efficiency.
Posted: 17 Jun 2014 | Published: 31 May 2013

Microsoft India

Selling the Benefits of Business Process Management for IT and Business Stakeholders
sponsored by OpenText
WHITE PAPER: This expert guide addresses the ideal BPM platform capabilities for today's organizations to meet the disparate needs of both technical departments and the line of business.
Posted: 09 May 2014 | Published: 09 May 2014

OpenText
 
 
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