Carrier Switches (Churn)

WHITE PAPER: Do you think your website is trustworthy? Read the results of a survey commissioned to reveal how trustworthy IT managers in three countries believe their websites are – and why (in some cases) they couldn't be more wrong.

Posted: 06 Feb 2013 | Published: 06 Feb 2013

WHITE PAPER: Content management systems (CMSs) now play a critical role in delivering an excellent customer experience. This resource highlights the key criteria you should consider when selecting a CMS to ensure interoperability with the rest of your customer experience management tools.

Posted: 02 May 2013 | Published: 02 May 2013

WHITE PAPER: This white paper takes a look at the results of in-depth interviews with those well-versed in IT process automation. Hear from peers experienced with ITPA and uncover the real and substantial business benefits they've achieved.

Posted: 01 Mar 2013 | Published: 01 Mar 2013

WHITE PAPER: For most companies, data mining for customer analytics fails to live up to its potential, due to the complexity and cost of traditional tools. Inside, discover the challenges that traditional data mining systems pose and gain insight on how you can overcome them to enable customer analytics success.

Posted: 01 May 2013 | Published: 28 Feb 2013

WHITE PAPER: This white paper introduces a software suite that can help you gain deeper customer insights from social media data, resulting in more successful marketing campaigns and customer relationships.  Learn how this technology can help you achieve five main components of a successful CRM initiative.

Posted: 01 May 2013 | Published: 31 Dec 2012

WHITE PAPER: This white paper demonstrates why many organizations are turning to intelligent systems and embedded devices to help strengthen the relationships with their customers. Read now to find out how embedded systems can help you better serve your customers, attract new clients and increase revenue.

Posted: 21 Feb 2013 | Published: 21 Feb 2013

WHITE PAPER: This Focus Research eBook explores 30 best practices designed to help you weather the storm and successfully navigate an unsteady economy.

Posted: 01 Apr 2013 | Published: 01 Apr 2013

WHITE PAPER: This white paper presents the findings of a research study conducted to identify what differentiates successful accounts payable operations from those that are underachieving. Read now to learn how automating these processes can reduce labor costs while improving effectiveness.

Posted: 22 Feb 2013 | Published: 22 Feb 2013

WHITE PAPER: This resource highlights the results of an electronic survey that gathered responses from 179 senior executives on how they plan to deal with the changes in lease accounting proposed by FASB and IASB. Additionally, hear from FedEx's Chief Accounting Officer, as he discusses the implications of this change.

Posted: 27 Mar 2013 | Published: 27 Mar 2013

WHITE PAPER: This resource offers five key trends that are reshaping customer experience management. Discover how successfully tap into these trends will give you the competitive advantage over those who fail to adapt to this rapid change.

Posted: 21 Mar 2013 | Published: 21 Mar 2013