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Carrier Switches (Churn)White Papers (View All Report Types)
 
How COOs are Making their Operations More Customer-centric
sponsored by IBM
WHITE PAPER: This white paper dives deep into the importance of the COO becoming a true business partner in driving strategic change. See how these operations execs are differentiating their companies by providing customers with instant, seamless and insightful experiences.
Posted: 28 Aug 2014 | Published: 31 Oct 2013

IBM

Intelligent Information: Improving the Customer Experience - AIIM White Paper
sponsored by Kodak
WHITE PAPER: View this research report to learn why transactional improvements such as better process automation to speed up processes and reduce costs are important, but a coordinated and consistent customer experience is seen as a major competitive factor.
Posted: 16 May 2014 | Published: 31 Dec 2013

Kodak

Top 5 Steps to a World Class Contact Centre
sponsored by Genesys
WHITE PAPER: In this expert resource you'll find five key steps to keep in mind when building a world-class contact centre in today's rapidly changing customer landscape.
Posted: 30 Jun 2014 | Published: 31 Dec 2013

Genesys

A Quick-Start Guide to Deploy an SMS Strategy for Business
sponsored by StrikeIron
WHITE PAPER: SMS is emerging as one of the most effective means of communication -- short, digestible messages sent rapidly to the right users. In this white paper, you'll find a 4-step guide to deploying an SMS strategy for customer relationship management (CRM) and marketing.
Posted: 05 Jun 2014 | Published: 05 Jun 2014

StrikeIron

Kogan.com centralises IT infrastructure with Google Apps
sponsored by Google
WHITE PAPER: Explore this resource to discover how one large online company was able to centralize its IT infrastructure, enhance communications internally and externally, and ensure zero downtime with respect to emails and work documents with the help of Google Apps.
Posted: 18 Aug 2014 | Published: 18 Aug 2014

Google

The 8 Steps of Intelligent Document Understanding
sponsored by Kodak
WHITE PAPER: This white paper highlights 8 steps of intelligent document understanding, from the digitization of paper documents to extracting data.
Posted: 13 May 2014 | Published: 13 May 2014

Kodak

Enhance the 360 Degree View of Your Customer
sponsored by IBM
WHITE PAPER: Learn about the master data management (MDM) system capable of delivering a 360-degree view of both structured and unstructured data, so you can better assist your customers.
Posted: 14 Aug 2014 | Published: 30 Apr 2014

IBM

Build for Growth: Master the ICM Advantage in the Life Sciences - How Incentive Compensation Management Fuels Dynamic, High-Performing Pharmaceutical and Medical Device Businesses
sponsored by IBM
WHITE PAPER: Explore this informative resource to discover how Incentive Compensation Management technology fuels dynamic, high-performing pharmaceutical and medical device businesses and can help you easily and effectively implement variable compensation programs.
Posted: 31 Jul 2014 | Published: 31 Jul 2014

IBM

A New Style of IT: The Dawn of a New Normal
sponsored by Hewlett-Packard Company
WHITE PAPER: Uncover the key findings from research conducted by Gartner to expose what digital business means for companies, and how to enhance the customer experience to thrive in the digital era.
Posted: 01 Jul 2014 | Published: 01 Jul 2014

Hewlett-Packard Company

Smarter Process in the age of the customer
sponsored by IBM
WHITE PAPER: Customers expect your operations to be instant, seamless and insightful so that each interaction is fast and effective. Access this fascinating white paper today to learn about expert solutions for improving business operations so as to effectively cater to customer interactions.
Posted: 12 Jun 2014 | Published: 30 Apr 2013

IBM
 
 
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