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Carrier Switches (Churn) White Papers (View All Report Types)
 
Customer Communications Management: Analysts Decide its Digital Benefits
sponsored by OpenText
WHITE PAPER: In this Forrester report, learn why enterprise architects – professionals who seek to align business and IT -- are using CCM to update their technologies to deliver unified and consistent content across multiple communication channels.
Posted: 13 Apr 2017 | Published: 15 Jun 2016

OpenText

State of Global Customer Service Report
sponsored by Microsoft
WHITE PAPER: Customer expectations have risen to all-time highs and show no sign of stopping. Access this white paper to learn about the current state of customer service and how to prepare your business to move forward alongside customer expectations.
Posted: 05 Dec 2016 | Published: 27 May 2016

Microsoft

The Value of Cloud ERP to Your Business
sponsored by NetSuite
WHITE PAPER: Finding the right ERP strategy is critical because it helps perform and improve critical functions like automating core business operations, improving financial compliance, enhancing customer service, and more. Access this buyer's guide to help decide if on-premise ERP is right for your needs or if it's time to consider migrating to the cloud.
Posted: 13 Oct 2016 | Published: 31 Dec 2015

NetSuite

Four Ways to Satisfy the Modern User – Without Losing Your Sanity
sponsored by Cherwell
WHITE PAPER: Here's the secret; some of the world's most successful businesses, like Uber, Airbnb, and Facebook, don't have their own cars, hotels, or content. What they do have is IT enablement. Access this white paper to discover the 4 ways your IT team can satisfy modern users with the right IT service management tool.
Posted: 12 Apr 2017 | Published: 29 Sep 2015

Cherwell

The Fundamentals of Digital Transformation
sponsored by Avaya
WHITE PAPER: This eBook offers insights on how you can take advantage of innovations that make your enterprise communications digital-ready.
Posted: 20 Apr 2017 | Published: 31 Mar 2017

Avaya

Discover and Quantify the Benefits of Modernizing your Oracle Technology Platform
sponsored by Cintra/Oracle
WHITE PAPER: Legacy environments can no longer keep pace with today's business needs. You need to be agile, improve customer experience, and take advantage of the cloud. Learn how to modernize your Oracle database and how hyper-converged platforms stand to benefit your business.
Posted: 04 Nov 2016 | Published: 04 Nov 2016

Cintra/Oracle

15 Customer, Digital Experience Software Vendors, Reviewed
sponsored by OpenText
WHITE PAPER: In this report, analysts reveal their assessment of 15 customer and digital experience enablers, including Adobe, based on 4 key criteria. Uncover must-have features designed to help satisfy today's audiences.
Posted: 17 Apr 2017 | Published: 26 Jan 2017

OpenText

Business Leaders: 5 Reasons Why It's Time to Ditch Your Interactive Voice Response (IVR)
sponsored by [24]7
WHITE PAPER: Can you save money without losing your customers? Interactive voice response (IVR) may be hurting the customer experience and sending your hard-earned customers to your competitors. Access this white paper for 5 significant reasons to dump your IVR and keep your customers.
Posted: 03 Nov 2016 | Published: 03 Nov 2016

[24]7

A New Direction for IT User Support: Enabling An Omnichannel Experience in the Cognitive Era
sponsored by IBM
WHITE PAPER: This white paper describes omnichannel IT support, and why it has become critical for a superior personalized user experience. Explore ways you can begin incorporating this more cognitive strategy into your IT support organizations.
Posted: 02 Sep 2016 | Published: 29 Feb 2016

IBM

Wholesale: SMBs are Using Technology to Sharpen Business Practices, Improve Customer Engagement
sponsored by SAP
WHITE PAPER: The Internet of Things (IoT) can offer new insights and provide more value to customers and consumers. Learn more ways disruptive technology can help you engage your audience and maintain your competitive advantage by reading this report.
Posted: 13 Oct 2016 | Published: 13 Oct 2016

SAP
 
 
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