sponsored by Infor CRM
Posted:  08 Feb 2012
Published:  07 Feb 2012
Format:  PDF
Length:  10  Page(s)
Type:  eGuide
Language:  English

Today's technologies assist with more customer relationship management (CRM) tasks than ever before. This tip guide comes straight from Paul R. Timm's book, Technology and Customer Service: Profitable Relationship Building.

Timm hones in on the alignment of business and CRM objectives, and how to utilize today's technologies for enhancing customer satisfaction. Read on to learn:

  • CRM automation for aligning business processes with customer strategies in order to increase profits
  • Key CRM initiatives for building customer loyalty
  • Typical components of a CRM system
  • Successful CRM deployment processes
  • And much more.

Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | CRM | CRM Software | Customer Loyalty | Customer Retention | Customer Satisfaction

View All Resources sponsored by Infor CRM

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