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Building a Strong Customer Experience
sponsored by Infor CRM
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In this expert e-guide, find out how American Express and Yahoo tackle customer service with their own twists and how both claim they are spending less than they once did. Additionally, you'll learn how communicating with customers through multiple channels is a necessity and how companies use CEM technology to craft a single view.
(THIS RESOURCE IS NO LONGER AVAILABLE.)
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Available Resources from Infor CRM
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