sponsored by Infor CRM
Posted:  09 Jan 2012
Published:  05 Jan 2012
Format:  PDF
Length:  9  Page(s)
Type:  eGuide
Language:  English

In this expert e-guide, find out how American Express and Yahoo tackle customer service with their own twists and how both claim they are spending less than they once did. Additionally, you'll learn how communicating with customers through multiple channels is a necessity and how companies use CEM technology to craft a single view.

CRM | CRM Best Practices | Customer Interaction Services | Customer Loyalty | Customer Satisfaction | Customer Service | Customer Service Best Practices

View All Resources sponsored by Infor CRM

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