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Transforming Your Legacy Contact Center Into a Customer Experience Center sponsored by Avtex EBOOK: To attract and retain empowered customers of today, businesses must transform their legacy contact center into a modern experience center by embracing new processes and technologies. Find out how doing so can improve customer satisfaction rates, generate loyalty, decrease unnecessary costs and drive efficiencies for your organization. Posted: 02 Oct 2018 \| Published: 02 Oct 2018 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Legacy Applications Software

Contact Center 2.0: The Rise of Collaborative Contact Centers sponsored by RingCentral WHITE PAPER: Learn why cloud contact centers are taking over, and how digital transformation is making them more unified, collaborative and intelligent in this white paper. Posted: 24 Apr 2020 \| Published: 24 Apr 2020 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers

Call Center Quality Assurance Guide sponsored by CallMiner WHITE PAPER: In this guide, discover everything you need to know about creating and maintaining call center quality assurance. Uncover the problems created by poor call center quality assurance, and learn how to resolve call center quality management issues with a robust call center quality assurance strategy. Posted: 28 Aug 2019 \| Published: 28 Aug 2019 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Customer Support Software

Connect With the Next Generation Customer sponsored by Mitel Networks Limited EBOOK: How do you develop an effective contact center? Download this e-book to learn about the top 5 trends all leading contact centers are using to improve customer experience (CX) and drive engagement across multiple channels. Posted: 18 Jan 2019 \| Published: 31 Dec 2018 TOPICS: Call Center Management \| Call Centers \| Cloud CRM \| Contact Center Management \| Contact Center Software \| Contact Centers \| CRM \| CRM Software

What's the Difference between a Cloud Native and a Hosted Contact Center Solution? sponsored by NICE inContact VIDEO: View this webinar to discover key differences between a cloud native and hosted contact center, and explore why more and more companies are switching to a cloud-based contact center software. Posted: 20 Nov 2018 \| Premiered: 15 Nov 2018 TOPICS: Cloud Computing \| Cloud Management \| Contact Center Management \| Contact Center Software \| Contact Centers \| Customer Service \| Customer Support Software \| Internet \| IT Infrastructure

How to Leverage Quality Management to Transform the Customer Experience sponsored by 8x8, Inc. EBOOK: Read this eBook to learn how you can better leverage quality management in your contact center, as well as 5 tips you can use to boost the effectiveness of your program Posted: 11 May 2020 \| Published: 11 May 2020 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| Quality Control \| Quality Control Staff \| Quality Control Standards

How Relevant is Your Organization? Explore the Coveo Customer Service Relevance Maturity Model sponsored by Coveo WHITE PAPER: View this white paper to discover how a relevance maturity model can be used to help your organization recognize where they are, where they want to go, and how to get there. Review how a relevance maturity model can help improve customer satisfaction and support, and explore your software options with Coveo. Posted: 19 Aug 2019 \| Published: 19 Aug 2019 TOPICS: Business Intelligence \| Business Intelligence Software \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| Customer Interaction Services \| Customer Loyalty \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Customer Support Software

Transforming Customer Experience in the New Digital World sponsored by Genesys WHITE PAPER: This white paper will show you how taking a holistic approach to digital channels in the contact center and beyond and integrating them into your customer experience strategy allows you to transform the end-to-end customer journey and deliver consistent, seamless and personalized experiences across all channels, touchpoints and interactions. Posted: 01 Jul 2014 \| Published: 01 Jul 2014 TOPICS: Call Centers \| Contact Centers \| CRM \| CRM Best Practices \| CRM Software \| Customer Retention \| Customer Satisfaction \| Customer Service \| Mobile CRM \| Social Computing

Three Tips for Measuring Voice in the Sea of Big Data sponsored by Calabrio, Inc. WHITE PAPER: This resource explores why the contact center has remained a highly untapped source of customer insight, explains how recent advances are giving organizations the power to analyze voice interactions, and counts down three essential success factors that you should consider. Posted: 03 Apr 2014 \| Published: 03 Apr 2014 TOPICS: Analytic Applications Software \| Business Intelligence \| Call Center Management \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Software \| Customer Data Management \| Customer Data Management Software \| Customer Satisfaction \| Customer Service \| Data Analytics \| Data Management \| Data Mining \| Data Mining Software

Best Practices for Knowledge Management sponsored by KANA WHITE PAPER: Implementing a knowledge management program in the contact center can improve the efficiency and quality of your services, optimize customer experience, reduce agent training costs, and increase job satisfaction. In this white paper, explore best practices for successful knowledge management implementation in the contact center. Posted: 24 Jun 2014 \| Published: 24 Jun 2014 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Center Workforce Management \| Contact Centers \| CRM \| CRM Best Practices \| Knowledge Management \| Knowledge Management Software

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