Business of Information Technology  >   Business Processes  >   Customer Service  >  

Web-Based Support

RSS Feed   
Web-Based Support Reports
 
2 Real World Case Studies for Intelligent Virtual Agents
sponsored by Serviceaide
WHITE PAPER: As the never-ending pressure to lower IT costs builds, enterprises are seeing how a shift to intelligent Virtual Agents meets customer demands at a far lower cost. In this report, learn about the real-world applications of Virtual Agents.
Posted: 11 Jun 2020 | Published: 11 Jun 2020

Serviceaide

Customer Success Story: MoneyGram
sponsored by NICE CXone
CASE STUDY: Watch this video to see how NICE inContact has provided MoneyGram with seamless, user-friendly technology, that they can rely on.
Posted: 15 Jan 2021 | Published: 15 Jan 2021

NICE CXone

How to Improve Customer Service with Conversational AI: Balancing Efficiency and Experience
sponsored by LivePerson
EBOOK: PH
Posted: 17 Nov 2021 | Published: 17 Nov 2021

LivePerson

How To Create An Effortless Customer Experience
sponsored by ServiceNow
BLOG: Customer-demand fluctuations, fractures in supply chains, workforce disruption, and rapidly evolving government policies have stressed organizations all at once. Today’s customers are looking for new and different kinds of engagement and experience. Read this article to discover how to create an effortless customer experience in your organization.
Posted: 09 Nov 2021 | Published: 09 Nov 2021

ServiceNow

Driving radical customer service innovation
sponsored by ServiceNow
EBOOK: Customer service has changed in recent years. Customers can voice their opinions easily over the internet, have more options, can leave vendors more easily and are demanding high-level customer service. Read this e-book to learn about how you can drive customer service innovation within your organization and keep your customers satisfied.
Posted: 15 Oct 2018 | Published: 15 Oct 2018

ServiceNow

Workflow A Better World
sponsored by ServiceNow
INFOGRAPHIC: Read up on this infographic to learn inspirational ways IT, employee, and customer service organizations like yours are making life better inside and outside company walls with digital workflows from ServiceNow.
Posted: 10 Nov 2021 | Published: 10 Nov 2021

ServiceNow

You Don't Just Want Answers, You Want the Right Answers!
sponsored by Serviceaide
WEBCAST: Scripted chatbots and virtual agents are more different than you think. In this webinar, learn exactly what sets the two technologies apart. The webinar also provides insight into how automation and knowledge management are powering intelligent virtual agents in customer support.
Posted: 12 Jun 2020 | Premiered: Feb 6, 2020

Serviceaide

A Computer Weekly buyer’s guide to Automating business processes
sponsored by ComputerWeekly.com
EGUIDE: Automating business processes can save time and money. In this 15-page buyer's guide, Computer Weekly looks at how BPA can expand into new areas, the opportunities artificial intelligence has to offer and why it's so important to assess what's working optimally.
Posted: 01 Jul 2021 | Published: 01 Jul 2021

ComputerWeekly.com

Achieve CX Optimization with Call Center Transformation
sponsored by Squelch
EGUIDE: In this guide, learn how call center optimization can improve your CX strategy. Discover 5 common customer support problems affecting your CX, and learn how call center transformation can increase business value and drive customer satisfaction.
Posted: 03 Jul 2019 | Published: 01 Jul 2019

Squelch

Create a Great CX Strategy in 6 Steps
sponsored by FourNet
EGUIDE: How can your organization create a compelling customer experience (CX) strategy? Inside discover what constitutes a successful CX, and explore the 6 steps your organization should take to build a successful CX and confer a competitive advantage.
Posted: 12 Sep 2019 | Published: 10 Sep 2019

FourNet
 

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific websites, magazines and events.

Definitions:

All Rights Reserved, Copyright 2000 - 2021, TechTarget | Read our Privacy Statement  | Do Not Sell My Personal Info  | Cookie Preferences