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Consumer Pivot to Digital – During and After COVID-19
sponsored by Fractal
WEBCAST: Watch this video for tips on creating an omnichannel experience that can help you support customers during and after COVID-19.
Posted: 01 Sep 2020 | Premiered: Aug 20, 2020

Fractal

5 Rapid-response Digital Marketing Strategies to Win and Keep Customers
sponsored by Avanade
WHITE PAPER: As businesses struggle through a turbulent economy and more competition than ever, a comparatively easy way to gain customers and earn their loyalty is by improving the experience you offer. Read on to learn 5 quick ways you can augment and improve your strategy for better business results.
Posted: 22 Jul 2020 | Published: 22 Jul 2020

Avanade

Enterprises save millions by integrating Adobe Document Cloud with Microsoft 365
sponsored by Adobe
DATA SHEET: Forrester interviewed Adobe Document Cloud and Microsoft 365 customers and calculated the potential return on investment (ROI) over three years. Access this data sheet to explore the 5 key benefits Forrester discovered during their research.
Posted: 17 Jul 2020 | Published: 17 Jul 2020

Adobe

The State of the Contact Center: 8 Insights Shaping the Future of CX
sponsored by 8x8, Inc.
EBOOK: Download this eBook to explore results from 8x8 and Hanover Research’s recent survey on the current state of contact centers, and the 8 key findings they predict will shape the future of CX.
Posted: 12 May 2020 | Published: 12 May 2020

8x8, Inc.

Build A Collaboration Strategy That Benefits Every Part of Your Organization
sponsored by Vonage
EGUIDE: Download this expert guide for advice on how support a collaborative culture in your organization, and 5 tips for choosing a call center customer experience platform.
Posted: 27 Mar 2020 | Published: 27 Mar 2020

Vonage

What Are Successful CX Leaders Doing Differently?
sponsored by Verizon
WHITE PAPER: Customer experience has become the distinguishing factor for many businesses today, with some consumers valuing their experience even over product quality. But how can you continue to provide the best customer experience possible? Check out this white paper to discover how leaders in the field are using technology to offer exceptional experiences.
Posted: 25 Jun 2020 | Published: 16 Jan 2019

Verizon

Prepping for the Holidays
sponsored by Kustomer
WHITE PAPER: While the holiday season is a happy time for businesses and consumers alike, it can be stressful when customer service inquiries are spiking by almost 120%, like they did in 2019. Read this white paper to learn why omnichannel support is necessary for innovative businesses, how to best provide customers with the self-service they crave, and more.
Posted: 18 Sep 2020 | Published: 18 Sep 2020

Kustomer

Customer Experience, the New Challenge of Smart Monitoring
sponsored by Centreon Software Systems
WHITE PAPER: The list of essential processes that rely on IT structures and support to run is nearly endless. Read this white paper to know how innovative businesses are now positioning the customer experience as the main goal of IT; and see how monitoring plays into this shift of IT priorities.
Posted: 21 Sep 2020 | Published: 21 Sep 2020

Centreon Software Systems

Using SMS and Email to Engage Your Customers in 2020
sponsored by Twilio
WHITE PAPER: Access this e-book to learn 6 SMS best practices as well as common SMS mistakes to avoid, companies already using SMS with email, and much more.
Posted: 29 Jul 2020 | Published: 29 Jul 2020

Twilio

Reopen & Stay Open With Salesforce For Restaurants Trust Accelerator By AllCloud
sponsored by AllCloud
RESOURCE: Amid COVID-19, it’s critical for restaurant leadership to not only embrace a mindset of change to help mitigate risk, but also to streamline and formalize operating procedures with a solution that will ensure compliance. See how Salesforce’s solution can help restaurants reopen and stay open amid uncertainty in this blog post.
Posted: 08 Sep 2020 | Published: 08 Sep 2020

AllCloud
 

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