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Incident Management in the Age of Customer-Centricity
sponsored by xMatters, Inc.
WHITE PAPER: In "Incident Management in the Age of Customer-Centricity," learn about the challenges DevOps, ITOps, and business leaders at digital services organizations face as pressure grows to balance the rapid resolution of incidents with the demand for faster innovation.
Posted: 21 Nov 2019 | Published: 21 Nov 2019

xMatters, Inc.

Allstate Transforms its Call Centers with Amelia
sponsored by IPSoft
CASE STUDY: Intending to remain competitive with digitally-native insurance startups, the company decided to optimize its customer service using IPsoft's Amelia. Read this case study to find out how this investment translated into a substantial increase in total productivity, with 75% of inquiries being solved by Amelia itself alone.
Posted: 18 Sep 2019 | Published: 18 Sep 2019

IPSoft

Increase Customer Satisfaction by Focusing on the Citizen Experience
sponsored by Avtex
WHITE PAPER: In this white paper, explore how governments and government agencies can improve their citizens' satisfaction by refining their citizen experience. Additionally, learn how to define a successful citizen experience, and uncover 3 steps to improving yours.
Posted: 16 Sep 2019 | Published: 31 Dec 2017

Avtex

IoT Solution Architecture: Essentials Guide
sponsored by Mendix
WHITE PAPER: When approaching IoT, you need to turn data into insights and understand three solution types: endpoints, software, and applications. Download this IoT implementation guide for an understand of the IoT solution anatomy and takeaway 7 recommendations you can use for your own projects.
Posted: 13 Nov 2019 | Published: 13 Nov 2019

Mendix

25+ Data-Driven Tips for Customer Service Teams
sponsored by Nextiva
WHITE PAPER: The average consumer expects a near perfect customer experience (CX), and can jump brands at the drop of a hat. Meeting these expectations is tough, but not impossible. Read this white paper for 25 data-driven tips to improve your customer service teams and create a consistently bar-raising CX.
Posted: 27 Sep 2019 | Published: 27 Sep 2019

Nextiva

How America’s Largest Department Store Saved 1,500 Man Hours and Nearly $500k in Less Than a Year
sponsored by Ayehu
CASE STUDY: Despite the retail bankruptcy trend, the largest department store in America leveraged an automation platform to cut down 1,500 labor hours and save $500,000 in less than a year. Download this AI case study to see the 5 business outcomes of this AI platform implementation.
Posted: 08 Nov 2019 | Published: 08 Nov 2019

Ayehu

2019 CX Trends Report
sponsored by InMoment
RESEARCH CONTENT: InMoment surveyed 1000 US consumer and brands to discover where both groups aligned or disconnected on a variety of customer experience (CX) topics—you can find the survey results here in this CX trends report.
Posted: 21 Oct 2019 | Published: 21 Oct 2019

InMoment

Case Study: How ShipSticks.com Improved Efficiency and Customer Service with ActivTrak
sponsored by ActivTrak
WHITE PAPER: Businesses are often aware of inefficiencies of customer service caused by flawed employee workflows, but struggle to address these issues appropriately. Download this case study to explore 1 business's experience implementing an employee monitoring workflow tool, and the customer service benefits it provided.
Posted: 11 Dec 2019 | Published: 11 Dec 2019

ActivTrak

Accelerate Incident Response Time by 90%
sponsored by Ayehu
WHITE PAPER: With an automated SOC incident response, IT can respond up to 90% faster with zero errors versus traditional response teams. Download this SOC whitepaper which dives in 7 benefits of automated incident response.
Posted: 08 Nov 2019 | Published: 08 Nov 2019

Ayehu

The Total Economic Impact of Adobe Analytics and Adobe Audience Manager
sponsored by Adobe Inc
RESEARCH CONTENT: View this Forrester Total Economic Impact report to uncover the potential ROI of an Adobe Analytics and Adobe Audience Manager adoption, and decide if Adobe is right for your organization's customer experience goals.
Posted: 16 Sep 2019 | Published: 31 Dec 2018

Adobe Inc
 

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