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WFM Reports
 
Understanding the Difference between a Cloud-native and a Hosted Solution
sponsored by NICE inContact
RESOURCE: When it comes to contact center solution, it's very important to understand the difference between a hosted solution and a cloud-native solution. Download this brief one-page Frost & Sullivan report to better understand the differences between hosted and cloud-native capabilities.
Posted: 16 Nov 2018 | Published: 16 Nov 2018

NICE inContact

A Step-by-Step Guide to Improve your Employee Onboarding
sponsored by Pipefy
WHITE PAPER: As everyone knows, the first impression is the one that sticks. Because of that, it is important to structure your employee onboarding thoughtfully. Download this eBook to explore 6 steps typically involved in the onboarding process and expert tips to help you give new employees a great experience.
Posted: 22 Apr 2020 | Published: 22 Apr 2020

Pipefy

Transforming Your Legacy Contact Center Into a Customer Experience Center
sponsored by Avtex
EBOOK: To attract and retain empowered customers of today, businesses must transform their legacy contact center into a modern experience center by embracing new processes and technologies. Find out how doing so can improve customer satisfaction rates, generate loyalty, decrease unnecessary costs and drive efficiencies for your organization.
Posted: 02 Oct 2018 | Published: 02 Oct 2018

Avtex

2020 Strategy: Transform Your Contact Center Experience for Employees and Customers
sponsored by NWN Corporation
WHITE PAPER: Competitive organizations are increasingly turning to cloud-hosted contact center technology. Read this 2020 roadmap to learn what capabilities your modern contact center should have, and why so many organizations are turning to the cloud for better performance and CX.
Posted: 23 Jan 2020 | Published: 23 Jan 2020

NWN Corporation

Contact Center 2.0
sponsored by RingCentral
WHITE PAPER: Download this white paper to learn about the problems associated with legacy contact centers, and how moving to the cloud can help eliminate them.
Posted: 24 Apr 2020 | Published: 24 Apr 2020

RingCentral

Contact Center 2.0: The Rise of Collaborative Contact Centers
sponsored by RingCentral
WHITE PAPER: Learn why cloud contact centers are taking over, and how digital transformation is making them more unified, collaborative and intelligent in this white paper.
Posted: 24 Apr 2020 | Published: 24 Apr 2020

RingCentral

Deployment Flexibility
sponsored by Aspect
WHITE PAPER: In this white paper, explore two alternatives to traditional infrastructures: cloud deployments and managed services. Discover how managed services allow you to keep your contact center infrastructure on-premise without the burden of managing it, and how cloud deployments offer a scalable host solution with unparalleled flexibility.
Posted: 28 Feb 2014 | Published: 31 Oct 2013

Aspect

Contact Center: Mobile Apps and KPI to Boost Customer Satisfaction
sponsored by Five9
EGUIDE: In this expert e-guide, explore the emergence of mobile contact center apps for creating a better customer experience.   You'll also discover best practices for cutting through copious contact center data with key performance indicators (KPI).
Posted: 13 Mar 2014 | Published: 13 Mar 2014

Five9

Benchmarking in the contact center: Tips for managing what you measure
sponsored by Avaya
WHITE PAPER: Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project.
Posted: 24 Oct 2012 | Published: 31 Dec 2010

Avaya

Seven Things to Consider When Developing a Unified Communications (UC) Strategy
sponsored by Aspect
WHITE PAPER: UC can increase revenue and enhance customer relationships all while reducing costs, but developing a UC strategy can seem like a daunting task. In light of this, this paper outlines 7 things organizations should consider as they begin to develop a UC strategy. Read on to learn some helpful hints and strategies to ensure a successful UC deployment.
Posted: 10 Aug 2010 | Published: 10 Aug 2010

Aspect
 
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