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WFM Multimedia (View All Report Types)
 
Demo: NICE inContact CXone – Agent for Salesforce WFO
sponsored by Nice-InContact
VIDEO: Watch this demo to learn how contact center agents can boost productivity and focus with easy access to WFO functionality from within Salesforce.
Posted: 21 Nov 2018 | Premiered: 15 Nov 2018

Nice-InContact

Use Gamification and Workforce Optimization to Help Improve Your Customer Experience
sponsored by Verizon
VIDEO: Learn about the right tools to kindle employee excitement and the importance of attracting and retaining high quality talent with workforce optimization. Also uncover why you need to provide unique, personalized CX to gain new customers and keep the ones you have.
Posted: 22 Mar 2018 | Premiered: 05 Oct 2016

Verizon

Better, Faster, Shorter: Engaging Customers and Resolving Issues With New Contact Center Tools
sponsored by Verizon
WEBCAST: Hear from Alla Reznik and Jessica Smith from Verizon about the importance of the customer experience and how your organization can make the move from contact centers to experience centers while capturing the voice of the customers.
Posted: 22 Mar 2018 | Premiered: Oct 10, 2016

Verizon

Cloud Native Contact Center Applications Ease the Burden of IT
sponsored by Nice-InContact
VIDEO: Download this webinar to learn from Melanie Turek of Frost & Sullivan as she discusses how cloud native contact center applications can ease the burden of IT, so they can focus on adding business value to their other applications.
Posted: 20 Nov 2018 | Premiered: 15 Nov 2018

Nice-InContact

Call Center Evolution: Tomorrow's Technology, Today
sponsored by IBM
VIDEO: In this webcast, Atul Gupta discusses strategies to transform even the most outdated contact center into an omnichannel, AI-enhanced call center for the future, as well as the benefits that can bring.
Posted: 07 Sep 2018 | Premiered: 07 Sep 2018

IBM

Call Center, Meet AI: What You Need to Know About How AI is Transforming Call Centers
sponsored by IBM
VIDEO: In this webcast, Brian Cantor talks with Dario Gil about how AI has the potential to strike a balance between cost containment and customer experience. Continue watching to uncover how to use technology to better connect with customers to prevent them from going to your competition.
Posted: 11 Sep 2018 | Premiered: 11 Sep 2018

IBM

How to Keep Legacy and Digital Transformation Working Hand-In-Hand
sponsored by Micro Focus_Infosys
WEBCAST: Check out this webcast to learn how to keep your mission-critical business applications in step with modern digital business trends – and how legacy applications and digital transformation initiatives can work hand-in-hand.
Posted: 14 Dec 2018 | Premiered: Dec 14, 2018

Micro Focus_Infosys

Citrix Workspace vs. VMware Workspace ONE
sponsored by Citrix
VIDEO: Tune in to this slideshow, complete with live demonstrations, to learn how Citrix's Workspace platform stacks up against VMware's Workspace ONE in terms of user productivity and experience, ensuring digital perimeters are secure, and providing unified management for on-prem and cloud environments.
Posted: 02 Aug 2018 | Premiered: 18 Jun 2018

Citrix

Why Are Your Peers Switching to Oracle Linux?
sponsored by Oracle Corporation
VIDEO: Tune in to hear from your peers – including developers, admins, and engineers – and find out why they lean on Oracle Linux to support the needs of their enterprise.
Posted: 06 Aug 2018 | Premiered: 06 Aug 2018

Oracle Corporation
 
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