Customer Self Service White Papers

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Customer Self Service White Papers (View All Report Types)

Retail Fashion Market RFID Solutions sponsored by Motorola Solutions WHITE PAPER: This whitepaper explains how Radio Frequency Identification (RFID) provides real-time inventory visibility so you can react quickly to inventory demand and stocking levels, helping ensure that the right product is available for your customers at the right Posted: 22 Jul 2008 \| Published: 01 Jan 2007 TOPICS: Customer Satisfaction \| Customer Self-Service \| Inventory Management \| RFID \| RTO \| Sales \| Supply Chain Management \| Warehouse Management \| Warehouse Management Software

Creating an Online Parts Catalog to Increase Part Sales and Improve Aftermarket Customer Satisfaction sponsored by Enigma, Inc. WHITE PAPER: This white paper documents the experiences of three companies that have implemented Enigma's electronic parts catalogs. Posted: 11 Mar 2008 \| Published: 01 Jan 2008 TOPICS: Aerospace and Defense Industry \| Asset Management (Finance) \| Automotive Industry \| Cataloging (Information Management) \| Customer Self-Service \| Customer Support Software \| Documentation \| Electronic Catalog Management \| Identification Systems \| Maintenance Contracts \| Manufacturing Industry \| Productivity \| Sales

Proactive PC Support Improves Service and Lowers Total Cost of Ownership sponsored by Intel Corporation WHITE PAPER: Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility. Posted: 02 Apr 2009 \| Published: 01 Jan 2009 TOPICS: Customer Self-Service \| Customer Support Software \| Desktop Computer Support \| Desktop Management \| Diagnostic and Test Software \| Notebook Computers \| Self-Service Applications Software \| TCO

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line sponsored by Avaya Inc. WHITE PAPER: This white paper provides the three best practices for today's profitable contact centers. Posted: 20 Jun 2008 \| Published: 01 Feb 2005 TOPICS: Best Practices \| Contact Centers \| Customer Self-Service

IBM Software: A Green Strategy for Your Entire Organization sponsored by IBM WHITE PAPER: This paper explores optimization strategies and demonstrated benefits being achieved today with IBM Software solutions. Utilization of these capabilities can help you meet the increasing challenges of energy efficiency, cost containment and compliance. Posted: 06 Oct 2008 \| Published: 04 Oct 2008 TOPICS: Business Process Management \| Business Processes \| Cooling Capacity \| Cost Benefit Analysis \| Infrastructure Management \| Power Supplies \| Regulatory Compliance \| Software Development Methodologies

Flexible Work: Rhetoric and Reality sponsored by Citrix Online - GotoMyPC WHITE PAPER: Experts have been predicting an explosion in the mobile workforce trend for years, to learn more about this trend Citrix Online and the Work Design Collaborative joined forces to conduct a survey about trends in flexible work policies and technology. Posted: 13 Nov 2008 \| Published: 13 Nov 2008 TOPICS: Business Processes \| Mobile CRM \| Mobile Device Management \| Mobile Workers \| PDA \| Productivity \| Videoconferencing Systems

International Procurement Center: Increasing Efficiency and Maximizing Profitability sponsored by E2open WHITE PAPER: This white paper describes international procurement center (IPC) processes and capabilities, and explains the ways in which an IPC deployment can enhance your profitability. Posted: 14 Jan 2009 \| Published: 14 Jan 2009 TOPICS: Customer Service \| Data Communications Services \| Global Economy \| Manufacturing \| OEMs \| Procurement \| Supply Chains

Executive Insight: Multi-Sourcing in the Call Center sponsored by inContact WHITE PAPER: This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better". Posted: 20 Feb 2009 \| Published: 20 Feb 2009 TOPICS: Call Centers \| Customer Loyalty \| Customer Service \| Infrastructure Management \| Software as a Service

Are You Providing Your Customers with the Satisfying Experience That will Keep Them Coming Back? sponsored by Cisco Systems, Inc. WHITE PAPER: In today's tough economic times, businesses face a daunting challenge: do everything possible to attract and retain customers. This paper examines eight strategies for creating a relationship with your customers that will keep them coming back. Posted: 25 Sep 2008 \| Published: 25 Sep 2008 TOPICS: CRM \| Customer Service \| Customer Service Best Practices \| Economic Environment

The Evolution of Asset Management sponsored by IBM Line of Business WHITE PAPER: This paper will discuss key perspectives and strategies for new asset management programs within the most capital intensive and revenue producing area of today's businesses. Posted: 16 Jun 2008 \| Published: 01 Feb 2008 TOPICS: Business Performance Management \| Customer Service \| Risk Management \| Supply Chain Management \| Supply Chains