Customer Self Service White Papers

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Customer Self Service White Papers (View All Report Types)

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line sponsored by Avaya Inc. WHITE PAPER: This white paper provides the three best practices for today's profitable contact centers. Posted: 20 Jun 2008 \| Published: 01 Feb 2005 TOPICS: Best Practices \| Contact Centers \| Customer Self-Service

Creating an Online Parts Catalog to Increase Part Sales and Improve Aftermarket Customer Satisfaction sponsored by Enigma, Inc. WHITE PAPER: This white paper documents the experiences of three companies that have implemented Enigma's electronic parts catalogs. Posted: 11 Mar 2008 \| Published: 01 Jan 2008 TOPICS: Aerospace and Defense Industry \| Asset Management (Finance) \| Automotive Industry \| Cataloging (Information Management) \| Customer Self-Service \| Customer Support Software \| Documentation \| Electronic Catalog Management \| Identification Systems \| Maintenance Contracts \| Manufacturing Industry \| Productivity \| Sales

Retail Fashion Market RFID Solutions sponsored by Motorola Solutions WHITE PAPER: This whitepaper explains how Radio Frequency Identification (RFID) provides real-time inventory visibility so you can react quickly to inventory demand and stocking levels, helping ensure that the right product is available for your customers at the right Posted: 22 Jul 2008 \| Published: 01 Jan 2007 TOPICS: Customer Satisfaction \| Customer Self-Service \| Inventory Management \| RFID \| RTO \| Sales \| Supply Chain Management \| Warehouse Management \| Warehouse Management Software

Proactive PC Support Improves Service and Lowers Total Cost of Ownership sponsored by Intel Corporation WHITE PAPER: Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility. Posted: 02 Apr 2009 \| Published: 01 Jan 2009 TOPICS: Customer Self-Service \| Customer Support Software \| Desktop Computer Support \| Desktop Management \| Diagnostic and Test Software \| Notebook Computers \| Self-Service Applications Software \| TCO

IDC MarketScape: Worldwide Data Clean Room Technology 2024 Vendor Assessment sponsored by Amazon Web Services WHITE PAPER: Information sharing is key to success in today's highly analytical environment. Data can lead to insight, but at the same time, enterprises need to be vigilant about who has access to their data and what they are able to do with that data. Posted: 21 Dec 2024 \| Published: 06 Jan 2025 TOPICS: Customer Service

IBM Software: A Green Strategy for Your Entire Organization sponsored by IBM WHITE PAPER: This paper explores optimization strategies and demonstrated benefits being achieved today with IBM Software solutions. Utilization of these capabilities can help you meet the increasing challenges of energy efficiency, cost containment and compliance. Posted: 06 Oct 2008 \| Published: 04 Oct 2008 TOPICS: Business Process Management \| Business Processes \| Cooling Capacity \| Cost Benefit Analysis \| Infrastructure Management \| Power Supplies \| Regulatory Compliance \| Software Development Methodologies

Sustaining Sarbanes-Oxley Compliance: Best Practices to Mitigate Risk, Automate Compliance, and Reduce Costs sponsored by Tripwire, Inc. WHITE PAPER: To successfully sustain compliance, organizations must implement best practices to ensure IT systems not only achieve a known and trusted state but they also maintain that state. Check out this white paper to learn how Tripwire solutions enable organizations to achieve and sustain SOX compliance. Posted: 08 Jan 2009 \| Published: 08 Jan 2008 TOPICS: Business Processes \| CobiT \| Compliance (Finance) \| Compliance (Systems Operations) \| Compliance Best Practices \| Corporate Governance \| Information Security \| Risk Management \| Sarbanes-Oxley Act of 2002 \| Sarbanes-Oxley Compliance

Unsung Heroes - How Routing & Switching Keep the Business Going sponsored by Cisco Systems, Inc. WHITE PAPER: Routers and switches are the building blocks for all business communications from data to voice and video to wireless access. Posted: 02 Feb 2009 \| Published: 02 Feb 2009 TOPICS: Access Control \| Business Communications \| Customer Service \| Remote Access Routers \| Routing \| Security \| Switches

Executive Insight: Multi-Sourcing in the Call Center sponsored by inContact WHITE PAPER: This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better". Posted: 20 Feb 2009 \| Published: 20 Feb 2009 TOPICS: Call Centers \| Customer Loyalty \| Customer Service \| Infrastructure Management \| Software as a Service

Creating and managing value-driven product portfolios sponsored by IBM WHITE PAPER: The product portfolio decisions you make today will determine whether your company is relevant tomorrow. To increase the chances of marketing a successful product, organizations must deliver products and services to the consumers they value the most, and they must provide those deliverables when their consumers want them. Read on to learn more. Posted: 24 Jul 2009 \| Published: 23 Jun 2009 TOPICS: Business Intelligence \| Business Processes \| Portfolio Management (IT Management) \| Product Development \| Product Life Cycles \| Product Management \| Project Management \| Project Portfolio Management