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Modern Relationships: Predictive Analytics, Machine Learning and Meaningful Customer Relationships
sponsored by Zendesk
VIDEO: Join Jason Maynard, Director of Data and Analytics, and Dave Dyson, Senior Customer Service Evangelist to learn how machine learning can help improve your customer relationships, and how predictive analytics can further improve support and raise customer satisfaction.
Posted: 19 Apr 2017 | Premiered: 30 Dec 2016

Zendesk

From Cost Center to Profit Center: The Potential ROI of Zendesk
sponsored by Zendesk
WEBCAST: In this 30 minute webinar, Forrester Senior Analyst, Ian Jacobs, discusses the financial impact of Zendesk, a study conducted by Forrester Consulting that examines the costs and benefits of Zendesk to reveal its ROI over a three year period.
Posted: 19 Apr 2017 | Premiered: Jan 31, 2017

Zendesk

Use Gamification and Workforce Optimization to Help Improve Your Customer Experience
sponsored by Verizon
VIDEO: Learn about the right tools to kindle employee excitement and the importance of attracting and retaining high quality talent with workforce optimization. Also uncover why you need to provide unique, personalized CX to gain new customers and keep the ones you have.
Posted: 22 Mar 2018 | Premiered: 05 Oct 2016

Verizon

Case Study: Mandarin Oriental
sponsored by SDL Web Content Management Solutions Division
VIDEO: This Video from SDL takes a look at the ways in which up-scale hotel conglomerate, Mandarin Oriental, has implemented SDL web content management solutions to help expand their business around the world. Watch this video today to learn more.
Posted: 11 Apr 2011 | Premiered: 11 Apr 2011

SDL Web Content Management Solutions Division

Accela Video Whitepaper: Differentiate Your Company with Complete CRM
sponsored by Oracle Corporation
VIDEO: Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.
Posted: 05 Apr 2010 | Premiered: 05 Apr 2010

Oracle Corporation

Customer Communication Management
sponsored by Pitney Bowes Business Insight
WEBCAST: CCM helps businesses transform routine business documents into communications that truly enhance the customer experience. CCM is an integrated end-to-end solution that enables companies to create, manage and deliver effective multichannel communications all while reducing the cost of communicating with and providing superior service to customers.
Posted: 06 Jul 2010 | Premiered: Jul 6, 2010

Pitney Bowes Business Insight

Hybrid IT Service Management
sponsored by FrontRange Solutions Inc.
VIDEO: This brief, two minute video will teach you about a single-platform IT service management (ITSM) solution that provides flexible deployment options, reduces IT costs, improves service delivery, and more.
Posted: 28 Jun 2013 | Premiered: 28 Jun 2013

FrontRange Solutions Inc.

How to Achieve Transformative Business Outcomes with ITSM
sponsored by Hewlett-Packard Enterprise
VIDEO: Tune into this brief video to achieve transformative business outcomes with an ITSM that will improve organizational agility, boost business efficiency, and lower operational costs. Watch now to faster realize transformative ideas for the enterprise—and deliver them with greater impact.
Posted: 19 Sep 2016 | Premiered: 31 Dec 2015

Hewlett-Packard Enterprise

Better, Faster, Shorter: Engaging Customers and Resolving Issues With New Contact Center Tools
sponsored by Verizon
WEBCAST: Hear from Alla Reznik and Jessica Smith from Verizon about the importance of the customer experience and how your organization can make the move from contact centers to experience centers while capturing the voice of the customers.
Posted: 22 Mar 2018 | Premiered: Oct 10, 2016

Verizon

Watson in TSS
sponsored by IBM
VIDEO: This webcast offers information about a solution that harnesses cognitive computing to assist with customer support. It diagnoses service requests to identify the best resolution almost instantaneously. Access this webcast now to see some of the client benefits this system has to offer.
Posted: 15 Dec 2016 | Premiered: 01 Nov 2016

IBM

Consistent Cloud DevOps
sponsored by Stratoscale
VIDEO: Web server environments are important to providing your users with an experience that will encourage repeat business and a positive view of your brand. Learn how to unify on-prem and public environments with AWS-compatible APIs in addition to DevOps tools.
Posted: 17 Jan 2018 | Premiered: 21 Nov 2017

Stratoscale

High Velocity Web Services with an On-Prem CI/CD Pipeline
sponsored by Stratoscale
VIDEO: Enterprises are increasingly adopting cloud computing as a foundational component of their strategy to deliver business value for internal stakeholders. Learn how to bring private cloud, containers, and an end-to-end deployment pipeline to get web applications to your end users.
Posted: 17 Jan 2018 | Premiered: 01 Jan 2018

Stratoscale

How to Leverage AI to Improve Your Customer Service
sponsored by Zendesk
WEBCAST: In this webcast, see how companies can integrate artificial intelligence into customer support to anticipate new strategies to reclaim customers.
Posted: 26 Dec 2017 | Premiered: Dec 26, 2017

Zendesk

Podcast: How to Leverage AI to Improve Your Customer Service
sponsored by Zendesk
PODCAST: In this webcast, discover how artificial intelligence is customizing automated interactions to customer groups or even specific customers and can sense a customer's tone and mood.
Posted: 22 Dec 2017 | Premiered: Dec 6, 2017

Zendesk

The Role of Storage and VDI in Healthcare
sponsored by Pure Storage
WEBCAST: Tune in to this webcast now to learn how to overcome the challenges of implementing desktop virtualization in your healthcare organization, providing your clinicians with faster, more secure access to stored patient information.
Posted: 25 Jun 2015 | Premiered: Jun 25, 2015

Pure Storage

New Roles and Opportunities for Payers
sponsored by HealthEdge
VIDEO: Learn about the opportunities that payers have with better technology and information systems, and how to bend the cost curve of healthcare while building a loyal relationship with patients along the way.
Posted: 08 Nov 2017 | Premiered: 02 Nov 2017

HealthEdge

Automating the Business of Science with Applications
sponsored by ServiceNow
VIDEO: A national science and engineering research lab provides support and services to over 12,000 users with diverse regional, functional, and divisional requirements. This called for a renovation in how they handled their IT service management. Find out how the lab benefitted from this service overhaul.
Posted: 25 Jan 2018 | Premiered: 19 Jan 2018

ServiceNow

The Importance of Collaboration Within Organizations
sponsored by BT
WEBCAST: Discover how your organization can utilize collaboration tools to determine a common ground for more efficient collaboration in the digital space.
Posted: 08 Jan 2018 | Premiered: Jan 8, 2018

BT

Make Your IT Organization More Strategic and Valuable with iPaaS
sponsored by Scribe Software Corporation
WEBCAST: Find out how to simplify and accelerate data integration and support bimodal IT with a centralized, hub-and-spoke style integration PaaS (iPaaS).
Posted: 26 Jan 2018 | Premiered: Apr 13, 2017

Scribe Software Corporation

How to Improve E-Commerce with Scribe's iPaaS
sponsored by Scribe Software Corporation
WEBCAST: Find out how to seamlessly integrate an e-commerce platform like Magento with key systems like fulfillment, ERP, manufacturing, and CRM while having a positive impact on your customers.
Posted: 23 Jan 2018 | Premiered: Dec 14, 2017

Scribe Software Corporation

Selecting the Best iPaaS for Dynamic Cloud Integration
sponsored by Scribe Software Corporation
WEBCAST: In this Forrester Research webcast, find out how to build an integration strategy that includes multiple integration scenarios to account for different business cases and contingencies across digital channels like cloud, mobile, and IoT.
Posted: 29 Jan 2018 | Premiered: Sep 30, 2016

Scribe Software Corporation

How Teachers Mutual Bank Used Dell Boomi
sponsored by Dell Boomi
VIDEO: Learn why Teachers Mutual Bank chose to partner with Dell EMC as their business has been affected by the rise of digital in the marketing and productivity space.
Posted: 12 Apr 2018 | Premiered: 31 Oct 2017

Dell Boomi

Optimize Retail Workflows with Advanced Barcode Scanning
sponsored by Scandit
WEBCAST: Watch this short video to discover barcode scanning technology that optimizes retail workflows including inventory management, self checkout, order entry, shipping and receiving and more.
Posted: 01 Mar 2018 | Premiered: Mar 1, 2018

Scandit

Re-designing the Employee Service Experience for Today's Workforce
sponsored by ServiceNow
WEBCAST: In this webcast, hear how Blue Cross Blue Shield of Minnesota turned to ServiceNow, which worked with SAP for shared services, and in just a few months rolled out new systems that provided customer-centric and personalized HR services and improved employee self-service.
Posted: 24 Jan 2018 | Premiered: Jan 19, 2018

ServiceNow

Flash Storage: A Health IT Panel
sponsored by Pure Storage
WEBCAST: Epic is encouraging all customers to move to all-flash storage by 2020. Even if Epic is not your EHR provider, your vendor may follow suit. In this panel discussion, health IT pros discuss the results they have seen from using flash to run their EHR environments.
Posted: 09 May 2016 | Premiered: May 9, 2016

Pure Storage

The Business of IT Transformation
sponsored by Rackspace
WEBCAST: Tune into this webcast to hear from the CIO and Digital CTO at Rackspace, who in detail dissect the term "digital transformation" and highlight the challenges driving businesses like yours to the cloud. They also run down an actionable cloud implementation checklist, for you to use as guidance.
Posted: 13 Oct 2017 | Premiered: Mar 29, 2017

Rackspace

Protecting the Customer Experience by Controlling Telecom Fraud
sponsored by Flowroute
WEBCAST: In this webcast, gain valuable insights into the fundamentals of VoIP fraud, how to identify fraud activities and the best practices for preventing hacked equipment and settings.
Posted: 06 Apr 2018 | Premiered: Apr 6, 2018

Flowroute

How Software is Driving Telecom Services
sponsored by Flowroute
WEBCAST: This webcast aims to provide insight into how software-centric carries can help telecommunications providers build a future-proof strategy that leverages the scalability and network reliability you need to meet customer expectations.
Posted: 07 Apr 2018 | Premiered: Apr 6, 2018

Flowroute

Modernizing Legacy Applications Saves Bottom Lines
sponsored by ServiceNow
VIDEO: Since their legacy Lotus Notes environment was going to shutdown, which included over 200 custom apps, one company took a group of workers that had been developing ITIL and service management modules for years and transitioned them into a team that builds custom apps. Find out the benefits they realized from this process.
Posted: 26 Jan 2018 | Premiered: 19 Jan 2018

ServiceNow

The Business Case for HR Shared Services
sponsored by ServiceNow
WEBCAST: In this webcast with Jeffrey Gore, the director of HR product management at ServiceNow, explore how self-service and mobile apps are changing HR services and resulting in increased HR efficiency.
Posted: 19 Jan 2018 | Premiered: Jan 19, 2018

ServiceNow
 

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