All resources sponsored by:

Avaya Inc.

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Unified Communication for Dummies
sponsored by Avaya Inc.
BOOK:Find here the real-world examples of how unified communications is being used now to solve critical business challenges and the tips you can use to meet your business needs in the modern, mobile work environment.
Posted: 21 Nov 2008 | Published: 21 Nov 2008
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Avaya Unified Communications Can Reduce Cell Phone Expenses
sponsored by Avaya Inc.
WHITE PAPER:By converging real-time, near-real-time, and non-real-time business communication applications, Avaya Intelligent Communications can dramatically reduce cell phone expenses, taking Unified Communications to the next level.
Posted: 01 Jul 2008 | Published: 01 Jun 2008
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How Should an Enterprise Move towards Unified Communications?
sponsored by Avaya Inc.
WHITE PAPER:Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down.
Posted: 01 Jul 2008 | Published: 01 Jun 2008
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Beyond VoIP: Enterprise Perspectives on Migrating to Multi-modal Communications and Wireless Mobility
sponsored by Avaya Inc.
WHITE PAPER:As per this report the industry providers are already delivering the new piece parts for such convergence, although new standards are still evolving to enable maximum interoperability across converged telecommunication infrastructures.
Posted: 20 Jun 2008 | Published: 01 Oct 2004
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Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line
sponsored by Avaya Inc.
WHITE PAPER:This white paper provides the three best practices for today's profitable contact centers.
Posted: 20 Jun 2008 | Published: 01 Feb 2005
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Securing Business Communications Applications in Converged Networks - Best Practices
sponsored by Avaya Inc.
WHITE PAPER:Converged networks require converged security that expands traditional data security practices to protect the privacy of all network information, including IP telephony traffic.
Posted: 10 Jun 2008 | Published: 01 Jul 2005
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Preparing the Enterprise for a Pandemic
sponsored by Avaya Inc.
WHITE PAPER:This article suggests that enterprises need to look externally as much as internally to understand the impact a pandemic might have, and to prepare an appropriate response.
Posted: 09 Jun 2008 | Published: 01 Sep 2006
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Implementing a Telecommuting Program
sponsored by Avaya Inc.
WHITE PAPER:This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
Posted: 02 Jun 2008 | Published: 01 Jan 2008
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Best Practices for Home Agents
sponsored by Avaya Inc.
WHITE PAPER:Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.
Posted: 02 Jun 2008 | Published: 01 Feb 2008
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Contact Center Costs: The Case for Telecommuting Agents
sponsored by Avaya Inc.
WHITE PAPER:This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center.
Posted: 16 Apr 2008 | Published: 01 Apr 2008
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Quantifying the Value of Remote Maintenance
sponsored by Avaya Inc.
WHITE PAPER:A common misconception about maintenance service is that problems need to be fixed after they occur. While this approach may be true for traditional hardware maintenance, a rapidly evolving concept has taken the industry by storm: preventive maintenance.
Posted: 06 Feb 2007 | Published: 01 Jan 2006
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