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Computer Weekly - 25 May 2021: Making data an asset, not a threat sponsored by ComputerWeekly.com EZINE: In this week's Computer Weekly, we examine the latest developments in the UK government's National Data Strategy and what it means for the economy. Our latest buyer's guide explains the emerging technologies around computational storage. And we look at the advances in customer experience management during the pandemic. Read the issue now. Posted: 24 May 2021 \| Published: 25 May 2021 TOPICS: Cloud Archive \| Cloud Computing \| Cloud Storage \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Data Collection \| Data Governance \| Data Management \| Data Security \| IT Workforce \| Memory \| Public Cloud \| Storage Architectures \| Storage Devices \| Storage Efficiency \| Storage Hardware

Remote Agent Playbook sponsored by RingCentral EBOOK: Access this e-book to learn what changes with remote support teams, what strategies you can implement now, and how to manage your teams across locations to service customers. Posted: 31 Jul 2020 \| Published: 31 Jul 2020 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| Contact Management \| Contact Management Software \| Customer Interaction Services \| Customer Loyalty \| Customer Profiles \| Customer Service \| Customer Service Best Practices \| Customer Support Software

Computer Weekly – 5 October 2021: The most influential women in UK technology sponsored by ComputerWeekly.com EZINE: In this week's Computer Weekly, we reveal the 50 women chosen as the most influential in UK technology for 2021, and talk to the 10th winner of our annual list – Poppy Gustafsson, CEO of Darktrace. Also, our latest buyer's guide looks at digital customer experience technologies. Read the issue now. Posted: 01 Oct 2021 \| Published: 05 Oct 2021 TOPICS: Artificial Intelligence \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Data Analytics \| Data Center Design \| Data Center Infrastructure Efficiency \| Green Data Center \| IT Industry \| IT Management \| IT Workforce

Best Practices in Customer Experience Management sponsored by SearchCRM EGUIDE: This e-guide from the experts at SearchCRM.com explores the role of social media in customer experience management (CEM), and offers tips, tricks and best practices for driving CEM success. Posted: 19 Nov 2013 \| Published: 19 Nov 2013 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Social Computing \| Social Networking

BPS Edge: CEM The New Style of Customer Engagement Management sponsored by Hewlett Packard Enterprise WHITE PAPER: Find out about the most recent customer engagement management innovations. Posted: 03 Jul 2014 \| Published: 31 Mar 2014 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Data Analytics \| Mobile CRM \| Mobile Device Management \| Social Computing

Buyer's Guide: Customer Experience Management sponsored by ComputerWeekly.com EBOOK: In this 13-page buyer's guide, ComputerWeekly looks at the challenge facing organizations in delivering an online experience to customers that goes far beyond just a website. Additionally, explore critical actions CIOs should undertake to improve customer experience. Posted: 09 Jun 2015 \| Published: 09 Jun 2015 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Retail Channels

Cisco Collaboration Endpoints sponsored by Global Knowledge WHITE PAPER: This white paper provides you with product specifications and capabilities for Cisco's phone, desktop, and large screen immersive videoconferencing options. Posted: 21 Oct 2015 \| Published: 21 Oct 2015 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Video Chat Software \| Video Telephones \| Videoconferences

Create a Great CX Strategy in 6 Steps sponsored by FourNet EGUIDE: How can your organization create a compelling customer experience (CX) strategy? Inside discover what constitutes a successful CX, and explore the 6 steps your organization should take to build a successful CX and confer a competitive advantage. Posted: 12 Sep 2019 \| Published: 10 Sep 2019 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Hosting \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Personalization

3 Reasons Why CEM Is the Place to Innovate sponsored by OpenText WEBCAST: The following webcast intends to clarify the current state of customer experience management and how companies can start powerful initiatives of their own. Tune in now to find out how CMOs and CIOs need to work together to make CEM take flight, what needs to be addressed, and much more. Posted: 19 May 2014 \| Premiered: May 19, 2014 TOPICS: CRM \| CRM Best Practices \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction

UC&C Technology Adoption Leads to Increased Business Value sponsored by Cisco WHITE PAPER: This Technology Adoption Profile synthesizes the latest research on the adoption of modern unified communications and collaboration technologies and the value that it provides to companies. Posted: 02 Apr 2014 \| Published: 31 Jul 2013 TOPICS: Business Intelligence \| Collaboration \| Collaborative Applications Software \| Communications Systems \| Customer Interaction Services \| Customer Satisfaction \| Enterprise \| IT Departments \| IT Spending \| Productivity \| Project Management \| Unified Messaging \| Unified Messaging Systems \| Video Chat Software \| Videoconferences \| Videoconferencing Services \| Videoconferencing Software \| Videoconferencing Systems \| VoIP

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