The Inner Circle Guide to Omnichannel
sponsored by Serenova
ANALYST REPORT:
In this report, uncover a detailed and definitive view of the reality of implementing and using customer contact center technologies, as well as a checklist of key elements to achieving your omnichannel strategy.
Posted: 23 Oct 2018 | Published: 23 Oct 2018
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Why Omnichannel Customer Support is No Fairytale
sponsored by Zendesk
WHITE PAPER:
Omnichannel is how you can meet your customers where they are, wherever they are. In this white paper, explore 5 common misconceptions about omnichannel support, and find out why it's a must-have.
Posted: 25 Oct 2018 | Published: 25 Oct 2018
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Services Packages for Customer Service Management (CSM)
sponsored by ServiceNow
WHITE PAPER:
Inside, learn about customer service management services, and how they can address challenges through an effortless customer experience while proactively resolving issues.
Posted: 19 Oct 2018 | Published: 19 Oct 2018
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Fusion for Digital Commerce: Increase Revenue Per Visit with Omnichannel Search and Recommendations
sponsored by Lucidworks
RESOURCE:
In this data sheet, find out how adding self-learning personalization and automatic A/B testing to your website can improve user experience so your customer gets the best possible results every time.
Posted: 26 Jul 2018 | Published: 26 Jul 2018
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Transforming Customer Support with Artificial Intelligence Capabilities
sponsored by Zendesk
RESOURCE CENTER:
Download this e-guide to learn about the evolving role of AI in CRM and how chatbots can help enterprises transform their customer service functions. You'll also uncover how AI technologies use customer data to provide valuable insights into emotions, buying behaviors, identities and more to help you take action.
Posted: 07 Dec 2018 | Published: 07 Dec 2018
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Enrich Client Relationships at Scale with Intelligent Sales Advisor
sponsored by Microsoft
CASE STUDY:
In this case study, explore an example of how personalized engagement, powered by cutting-edge technology, helped to rebuild customer trust, loyalty, and satisfaction. Learn how you can deliver differentiated experiences with AI and relationship-based selling to better engage customers with personalized interactions.
Posted: 16 Oct 2018 | Published: 16 Oct 2018
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Critical Capabilities for the CRM Customer Engagement Center
sponsored by Zendesk
ANALYST REPORT:
Learn more about the market research and guidelines needed to help application leaders understand and select suitable customer service software, with 4 use cases and 8 critical capabilities to consider.
Posted: 23 Mar 2018 | Published: 19 Dec 2017
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Your Communications System is Determining Your Future
sponsored by 8x8, Inc.
VIDEO:
In this webinar, hear from tech visionary Geoffrey Moore and 8x8 CEO Vik Verma, as they discuss why you will never meet your customer experience goals unless you fix your employee experience capabilities. Find out how you can empower employees to innovate, respond and serve customers with actionable insights.
Posted: 02 Nov 2018 | Premiered: 29 Oct 2018
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Connecting Digital and Physical Experiences for the Online Shopper
sponsored by Oracle Cloud
WEBCAST:
In this webcast, learn about the Trunk Club experience for customers, and how the Customer First Experience and Customer Engagement teams create fun and convenient ways for customers to interact with stylists.
Posted: 02 Jul 2018 | Premiered: Jun 29, 2018
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Your Roadmap to Intelligent Assisted Support
sponsored by Coveo
WHITE PAPER:
This e-book highlights the foundation to delivering more effortless and efficient support experiences that leverage your company's collective knowledge. You can explore a practical guide for customer support, knowledge management and customer experience leaders to create a roadmap toward intelligence assisted support.
Posted: 09 Oct 2018 | Published: 09 Oct 2018
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