The Role of Leadership in the Return to Work
sponsored by RingCentral
EBOOK:
With turbulent social and political unrest, an economy under pressure, and a persisting pandemic, strong leadership is needed at every level of the organization regardless of role or company status. Access this eBook to learn 9 principles that you can apply in your own organization to become a more effective leader.
Posted: 17 Dec 2020 | Published: 17 Dec 2020
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Digital ecosystem business models are consolidating – move quickly!
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE:
This analysis from MIT's Centre for Information Systems Research explains why businesses need to move quickly to take advantage of digital technology.
Posted: 26 May 2017 | Published: 26 May 2017
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Complexity Solved through Digital Experiences
sponsored by HCL Technologies Limited India
WHITE PAPER:
The “new normal” has lit a fuse with clients, members, patients, customers and employers who are demanding digital solutions to meet their complex set of needs. This makes choosing the right digital experience platform a major decision. But are you asking the right questions when deciding?
Posted: 16 Mar 2021 | Published: 16 Mar 2021
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Stephens & George Re-Aligns Its DR Strategy With Arcserve To Safeguard Customer Satisfaction
sponsored by arcserve
CASE STUDY:
Checkout this case study to learn the results of implementing Arcserve to fortify your backup and DR like reduced backup time, optimized disaster recovery, and protection for critical operations.
Posted: 08 Dec 2020 | Published: 08 Dec 2020
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Predictive Analytics: Driving the Right Customer Interactions at the Right Time
sponsored by IBM
WHITE PAPER:
This white paper explores how predictive analytics can drive customer intimacy by facilitating effective one-on-one interactions.
Posted: 20 Feb 2015 | Published: 31 May 2010
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Engaging Customers: New Lessons Around Customer Behavior
sponsored by IBM
EGUIDE:
This expert e-guide lays out five CEM lessons learned from AMC's hit TV show Breaking Bad that can help you cook up better customer experiences. Also inside, find a case study that describes the success that doughnut store Krispy Kreme found with the right mobile engagement strategy.
Posted: 24 Mar 2014 | Published: 24 Mar 2014
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Measuring, Monitoring, and Improving Customer Experience
sponsored by IBM
EGUIDE:
In this SearchCRM.com expert e-guide, find insights from leading organizations and industry authorities to help you address the challenges of monitoring and measuring your CEM strategy. Also inside, find 10 steps for improving your customer experiences.
Posted: 24 Mar 2014 | Published: 24 Mar 2014
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Making the First Mile™ of Business Smarter
sponsored by Kofax, Inc.
EBOOK:
This guide reveals how organizations can be better prepared to get customer interactions right from the start in order to drive success, increase revenue and improve profitability. It also discusses a suite of applications that can provide an essential link between systems of engagement and systems of record.
Posted: 01 Apr 2014 | Published: 01 Apr 2014
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Best Practices in Customer Experience Management
sponsored by IBM
EGUIDE:
In this e-guide from the experts at SearchCRM.com, find out why social media has become a powerful tool for customer experience management (CEM), and discover what you can do to drive social media success.
Posted: 24 Mar 2014 | Published: 24 Mar 2014
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The Customer Engagement Benefits of CRM Tools
sponsored by Microsoft
EGUIDE:
In this expert e-guide, explore how Starbucks and Wal-Mart decided to shake up their customer engagement strategies, and the results of doing so. Then, uncover how CRM tools can improve much more than just customer engagement.
Posted: 17 Oct 2017 | Published: 16 Oct 2017
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