Contact Centre Services

WHITE PAPER: When it comes to disaster planning in contact centers, the focus is often placed on recovery instead of business continuity—but both are equally important. Download this white paper to learn how you can minimize impact from disasters and emergencies through a proactive strategy.

Posted: 13 Apr 2020 | Published: 13 Apr 2020

RESOURCE: When it comes to contact center solution, it's very important to understand the difference between a hosted solution and a cloud-native solution. Download this brief one-page Frost & Sullivan report to better understand the differences between hosted and cloud-native capabilities.

Posted: 16 Nov 2018 | Published: 16 Nov 2018

WHITE PAPER: In this white paper, [24]7.ai tackles some of the most pervasive and costly problems inherent in contact center operations and shows you how solving one problem has a positive cascading improvement effect on all others.

Posted: 17 Sep 2020 | Published: 17 Sep 2020

WHITE PAPER: Download this contact center work-from-home checklist to explore 10 tips that can help ensure your organization is all packed and prepared for their remote work journey.

Posted: 11 May 2020 | Published: 11 May 2020

WHITE PAPER: Read this eBook to learn about the benefits of moving from a legacy contact center, like Avaya, to a cloud-native platform, and how doing so can help you provide the best possible CX.

Posted: 16 Jun 2020 | Published: 16 Jun 2020

WHITE PAPER: Download this white paper to learn about using RPA in the contact center, with insights on challenges, benefits and how to implement an end-to-end automation platform.

Posted: 01 Jul 2020 | Published: 01 Jul 2020

WHITE PAPER: The contact center market is one that is in flux thanks to high demand for cloud contact centers in enterprises both large and small. In addition, AI powered contact centers and omnichannel models are becoming significantly more popular. Access this Aragon Research report to evaluate the performance of 15 major provides in this market for yourself.

Posted: 18 Sep 2020 | Published: 18 Sep 2020

EGUIDE: Explore the considerations of cataloging your organization's business requirements for call center technology purchasing decisions, and why automation is critical for customer interactions.

Posted: 14 May 2018 | Published: 14 May 2018

WHITE PAPER: Delivering exceptional customer service today means having a flexible and reliable contact center, as well as all the tools your agents need to be successful. Many companies are looking to cloud contact center platforms to meet these requirements, but what should you look for in a cloud solution?

Posted: 04 Mar 2014 | Published: 31 Jan 2014

ANALYST REPORT: Access this report from Aberdeen Group to examine some of the top business drivers for cloud-based contact centers. You'll also explore the benefits that the cloud offers contact centers, and how it improves customer experience over traditional call center deployments.

Posted: 30 Sep 2013 | Published: 31 Jan 2013