Business of Information Technology  >   Business Management  >  

Client Relationship Management

RSS Feed   
DEFINITION: In the channel, a corporate account manager (CAM) is responsible for maintaining the relationship between the clients of a value-added reseller (VAR) and the VAR. In this role, a CAM may be responsible for an entire portfolio of client relationships in multiple locations. Corporate account managers serve as the primary contact for the client, which emphasizes the need for both excellent customer skills  … 

Client Relationship Management definition sponsored by SearchITChannel.com, powered by WhatIs.com an online computer dictionary
Client Relationship Management Reports
 
Computer Weekly – 19 March 2019: How IT leaders should work with marketing
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, experts advise on how IT and marketing chiefs can work together to deliver a high-quality customer experience. We examine how supercomputers are transforming science by processing large-scale data analytics. And we look at a key ethical aspect of AI – how to explain the decisions an AI makes. Read the issue now.
Posted: 15 Mar 2019 | Published: 15 Mar 2019

ComputerWeekly.com

Better Contact Center Reporting: Two Routes to Improving Analytics to Drive Key Business Objectives
sponsored by ShoreGroup
RESOURCE: As the contact center landscape changes, so too must the reporting and analytics solutions that drive decision-making and performance management. In this industry brief, discover the two routes available for contact centers looking to innovate their analysis and reporting capabilities, and decide which path is best for your business.
Posted: 07 Mar 2019 | Published: 31 Dec 2018

ShoreGroup

The Business Guide to Choosing an Email Delivery Service
sponsored by SparkPost
WHITE PAPER: Whether you use email for traditional email marketing or for real-time, transactional notifications, your answers to the questions in this guide can help you understand what's at stake—and how to find the right email service to your business' needs. Read for the 8 questions.
Posted: 21 Feb 2019 | Published: 21 Feb 2019

SparkPost

Fighting CNP Fraud in Online Electronics Sales
sponsored by Riskified
WHITE PAPER: With the information provided in this report, discover why addressing fraud is key to scaling operations, expanding internationally, improving CX, and competing against industry giants in the online marketing world.
Posted: 15 Mar 2019 | Published: 15 Mar 2019

Riskified

Artificial Intelligence & Intelligent Technologies: 3 Strategies for Driving Customer Service Innovation
sponsored by ServiceNow
WHITE PAPER: In this white paper, discover how intelligent technologies and AI are transforming the world of customer service, and explore 3 strategic uses of intelligent technologies proven to drive customer service innovation.
Posted: 14 Mar 2019 | Published: 31 Dec 2018

ServiceNow

State of Sales: Insights and Trends from over 2,900 Sales Professionals Worldwide
sponsored by Salesforce
RESEARCH CONTENT: Technology is pushing customer expectations to all-time highs, and sales organizations into uncharted territory. With this research report, discover how 2,900+ sales professionals and leaders are coping with changes to their industry, and learn how AI and data-driven insights are helping sales teams meet customer expectations around the globe.
Posted: 12 Mar 2019 | Published: 12 Mar 2019

Salesforce

Innovative User Experience for Improving e-commerce Conversion Rates
sponsored by Algolia
WHITE PAPER: Poor search experiences can be costly. Forrester states, 43% of site visitors go immediately to search boxes. Then, if they can't find what they're looking for, they'll go to a competitors site. Read this white paper for more information.
Posted: 18 Mar 2019 | Published: 31 Dec 2018

TOPICS:  CRM
Algolia

inQuba Delivers Context for Enhanced Customer Experience
sponsored by TIBCO
CASE STUDY: In this case study, learn how inQuba America was able to use TIBCO to successfully exchange data with clients' core operational and financial systems, get an in-depth view of how customers interact with their business, and more.
Posted: 04 Feb 2019 | Published: 31 Dec 2016

TIBCO

Headless Commerce: The Unseen Strategy Retailers Use to Win E-Commerce Market Share
sponsored by BigCommerce
WHITE PAPER: Headless commerce has changed the life of digital brands, but shifting from a b2b wholesale model isn't easy. In this white paper, discover how a headless commerce model is helping retailers keep up with the changing e-commerce landscape, and learn why companies like Amazon and Netflix have already made the switch.
Posted: 15 Jan 2019 | Published: 04 Dec 2018

BigCommerce

How B2B SaaS Companies Are Using Email to Engage with Their Customers
sponsored by SparkPost
WHITE PAPER: You don't have to work so hard to activate, engage and retain customers through email. Download this report to explore how 124 e-commerce and software executives are using application and product-generated emails to reach their customers, and explore how SparkPost's email delivery platform can help.
Posted: 22 Feb 2019 | Published: 31 Dec 2018

SparkPost
 

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2019, TechTarget | Read our Privacy Statement