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Client Relationship Management

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DEFINITION: In the channel, a corporate account manager (CAM) is responsible for maintaining the relationship between the clients of a value-added reseller (VAR) and the VAR. In this role, a CAM may be responsible for an entire portfolio of client relationships in multiple locations. Corporate account managers serve as the primary contact for the client, which emphasizes the need for both excellent customer skills  … 

Client Relationship Management definition sponsored by SearchITChannel.com, powered by WhatIs.com an online computer dictionary
Client Relationship Management Reports
 
AI And Customer Experience Keeping It “Intelligent” Without The “Artificial”
sponsored by ServiceNow
WHITE PAPER: Explore this ServiceNow white paper to learn how AI-assisted customer service is delivering real, tangible benefits, ranging from 40% reduced average handle time to employee cost reductions of up to $5 million.
Posted: 09 Apr 2021 | Published: 09 Apr 2021

ServiceNow

Video: Customer Centric Transformation
sponsored by Alchemer
WEBCAST: To architect a truly customer-centric transformation, you need to collect and analyze customer feedback to better understand where improvements can be made. Watch this brief video to learn about Alchemer, and how it can help make that process easier—so you can focus on creating the optimal CX.
Posted: 08 Feb 2021 | Premiered: Feb 8, 2021

Alchemer

Are your Communications Slowing you Down?
sponsored by Avaya
RESOURCE: 69% of employees waste up to 60 minutes per day navigating between apps. With an overload of apps in today’s businesses, employees are becoming disengaged due to poor user experience, and this disengagement trickles down to your customers. View this infographic for more on why your communications may be slowing you down.
Posted: 31 Jul 2020 | Published: 30 Jun 2020

Avaya

Content Strategy and Operations: Planning Assumptions 2021
sponsored by TechTarget
ANALYST BRIEF: To be effective in 2021 and prepare for the future, Forrester says that B2B marketing organizations must increase the efficiency and adaptability of their content engines. Explore the four planning assumptions that B2B marketing organizations should integrate into their content strategy in this research brief.
Posted: 03 Mar 2021 | Published: 03 Mar 2021

TOPICS:  CRM
TechTarget

A Computer Weekly e-Guide to CRM
sponsored by ComputerWeekly.com
EGUIDE: We take a look at the fundamental do's and don'ts of Customer Relationship Management. Including examples of how companies are utilizing it to their advantage and how to avoid making mistakes in the world of building bridges with your customers.
Posted: 10 Dec 2020 | Published: 10 Dec 2020

ComputerWeekly.com

Computer Weekly – 15 December 2020: How security will be different after Covid-19
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, the world of cyber security will probably never return to its pre-pandemic state – we look ahead. The combination of remote working and streaming video is putting extra strain on networks. And we look at how digital transformation is changing the way contact centres are run. Read the issue now.
Posted: 14 Dec 2020 | Published: 15 Dec 2020

ComputerWeekly.com

Fourth Edition Small & Medium Business Trends Report
sponsored by Salesforce
EBOOK: For the fourth edition of the “Small and Medium Business Trends Report,” Salesforce analyzed the responses of more than 2,300 small and medium business (SMB) owners and leaders around the world to determine how the pandemic has affected their operations. Download this 51-page eBook to review the results.
Posted: 03 Feb 2021 | Published: 03 Feb 2021

Salesforce

Compare the Capabilities of Legacy MDM Vs. Connected Customer 360
sponsored by Reltio
DATA SHEET: Having a 360-degree view of your customers is crucial to delivering the personalized, consistent experiences they expect. But if you’re using a legacy MDM, doing that can feel impossible. Learn how using a cloud-native data management platform can make it easier to create the experiences your customers want in this technology brief.
Posted: 18 Dec 2020 | Published: 18 Dec 2020

Reltio

Can Chatbots Really Deliver A Better Citizen Experience?
sponsored by Avaya
RESOURCE: As states look to improve their citizens’ digital experiences, they’re faced with budgetary constraints and increasingly high customer expectations. Read this Avaya post to learn how AI-enabled chatbots, on top of other AI powered tools, can save hundreds of thousands of employee hours while helping to ease and accelerate the citizen experience.
Posted: 02 Apr 2021 | Published: 26 Oct 2020

Avaya

Expert Insights: Using Chatbots in Customer Service
sponsored by TechTarget
RESOURCE: Developing an effective chatbot strategy is a complex process that requires some careful planning. In this e-guide, our experts walk you through what you need to know to succeed with chatbots – including best practices for creating chatbot scripts, evaluation metrics to measure performance, and more.
Posted: 01 Apr 2021 | Published: 02 Apr 2021

TOPICS:  CRM
TechTarget
 

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