Client Relationship Management White Papers

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Client Relationship Management
DEFINITION: In the channel, a corporate account manager (CAM) is responsible for maintaining the relationship between the clients of a value-added reseller (VAR) and the VAR. In this role, a CAM may be responsible for an entire portfolio of client relationships in multiple locations. Corporate account managers serve as the primary contact for the client, which emphasizes the need for both excellent customer skills … Client Relationship Management definition sponsored by SearchITChannel.com, powered by WhatIs.com an online computer dictionary
Client Relationship Management White Papers (View All Report Types)

Providing Great Customer Service Through Social Media sponsored by Zendesk WHITE PAPER: One of the first challenges to providing great customer service is where to focus your time and resources. Providing great customer service through social media can be a way to get around this hurdle. Learn how you can get started with developing a social customer service strategy of your own. Posted: 25 Oct 2017 \| Published: 25 Oct 2017 TOPICS: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Social Networking

Leveraging Digital Communications Platforms to Reach the Modern Consumer sponsored by Mitel WHITE PAPER: Today's customers demand flexibility from their digital interactions. Discover how you can provide seamless, satisfying digital experiences to your customers through email, text, web chat, and social media in this white paper now. Posted: 04 May 2016 \| Published: 04 May 2016 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Mobile CRM \| Social Computing \| Social Networking \| Unified Messaging \| Web 2.0

The Role of Human Talent in a Digital-First World sponsored by Convergys WHITE PAPER: As more and more of customers' simple needs are being addressed with digital self-service, human support interactions are becoming centered on more complex tasks. In this white paper, take a look at 7 high priority actions for making digital technologies and human talent work in harmony. Posted: 20 Aug 2018 \| Published: 20 Aug 2018 TOPICS: Artificial Intelligence \| Call Centers \| Contact Center Management \| Contact Center Workforce Management \| Contact Centers \| CRM \| Customer Interaction Services \| Customer Self-Service

Digital Intelligence: The Heart of Driving Your Customer Experience sponsored by SAS WHITE PAPER: Big data isn't just a trend; it's a core element to digital transformation and the development of a powerful customer experience. In this white paper, discover the benefits of data in improving customer experience. Posted: 16 Aug 2018 \| Published: 31 Oct 2017 TOPICS: Artificial Intelligence \| CRM \| Data Analytics \| Data Management

Multichannel Marketing Attribution sponsored by DataRobot Singapore Pte Ltd WHITE PAPER: Explore how automated machine learning can help your business better understand complex human behaviors and get a more detailed view of why your customers made their purchases. Posted: 01 Mar 2018 \| Published: 31 Dec 2017 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| Data Analytics

10 Best Practices For Integrating Your Customer Data sponsored by Scribe Software Corporation WHITE PAPER: Learn 10 best practices to integrate your customer data so that sales, marketing and financial teams can better position your company for customer retention. Posted: 19 Jan 2018 \| Published: 19 Jan 2018 TOPICS: CRM \| CRM Analytics \| Data Analytics \| Data Integration

Top 10 Ways to Boost Mobile App Engagement Using Messaging sponsored by Magnet WHITE PAPER: This white paper details the top 10 ways to boost mobile app engagement using messaging strategies. Discover the messaging features that can win customer loyalty. Posted: 28 Dec 2015 \| Published: 28 Dec 2015 TOPICS: Application Development \| CRM \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Messaging Software \| Mobile CRM

Case Study: Streamlining Customer Service in Dental Care sponsored by Avaya TSG WHITE PAPER: This case study examines the strategies one chain of dental practices adopted to streamline its patient service processes, including automated call redirection, reduced call center staff and phone lines, and more. Posted: 14 Jul 2016 \| Published: 14 Jul 2016 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| CRM \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

How to Provide Efficient & Exceptional Service sponsored by ConnectWise WHITE PAPER: In this white paper, learn 8 best practices that can empower your team to deliver exceptional services to your customers, including: treat everything as a ticket, automate service workflows, leverage remote monitoring, and 5 more. Posted: 20 Jan 2016 \| Published: 20 Jan 2016 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| CRM \| Customer Data Management \| Customer Data Management Software \| Customer Retention \| Customer Satisfaction \| Customer Service \| Sales

Customer Engagement: From Interactions to Relationships sponsored by Avaya WHITE PAPER: Improving customer experiences has replaced operational efficiency gains as the top objective in customer care executives' agendas. This Aberdeen report details how "best-in-class" firms are achieving greater customer retention and annual growth as a result. Discover more in the report now. Posted: 20 Jun 2016 \| Published: 31 Mar 2015 TOPICS: CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Data Analytics \| Data Management

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