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Client Relationship Management

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DEFINITION: In the channel, a corporate account manager (CAM) is responsible for maintaining the relationship between the clients of a value-added reseller (VAR) and the VAR. In this role, a CAM may be responsible for an entire portfolio of client relationships in multiple locations. Corporate account managers serve as the primary contact for the client, which emphasizes the need for both excellent customer skills  … 

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Client Relationship Management White Papers (View All Report Types)
 
Artificial Intelligence & Intelligent Technologies
sponsored by ServiceNow
WHITE PAPER: According to ServiceNow, 89% of CIOs use or plan to use machine learning, and it's a key strategy for many in delivering personalized customer experiences. Read this white paper for more information on how to create more innovative customer service experiences within your organization.
Posted: 16 Oct 2018 | Published: 16 Oct 2018

ServiceNow

Comparing B2B Purchase Intent Vendors
sponsored by TechTarget
WHITE PAPER: Purchase Intent Data is the hot topic of conversation in the B2B tech space today. In this white paper, we will discuss the difference of Internal vs. External Intent and how to apply intent in practice. Read on for more information.
Posted: 20 Nov 2018 | Published: 20 Nov 2018

TechTarget

Solving Modern Retail Challenges in the Cloud
sponsored by West IP Communications
WHITE PAPER: Download this white paper to explore the business benefits of using a UC platform through 6 real-world case studies, and learn about a UCaaS platform that enables you to link colleagues, employees and suppliers anywhere, through IM, voice, contact center and more.
Posted: 11 Dec 2018 | Published: 11 Dec 2018

West IP Communications

Slow Data Kills Business: Improve Customer Experience with the Right Data Management System
sponsored by InterSystems
WHITE PAPER: Unfortunately, many organizations still operate with data silos, which prohibit the free flow of data and timely insights. In this white paper, explore the benefits of consolidating your data with a data management platform that offers streamlined operations, personalized customer experiences and timely analytical insights.
Posted: 01 May 2018 | Published: 31 May 2017

InterSystems

IDC: How Retailers Can Drive Revenue, Efficiency, and Loyalty with Smart Adoption of Advanced Technology
sponsored by SAP
WHITE PAPER: The digital transformation of retail is changing the buying, sourcing, merchandising, and sales strategies of our in-store past. Learn what your competitors are doing to expand their omni-channel reach, and uncover new ways to approach these changes.
Posted: 12 Oct 2016 | Published: 30 Sep 2016

SAP

In Good Company: The Value of Conscious Consumers
sponsored by Zendesk
WHITE PAPER: Consumers are willing to pay 5% or 10% more to purchase from community-responsible companies over others. Access this white paper to learn how to establish a relationship with these consumers and improve your top line.
Posted: 20 Apr 2017 | Published: 20 Apr 2017

Zendesk

Conversational AI for the Enterprise
sponsored by IBM
WHITE PAPER: In this white paper, find out what it means to deploy conversational AI for the enterprise to provide new insights and ways to optimize the customer experience. Continue reading to learn how to design one for your business.
Posted: 10 Sep 2018 | Published: 10 Sep 2018

IBM

What Drives the Best-of-the-Best Professional Services Organizations
sponsored by Oracle NetSuite
WHITE PAPER: This SPI Research report examines how best-of-breed professional services organizations are delivering on 5 key performance pillars. Find out how other enterprises are driving organizational performance through the use of integrated front and back-office apps and ERP tools like NetSuite.
Posted: 28 Feb 2018 | Published: 31 Dec 2017

Oracle NetSuite

The Retailer's Blueprint For Success: Enabling Great Customer Experiences
sponsored by Oracle NetSuite
WHITE PAPER: Today, the consumer is in the driver's seat. They expect information and products from multiple channels at any time – leading retail and commerce to adopt omnichannel approaches to CX. Inside, learn the challenges retailers are up against, 5 pillars of building a unified CX, and receive an overview of NetSuite's business system.
Posted: 23 May 2017 | Published: 23 May 2017

Oracle NetSuite

The Impact of AI Text Analytics: Listening to the Voice of the Customer
sponsored by Luminoso
WHITE PAPER: With such high volume of customer feedback from modern channels such as social media, it's impossible for businesses to manually respond to everyone. Download this white paper to explore 5 benefits of an AI text analytics platform for automating the analysis of customer feedback.
Posted: 19 Jul 2018 | Published: 19 Jul 2018

Luminoso
 

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