Client Relationship Management White Papers

Bitpipe.com

Business of Information Technology > Business Management >
Client Relationship Management
DEFINITION: In the channel, a corporate account manager (CAM) is responsible for maintaining the relationship between the clients of a value-added reseller (VAR) and the VAR. In this role, a CAM may be responsible for an entire portfolio of client relationships in multiple locations. Corporate account managers serve as the primary contact for the client, which emphasizes the need for both excellent customer skills … Client Relationship Management definition sponsored by SearchITChannel.com, powered by WhatIs.com an online computer dictionary
Client Relationship Management White Papers (View All Report Types)

Predictive Analytics: Driving the Right Customer Interactions at the Right Time sponsored by IBM WHITE PAPER: This white paper explores how predictive analytics can drive customer intimacy by facilitating effective one-on-one interactions. Posted: 20 Feb 2015 \| Published: 31 May 2010 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| CRM Best Practices \| Customer Interaction Services \| Data Analytics \| Predictive Analytics

The Age of Social Media: Lead Generation and Brand Authenticity sponsored by Marketo WHITE PAPER: This white paper considers the advantages of social media in regards to lead generation. Access now to find out how you can implement a profitable social media strategy by targeting a variety of platforms with specific plans of action, and how your sales leads will benefit. Posted: 28 Jan 2015 \| Published: 28 Jan 2015 TOPICS: CRM \| CRM Best Practices \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Social Networking

3 Pillars of Customer Experience in Today's Connected World sponsored by Salesforce.com WHITE PAPER: Access this white paper to learn three steps to meeting customers' rising expectations in today's hyper-connected world: Personalized service, smarter support, and faster connection. Posted: 19 Jan 2015 \| Published: 19 Jan 2015 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Sales and Marketing Software \| Social Computing \| Social Networking \| Web 2.0

Delight & Engage Customers with Mobile APIs sponsored by Intel® Services WHITE PAPER: Read this success story and learn how a robust API and secure API Management powered Keep's iOS app to become one of the most popular apps in the Lifestyle category in the iTunes App Store. Posted: 08 Apr 2014 \| Published: 08 Apr 2014 TOPICS: Cloud Computing \| Cloud Management \| CRM

How to Meet and Exceed Customer Demands sponsored by Genesys WHITE PAPER: Customers expect a great end-to-end experience. Wherever work is accomplished in the enterprise, it's all part of the Customer Service Value Chain. Is your enterprise meeting this expectation? What about in the future? Posted: 30 Jun 2014 \| Published: 26 Jun 2014 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Center Workforce Management \| Contact Centers \| CRM \| CRM Best Practices \| Customer Satisfaction \| Workflow Software

Six Keys to Small Business Success sponsored by Salesforce WHITE PAPER: Small business owners all want to grow their business, and they create products, buils awareness, and target market in order to do that. But are you overlooking the role that technology can play in growing your small business? Posted: 07 Mar 2014 \| Published: 07 Mar 2014 TOPICS: Call Centers \| Contact Centers \| CRM \| CRM Analytics \| CRM Software \| SMBs

Putting the contact center at the center of the customer experience sponsored by Aspect WHITE PAPER: Today's customers have more control of the conversation than ever before -- and your contact center must be equipped to deliver seamless interactions across a variety of channels, lest your customers take their business somewhere else. To do this, you need a comprehensive platform that enables anywhere, anytime service. Posted: 04 Mar 2014 \| Published: 31 Mar 2013 TOPICS: Call Center Management \| Contact Center Management \| Contact Center Workforce Management \| CRM \| CRM Software \| Customer Interaction Services \| Customer Satisfaction \| Workforce Management Software

Transforming Customer Experience in the New Digital World sponsored by Genesys WHITE PAPER: This white paper will show you how taking a holistic approach to digital channels in the contact center and beyond and integrating them into your customer experience strategy allows you to transform the end-to-end customer journey and deliver consistent, seamless and personalized experiences across all channels, touchpoints and interactions. Posted: 01 Jul 2014 \| Published: 01 Jul 2014 TOPICS: Call Centers \| Contact Centers \| CRM \| CRM Best Practices \| CRM Software \| Customer Retention \| Customer Satisfaction \| Customer Service \| Mobile CRM \| Social Computing

Best Practices For Setting Up a Lead Nurturing Program sponsored by Act-On Software WHITE PAPER: In this report, Matt Heinz, President of Heinz Marketing and his fellow thought leaders demystify lead nurturing, offering best practices that you can follow when developing your own winning program. Posted: 11 Apr 2014 \| Published: 31 Dec 2012 TOPICS: CRM \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Lead Generation \| Lead Management \| Marketing \| Sales \| Sales and Marketing Software \| Sales Representatives

Email Deliverability: Getting to Your Customer’s Inbox sponsored by Teradata WHITE PAPER: This eBook provides informative statistics and practical tips for ensuring that the messages being sent by your business actually make it to your subscribers' inboxes. Posted: 13 Feb 2015 \| Published: 13 Feb 2015 TOPICS: CRM \| Email Marketing \| Marketing \| Marketing Literature \| Sales \| Sales and Marketing Software

Browse by Report Type:
Client Relationship Management White Papers | Client Relationship Management Multimedia | Client Relationship Management IT Downloads

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific websites, magazines and events.

Definitions:

A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
Other

TechTarget Corporate Web Site