Contracts White Papers

WHITE PAPER: There are many approaches to remote office data protection and system availability. This paper describes best practices in using available technologies for protection, recovery and availability of remote or branch office systems, applications and data.

Posted: 19 Aug 2010 | Published: 19 Aug 2010

WHITE PAPER: Because organizations depend on SAP applications to plan for the future, points of failure can have serious, long-term implications. This white paper offers detailed guidance to help you build and maintain a highly available SAP architecture based on the successful integration of SUSE Linux and x86-64 hardware.

Posted: 12 Jun 2012 | Published: 20 Dec 2011

WHITE PAPER: Software allows you to thrive in the midst of change. Managing your software assets requires a partner who delivers more—and that’s HP Software Licensing & Management Solutions (SLMS). Download this brochure and learn more.

Posted: 02 Jul 2010 | Published: 02 Jul 2010

WHITE PAPER: Manage continued data growth to drive business results: Align application performance with business processes to meet service levels Segregate inactive application data from current activity and safely move it to a secure archive Archive, manage and retail.

Posted: 05 Apr 2011 | Published: 05 Apr 2011

WHITE PAPER: This Quick Reference Guide is for people who need to understand the basics of how Microsoft SQL Server 2008 R2 is licensed and sold. This guide does not supersede or replace any of the legal documentation covering SQL Server use rights.

Posted: 12 Jul 2010 | Published: 12 Jul 2010

WHITE PAPER: Take a look at the concept of a solution-centric business model, where companies provide a combination of products and services designed to meet specific customer needs. Explore best practices that include properly balancing products and services, and aligning activities across sales, service, and marketing.

Posted: 07 Aug 2009 | Published: 07 Aug 2009

WHITE PAPER: Access this exclusive white paper to quiz yourself on asset management to learn what you can do to get it done quickly and efficiently.

Posted: 24 Aug 2012 | Published: 24 Aug 2012

WHITE PAPER: This white paper introduces a solution that not only allows users to measure end-to-end application, network and browser rendering performance data in real-time, but also one that automatically accelerates web sites.

Posted: 30 Oct 2013 | Published: 30 Oct 2013

WHITE PAPER: SLAs are critical tools that can help ensure appropriate performance. And the use of SLAs as part of the service delivery management process is on the rise. If you’re going to succeed, you’ll have to do your homework. This paper identifies the five critical steps you should take before you define your Service Level Agreements.

Posted: 24 Feb 2011 | Published: 24 Feb 2011

WHITE PAPER: Your network must deliver non-stop services to support business operations and be highly scalable to support future growth. It must also address multiple communications needs cost-effectively and flexibly. The communications network must meet the demands of a dynamic business-critical environment. Read this white paper to learn more.

Posted: 20 May 2010 | Published: 20 May 2010

WHITE PAPER: This valuable guide explores the challenges of reaching China with your website and offers tips to help you successfully build a customer base in this emerging market. Also inside, find the answers to frequently asked questions regarding licensing.

Posted: 22 Jul 2013 | Published: 22 Jul 2013

WHITE PAPER: This brief paper will examine the differences between Agent and Agentless monitoring, so you can make the right decision based on your company’s needs.

Posted: 30 Sep 2010 | Published: 30 Sep 2010

WHITE PAPER: Application performance is business performance – yet eliminating frustration and providing app happiness can be a harrowing task. This resource outlines how to gain the control, visibility, and automated intelligence you need for your apps – and business – to be successful.

Posted: 26 Aug 2013 | Published: 26 Aug 2013

WHITE PAPER: Some organizations continue to operate without documented processes, procedures and polices. Learn how to avoid risks to services levels, business continuity - and a new approach to IT - one that moves from a reactive to a more predictive model.

Posted: 13 Dec 2004 | Published: 01 Dec 2004

WHITE PAPER: IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...

Posted: 17 Jun 2009 | Published: 15 Jun 2009

WHITE PAPER: How to use third-party support to get information on enterprise application software licensing renewels.

Posted: 13 Jun 2011 | Published: 09 Jun 2011

WHITE PAPER: User-based licensing allows protection on multiple devices for each employee, meaning companies need only know the number of mobile workers, not the number of devices. Inside, you'll find 5 reasons you should consider user-based licensing for your organization.

Posted: 11 Jun 2013 | Published: 11 Jun 2013

WHITE PAPER: Faced with the need to meet client demands for cloud-based IT support, systems integrator Computer Sciences Corporation (CSC) needed to find a new infrastructure that was built to handle cloud deployments. Read this case study to discover the approach they took.

Posted: 09 Oct 2013 | Published: 09 Oct 2013

WHITE PAPER: Today, most applications can efficiently run inside virtual machines (VMs), and application vendors have a responsibility to develop licensing and support policies offering virtualization compatibility without the expense of added management to...

Posted: 18 Jul 2008 | Published: 22 Jan 2008

WHITE PAPER: This white paper introduces a solution that not only allows users to measure end-to-end application, network and browser rendering performance data in real-time, but also one that automatically accelerates web sites; optimizing HTML dynamically and reducing web page build times by up to 50% on PC and mobile browsers.

Posted: 24 Oct 2013 | Published: 30 Sep 2013

WHITE PAPER: This paper discusses how to bridge the gap in user experience management (UEM) between business stakeholders and IT by helping each group better understand both perspectives on the user experience. It describes the most common UEM indicators and what they mean to both the business and IT. 

Posted: 29 Dec 2010 | Published: 27 Dec 2010

WHITE PAPER: This paper explains the fundamentals of Carrier Ethernet and examines how service profiles and Service Level Agreements (SLAs) can be defined in Carrier Ethernet.

Posted: 28 Jan 2010 | Published: 28 Jan 2010

WHITE PAPER: Service Level Management is the process of setting benchmarks for service level performance, measuring that performance and ensuring compliance with your service goals and your customers' expectations. Read this whitepaper to learn how to make the most of your Service Level Management (SLM) tools.

Posted: 10 Dec 2010 | Published: 10 Dec 2010

WHITE PAPER: Third party maintenance companies offer cost effective maintenance and support agreements that save as much as 40% in ongoing maintenance costs while keeping service levels agreements (SLA's) the same, if not improving them. Read this comprehensive white paper to see if third party maintenance might be right for your organization.

Posted: 07 Jul 2011 | Published: 07 Jul 2011

WHITE PAPER: Data growth, budget pressure, rising service-level requirements, and new technologies like virtualization strain the capabilities of traditional backup and recovery processes, but recent advances in data protection and management unlock an optimized strategy. Read on to learn more.

Posted: 27 Dec 2010 | Published: 27 Dec 2010