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Workforce Management Software

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ALSO CALLED: WFM Software, Workforce Scheduling Software
DEFINITION: Software that allows managers to effectively balance work factors, such as optimal staff levels, anticipated workloads, resource availability and technological capability, all while considering elements such as employee preferences and unexpected absences.
Workforce Management SoftwareReports
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Workday VP Champions Mobile, Data-Driven Decisions for 2014
sponsored by Workday
EGUIDE: In this SearchFinancialApplications e-guide, our experts sit down with Leighanne Levensaler, Workday vice president of HCM products, as she explores the future of HCM and financials. Also inside, learn how one organization successfully made the leap from Excel to SaaS financial management.
Posted: 19 Mar 2014 | Published: 19 Mar 2014

Workday

People Are the New Bottom Line
sponsored by Workday
WEBCAST: When it comes down to it, the most important part of your business is your workforce. Watch this video today to better understand how people-oriented business is today, and the importance of implementing systems that support people as a core asset.
Posted: 18 Mar 2014 | Premiered: Sep 9, 2011

Workday

Why Workforce Management and Contact Centers Should go Hand-In-Hand with Customer Experiences
sponsored by Aspect
EGUIDE: In this expert e-guide, learn why companies should focus on an "outside-in" approach to customer experience management (CEM) and workforce management. Discover how "workforce management gives you the tools to manage and optimize staff and, in doing so, keep your costs as low as possible" according to DMG Consulting's Donna Fluss.
Posted: 14 Mar 2014 | Published: 14 Mar 2014

Aspect

The Future of Work: Organizations are Changing How Work is Managed to Meet the Needs of Today's Customers
sponsored by Genesys
WHITE PAPER: To keep up with increasing customer demands for service delivery, organizations are rethinking the way they interact with customers and how they accomplish work in the enterprise. Smart organizations are looking into workload management systems improve service efficiency and satisfy more customers.
Posted: 13 Mar 2014 | Published: 31 Jan 2013

Genesys

Eight Ways to Boost Workforce Efficiency and Quality with Continuous Workforce Optimization
sponsored by Genesys
WHITE PAPER: To ensure high quality, engaging customer interactions, continuity between front office, back office, and other supporting divisions is key. Many organizations are turning to workforce optimization (WFO) tools to optimize efficiency, and savvy companies are looking to integrated solutions to deliver the most benefits.
Posted: 12 Mar 2014 | Published: 12 Mar 2014

Genesys

Six Synergy Truths When Sourcing WFO & CCI From One Vendor
sponsored by Genesys
EBOOK: Many organizations are looking to outsource their contact center infrastructure or workforce optimization (WFO) in order to reduce costs and increase efficiency. However, some forward-thinking companies are outsourcing both from the same vendor, in an interconnected environment.
Posted: 12 Mar 2014 | Published: 12 Mar 2014

Genesys

The back office front and center
sponsored by Aspect
WEBCAST: Unfortunately, when 42% of customer experience decision makers say they can't effectively manage the end-to-end workflow of customer interactions, it's clear that inefficient processes can have serious repercussions. Watch this brief video to learn how to optimize people, processes, and insights to transform back-office operations.
Posted: 11 Mar 2014 | Premiered: Mar 11, 2014

Aspect

It’s Time to Fix Back-Office Operations
sponsored by Aspect
WHITE PAPER: In this report from DMG consulting, discover a framework and methodology for transforming your back-office operations to drive higher quality and lower costs. You'll learn how workforce optimization (WFO) tools can improve the productivity and visibility of your operations, as well as tackle six common back-office challenges.
Posted: 07 Mar 2014 | Published: 30 Sep 2013

Aspect

Workforce Management Helps Build an Integrated Resource Strategy
sponsored by Aspect
CASE STUDY: View this brief case study to learn how BGS invested in new workforce optimization tools in order to achieve more effective resource planning, and in turn produce more satisfied employees and customers. Discover the strategy BGS followed and the benefits they experienced as a result.
Posted: 06 Mar 2014 | Published: 30 Sep 2013

Aspect

Hire the Right Talent to Succeed at the Right Time
sponsored by Salesforce
WHITE PAPER: "One of the single largest challenges in growing your business, is learning how to hire the right people at the right time," says Edward Hess, Professor of Business Administration at The University of Virginia. But how do you make those important hiring decisions?
Posted: 06 Mar 2014 | Published: 06 Mar 2014

Salesforce

Putting the contact center at the center of the customer experience
sponsored by Aspect
WHITE PAPER: Today's customers have more control of the conversation than ever before -- and your contact center must be equipped to deliver seamless interactions across a variety of channels, lest your customers take their business somewhere else. To do this, you need a comprehensive platform that enables anywhere, anytime service.
Posted: 04 Mar 2014 | Published: 31 Mar 2013

Aspect

Improving Employee Productivity with Social Tools
sponsored by SuccessFactors
WHITE PAPER: This resource examines today's changing workforce, and describes how social tools are becoming the key to better employee productivity, satisfaction, and profitability.
Posted: 04 Mar 2014 | Published: 04 Mar 2014

SuccessFactors

Core HR Kit: Cut costs, engage your people, and ensure compliance
sponsored by SuccessFactors
WHITE PAPER: This resource offers insight to help you choose an effective core HR system. Read on to discover key benefits of the right tool and learn how you can get started today.
Posted: 04 Mar 2014 | Published: 04 Mar 2014

SuccessFactors

Employee engagement: How common-sense principles drive uncommon business benefits
sponsored by SuccessFactors
WHITE PAPER: This resource describes the benefits of improved employee engagement and offers recommendations to help you get there.
Posted: 04 Mar 2014 | Published: 04 Mar 2014

SuccessFactors

Whitepaper on eDiscovery & Compliance for Edge data that is in process
sponsored by CommVault Systems, Inc.
DATA SHEET: This informative datasheet gives information on two solutions that can help organizations handle their own compliance and discovery workflows without the help (and expense) of outside consultants.
Posted: 03 Mar 2014 | Published: 03 Mar 2014

CommVault Systems, Inc.

Best Practices: Eight recommendations for turning engagement measurement into results
sponsored by SuccessFactors
WHITE PAPER: This white paper provides eight recommendations to help you turn employee engagement measurement into business results.
Posted: 28 Feb 2014 | Published: 28 Feb 2014

SuccessFactors

Seven quick tips managers can use to improve employee engagement
sponsored by SuccessFactors
WHITE PAPER: This quick resource counts down seven tips to help you improve employee engagement.
Posted: 28 Feb 2014 | Published: 28 Feb 2014

SuccessFactors

Five tactics for compensation managers to shift the business
sponsored by SuccessFactors
WHITE PAPER: This resource counts down five smart moves that compensation managers should make in order to build solid compensation processes and ensure employee satisfaction.
Posted: 28 Feb 2014 | Published: 28 Feb 2014

SuccessFactors

Pay, Performance, and Productivity
sponsored by SuccessFactors
WHITE PAPER: This resource describes how you can use compensation to encourage high performance and ensure talent retention. Read on to learn how to design an effective compensation strategy, uncover the top five myths of compensation management, and more.
Posted: 28 Feb 2014 | Published: 28 Feb 2014

SuccessFactors

Taking care of your Company's future: 3 Best Practices for Succession Planning
sponsored by SuccessFactors
WHITE PAPER: This resource counts down three best practices for effectively approaching succession planning.
Posted: 28 Feb 2014 | Published: 28 Feb 2014

SuccessFactors

Succession Management is more than just a plan: Identifying, developing, and retaining talent for critical roles
sponsored by SuccessFactors
WHITE PAPER: This resource offers insight to help you more effectively approach succession management. Read on to learn how to identify, develop, and retain the top talent.
Posted: 28 Feb 2014 | Published: 28 Feb 2014

SuccessFactors

It's Time to Fix Back-Office Operations
sponsored by Aspect
WHITE PAPER: Many organizations have been managing back-office operations the same way for years. In this white paper, learn how workforce optimization (WFO) suites can transform your operating model for back-office functions, and get a framework to create a more effective, efficient model.
Posted: 27 Feb 2014 | Published: 31 Dec 2013

Aspect

Best Practices: How to engage business leaders in succession
sponsored by SuccessFactors
WHITE PAPER: Effective succession management is critical if your organization hopes to prevent unplanned talent losses from disrupting business operations. This resource reveals three essential practices for getting your business leaders more engaged in the succession process.
Posted: 27 Feb 2014 | Published: 27 Feb 2014

SuccessFactors

Talent management in the cloud: Attract, develop, and retain a 21st century workforce
sponsored by SuccessFactors
WHITE PAPER: This resource details how moving talent management to the cloud can give you the power to attract and hire the right talent – paving the way for business growth and profitability.
Posted: 27 Feb 2014 | Published: 27 Feb 2014

SuccessFactors

Best Practices: Six ways to dial in your talent strategy
sponsored by SuccessFactors
WHITE PAPER: This report explains how talent constraints impact growth and counts down six best practices to help you dial in your talent strategy.
Posted: 27 Feb 2014 | Published: 27 Feb 2014

SuccessFactors
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