Training and Educational Services

WHITE PAPER: The Avaya Professional Credential Program is designed to make sure that individuals have the knowledge and skills to successfully sell, design, implement (install), and maintain Avaya products.

Posted: 08 May 2013 | Published: 08 May 2013

WHITE PAPER: Don't overlook one of your most crucial data center resources – the people. This resource offers details about a facility operations certification program designed to help you ensure prepared, disciplined and consistent data center operations.

Posted: 07 May 2013 | Published: 07 May 2013

WHITE PAPER: This white paper discusses the true value of ITIL certifications to both businesses and individuals. Inside, discover real-world examples of how ITIL certification brought forth specific organizational improvements while proving to be a worthwhile individual investment.

Posted: 05 Feb 2013 | Published: 05 Feb 2013

WHITE PAPER: This resource takes an in-depth look at the 15 most important certifications for IT professionals today. Read now to learn what you'll need to do in order to maximize your earning potential through these top-paying certifications. Find out which one came out on top.

Posted: 05 Feb 2013 | Published: 05 Feb 2013

WHITE PAPER: According to recent research, 80 percent of IT managers believe effective training is imperative for the success of a project. This white paper focuses on improving the business execution of the training line of business (LOB) of IT vendors. It provides best practices and approaches to successfully grow a training business.

Posted: 30 Jan 2013 | Published: 30 Jan 2013

WHITE PAPER: This white paper details the updates made to the CompTIA A+ certification exams. Learn more about the 700 and 800 series available and find out what to expect from each exam set so that you can adequately prepare.

Posted: 16 Jan 2013 | Published: 16 Jan 2013

WHITE PAPER: Access this informative resource to discover how to build a certification lab environment to deliver hands-on experience to the workers you're training.

Posted: 08 Oct 2012 | Published: 08 Oct 2012

WHITE PAPER: In this Red Hat certification white paper, Justin Nevill, Red Hat Certified Architect and Global Knowledge Instructor, has put together some tips and study guides to make your exam preparation experience a positive one.

Posted: 26 Aug 2010 | Published: 26 Aug 2010

WHITE PAPER: This white paper examines the art of storytelling as a tool in the training process and how you can get employees to retain information from training to apply it on the job.

Posted: 23 Apr 2012 | Published: 23 Apr 2012

WHITE PAPER: This white paper discusses the importance of training and development initiatives in keeping employees engaged and motivated despite tough economic times.

Posted: 23 Apr 2012 | Published: 23 Apr 2012

WHITE PAPER: This resource examines the 7 skills essential to employee success and how to keep your employees productive and satisfied.

Posted: 23 Apr 2012 | Published: 23 Apr 2012

WHITE PAPER: This resource discusses how to keep your talent in top form and create future leaders for your company.

Posted: 19 Apr 2012 | Published: 19 Apr 2012

WHITE PAPER: This paper discusses the benefits of e-learning programmes and how to get the maximum return on e-learning investments.

Posted: 19 Apr 2012 | Published: 19 Apr 2012

WHITE PAPER: This brief resource provides tips for deploying mobility in the workplace.

Posted: 18 Apr 2012 | Published: 18 Apr 2012

WHITE PAPER: Access this one-page resource to learn about Step Up to Cisco Premier, a unique training that can help your associates receive the Cisco Premier certification so you can identify your company as a qualified, trained, and experienced Cisco resource.

Posted: 08 Feb 2012 | Published: 27 Jan 2012

WHITE PAPER: An organization is only as successful as the people who run the Service Desk. Check out this white paper and explore key ways you can recognize the right people to help build your Service Desk team.

Posted: 16 May 2011 | Published: 16 May 2011

WHITE PAPER: Now that you’ve switched from Microsoft Outlook to Google Apps, here are some tips on beginning to use Gmail.

Posted: 18 Oct 2010 | Published: 18 Oct 2010

WHITE PAPER: This paper describes how new virtual learning options from the SAP® Education organization fulfill the requirements of many companies and consultants. Continue reading to learn how they reduce training investments, meet various needs, and offer a flexible learning approach.

Posted: 28 Sep 2010 | Published: 28 Sep 2010

WHITE PAPER: Read this paper to learn how SAP® Knowledge Acceleration software for business planning and consolidation will help your organization acquire insight and reporting skills it needs to execute today and tomorrow. Read on to learn all the business benefits this SAP software will provide for your organization.

Posted: 28 Sep 2010 | Published: 28 Sep 2010

WHITE PAPER: This paper will explain how education and training programs from SAP are now offered in a wide variety of delivery options to meet the needs of today’s workforce. This paper will also introduce you to the flexible training options now available from SAP, as well as some innovative new offerings just released in the last few months.

Posted: 28 Sep 2010 | Published: 28 Sep 2010

WHITE PAPER: This paper examines the importance of choosing a high-quality training provider and of having multiple training delivery options to facilitate a successful technology deployment. The paper also looks at the training offerings that enterprise application vendor SAP provides in this important market.

Posted: 28 Sep 2010 | Published: 28 Sep 2010

WHITE PAPER: BI solutions are fast becoming a mainstay for organizations that recognize that proper collection and analysis of information can improve critical business processes. This paper provides key evaluation concerns for organizations looking to implement comprehensive training to ensure the success of their enterprise BI projects.

Posted: 20 Sep 2010 | Published: 20 Sep 2010

WHITE PAPER: This paper reveals how continuous end user training can reduce costs and increase returns on SAP investments. It includes a detailed "end user maturity model" by which clients can assess the expertise levels of their SAP end user base.

Posted: 12 Apr 2010 | Published: 12 Apr 2010

WHITE PAPER: In the Global Knowledge/TechRepublic 2010 Salary Survey, conducted at that end of last year, one of the questions put to respondents was "What skill set will your company be looking to add in 2010?" Here's the complete list, with the No. 1 skill listed being in the highest demand.

Posted: 25 Jan 2010 | Published: 25 Jan 2010

WHITE PAPER: Build a basic foundation of knowledge about routers, the devices that allow you to move packets between networks, by reading this white paper.

Posted: 10 Dec 2008 | Published: 11 Oct 2008