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WHITE PAPER: There is a new customer with which every online business must contend. Armed and empowered, they are leveraging a multitude of channels and a myriad of devices to stay “connected” to their favorite sites. What makes the connected customer tick? Find out in this paper by Lauren Freedman of the e-tailing group.

Posted: 01 Mar 2012 | Published: 01 Mar 2012

WHITE PAPER: This paper identifies some of the challenges involved with automating document processing and how to overcome them. Also learn the benefits available to you after you successfully quit paper and manual processing.

Posted: 03 Jan 2012 | Published: 03 Jan 2012

WHITE PAPER: This paper details why a brand management tool can efficiently streamline your print and digital operations for better content management, marketing and brand consistency. Read on to learn how you can implement this tool in your current print and digital operations and gain more control over your brand's day-to-day messages.

Posted: 01 Mar 2012 | Published: 01 Mar 2012

WHITE PAPER: Being able to adapt your business processes to changing environments effectively is crucial to the overall success of your business. Read this white paper to learn how SAP users can implement the best risk-based testing strategies and the right automated testing tool to accommodate change.

Posted: 02 Apr 2012 | Published: 02 Apr 2012

WHITE PAPER: In this white paper, learn how cloud faxing addresses inefficiency of fax machines, hidden costs of fax servers, and the functional limitations of basic outsourced fax services.

Posted: 03 Jan 2012 | Published: 03 Jan 2012

WHITE PAPER: Read this white paper to learn how to integrate your operations into a new structure acquired through mergers and acquisitions; align your IT operations into a single platform; enhance customer service; increase the productivity of your global workforce; and bolster supply chain efficiency.

Posted: 14 May 2012 | Published: 14 May 2012

WHITE PAPER: This whitepaper compares and contrasts Orchestrated Service Management (OSM) systems to the other classes of ITSM systems in use today. It describes these defining characteristics, thereby creating a template for IT leaders to use when evaluating modern ITSM systems.

Posted: 04 Apr 2012 | Published: 04 Apr 2012

WHITE PAPER: Discover the concept of data as it pertains to marketing, and particularly as it is supported by data quality functions inside of the broader EIM framework. This white paper reviews how to improve your customer data for marketing effectiveness.

Posted: 05 Jan 2011 | Published: 05 Jan 2011

WHITE PAPER: At the end of 2010, 89% of business-to-business invoices distributed within Europe were still submitted in hardcopy paper form. And until recently, significant barriers have existed to implementing invoice automation. Access this report, however, to learn why the time for invoice automation has now arrived.

Posted: 15 Feb 2012 | Published: 15 Feb 2012

WHITE PAPER: Read this white paper to see how adopting a sustainable security compliance strategy minimizes risk, while making proper use of people, process and technology. Also learn how you can cost-effectively comply with regulations, while maintaining business flexibility to achieve mission goals.

Posted: 22 Dec 2008 | Published: 22 Dec 2008