The results of our 2019 IT Priorities survey are in, and they show the good news that IT budgets are rising faster than they have for many years. Cloud remains the top spending priority for this year, but IT automation is growing fast as a major investment area.
The results of our 2019 IT Priorities survey are in, and they show the good news that IT budgets are rising faster than they have for many years. Cloud remains the top spending priority for this year, but IT automation is growing fast as a major investment area.
Contact center service is critical to customer experience, so you need to ensure that your company's call center agents have the right tools and techniques for the job. Scott Sachs, President of SJS Solutions and a contact center pro, explains how to level-up your contact center ... without adding players.
This Technical Guide explores the disconnect between UC applications and how employees in sales, marketing, customer service and other departments do their job. It also discusses how vendors are working to integrate UC capabilities in popular work software, like customer-management applications, on both desktop and mobile devices.
Uncover how Salesforce Health Cloud can provide organizations with the tools necessary to keep up with growing patient demands. Plus, read an exclusive Q&A with Joshua Newman, chief medical officer at Salesforce, on how the cloud can help healthcare organizations tackle initiatives like value-based care and population health.
In this expert e-guide, explore the benefits and business drivers of integrating your data across all channels. Discover what tools and strategies you'll need to achieve a truly integrated, cross-channel customer experience.
This issue tells the story of a the National Library Board (NLB) Singapore journey harnessing big data technologies to improve customer experiences and business efficiency.
Cloud computing is a hot topic in the IT industry, and many IT professionals are still unsure of the benefits this platform can bring to their infrastructure. Check out this exclusive expert e-zine covering the hottest topics on cloud computing including choosing cloud computing services, calculating the cost advantages of a private cloud and more.
