Tata Communications’ One-Stop Shop Met the Needs of Both Microsoft Office 365 And InstaCC Global™
sponsored by TATA Communications
CASE STUDY:
Tata Communications was able to partner with Personiv, a premium outsourcing provider. Through this partnership, Personiv was able to adopt new-age technologies that granted employees superior enterprise-wide collaboration. As a result, they were able to digitally transform and grow. Dive into this case study to learn more.
Posted: 05 Oct 2020 | Published: 05 Oct 2020
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10 Reasons why the Genesys customer experience platform is the right choice for your contact center
sponsored by Genesys
WHITE PAPER:
Download this white paper to explore 10 reasons to adopt the Genesys customer experience platform for your contact center.
Posted: 15 Sep 2020 | Published: 15 Sep 2020
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Self-Service Maturity Model: Gaining a Competitive Advantage from Self-Service
sponsored by Inference Solutions
WHITE PAPER:
Intelligent virtual agents (IVAs) are an increasingly popular—and effective—approach to delivering personalized customer experiences across all channels. Learn about using IVAs as part of your self-service strategy and how you can get started in this white paper.
Posted: 02 Sep 2020 | Published: 02 Sep 2020
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Fundamentals for a Modern Contact Center
sponsored by Noble Systems
EBOOK:
In this eBook, learn how to bring your contact center in line with the needs of modern consumers so you don’t get left by the wayside.
Posted: 23 Jul 2020 | Published: 23 Jul 2020
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4 Businesses That Found CX Success with a Cloud Call Center
sponsored by Genesys
WHITE PAPER:
Meeting today’s increasing customer expectations means having the right technology to support your call center—which is why so many organizations are moving to a cloud-based platform. Download this eBook to find out how 4 call centers upgraded their technology and achieved ROI by moving their call center to the cloud.
Posted: 31 Jan 2020 | Published: 31 Jan 2020
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Using AI Routing to Find Your Contact Center Soulmate
sponsored by Avaya
RESOURCE:
Read this blog post to see how using AI can help you navigate all the difference personalities in the contact center.
Posted: 28 Sep 2020 | Published: 28 Sep 2020
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How Long Hold Times Affect Your Customers’ Experience (And Your Bottom Line)
sponsored by RingCentral
WHITE PAPER:
There’s always going to be an ebb and flow of contact center needs that is mitigated by asking customers to wait. Still, the question is, what does that mean for you, and how can you handle them better? Find out in this white paper, which explores the effects of hold times on your customers’ experience and tips to help you tackle the issue.
Posted: 22 Apr 2020 | Published: 22 Apr 2020
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Buyer’s Guide To Contact Center Technology
sponsored by Noble Systems
EBOOK:
Download this guide for tips that can help you determine if you’re ready for a new contact center technology solution and how to find the right partner for your needs.
Posted: 23 Jul 2020 | Published: 23 Jul 2020
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6 Best Practices for Remote Contact Center Agents
sponsored by Avaya
RESOURCE:
Download this infographic to explore 6 best practices that can help your contact center agents be successful when they’re working remotely.
Posted: 08 Oct 2020 | Published: 08 Oct 2020
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AI in CRM: 10 Tips for Implementing Bots
sponsored by ConvergeOne
EGUIDE:
Explore how AI and NLP work with – not in lieu of – contact agents, and key factors to consider about virtual agent chatbots.
Posted: 23 May 2018 | Published: 18 May 2018
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