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Supercharge your support agents with Slack
sponsored by Slack
WHITE PAPER: Functional silos create significant hurdles to resolution by distancing agents from the data and the people they need to provide a good CX. In this white paper, learn how using a cloud collaboration tool, like Slack, can help eliminate these silos and unify your agents to provide the best possible service.
Posted: 28 Dec 2020 | Published: 28 Dec 2020

Slack

How AI Will Impact Employee Hiring, Engagement, And Retention
sponsored by Emmersion Learning
WHITE PAPER: Amid the shift to remote work, organizations are realizing the advantages of using tools like AI to assist in the hiring process. Get expert insight on how AI is—and will continue to—impact employee hiring, engagement and retention in this paper.
Posted: 13 Jan 2021 | Published: 13 Jan 2021

Emmersion Learning

EXPERT INSIGHT EBOOK: CHATBOTS IN CX
sponsored by [24]7.ai
EBOOK: In this eBook, CX Network looks at the examples of three very different organizations – a large private company, a charity and a government body – to find out the role chatbots have played in transforming their front-facing services. Read this eBook to explore their experiences and chatbot deployment tips.
Posted: 28 Sep 2020 | Published: 28 Sep 2020

[24]7.ai

The Game Plan for Omnichannel Customer Service
sponsored by Intrado
WHITE PAPER: Download this white paper for expert insights and practical suggestions on how to design an effective contact strategy based on modalities (voice, text, video) and engagement options (live assistance, self service, proactive service).
Posted: 03 Jun 2020 | Published: 03 Jun 2020

Intrado

The 10 Providers That Matter Most And How They Stack Up
sponsored by Genesys
ANALYST REPORT: Forrester recently evaluated 33 different CCaaS providers to identify the top 10. Download this Forrester report to see how the providers measure up, and explore tips for choosing the right solution for you.
Posted: 19 Jan 2021 | Published: 19 Jan 2021

Genesys

Voice Over VPN vs. Voice Over Cloud: A Side-By-Side Comparison
sponsored by Talkdesk
WHITE PAPER: Download this white paper to learn about the problems with relying on an on-prem VPN for voice communication and see why the cloud is the better choice for a WFH contact center.
Posted: 16 Jun 2020 | Published: 16 Jun 2020

Talkdesk

The innovator’s guide to the digital contact center
sponsored by RingCentral
WHITE PAPER: Download this white paper for a look at how contact centers are adopting newer, digital channels, and explore tips for adjusting to customers’ ever-changing expectations.
Posted: 18 Dec 2020 | Published: 18 Dec 2020

RingCentral

Is it time to reevaluate your workforce management tools?
sponsored by SearchBusinessAnalytics
EGUIDE: Workforce management (WFM) tools are no longer a nice-to-have. In order to be successful in today's mobile, global market you need WFM practices that keep your business running smoothly. Access this e-guide to discover why legacy WFM tools are falling short and learn key factors to consider when upgrading your WFM system.
Posted: 20 Feb 2013 | Published: 20 Feb 2013

SearchBusinessAnalytics

Six Ways to Put Avaya OneCloud™ CCaaS to Work for Your Business
sponsored by Avaya
RESOURCE: Avaya OneCloud CCaaS offers a seamless path to the cloud with powerful customer experience tools from a trusted vendor. Explore the 6 key ways OneCloud can benefit your organization in this infographic.
Posted: 13 Jan 2021 | Published: 13 Jan 2021

Avaya

Why Workforce Management and Contact Centers Should go Hand-In-Hand with Customer Experiences
sponsored by Aspect
EGUIDE: In this expert e-guide, learn why companies should focus on an "outside-in" approach to customer experience management (CEM) and workforce management. Discover how "workforce management gives you the tools to manage and optimize staff and, in doing so, keep your costs as low as possible" according to DMG Consulting's Donna Fluss.
Posted: 14 Mar 2014 | Published: 14 Mar 2014

Aspect
 

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