Managing and Optimizing the Call Center

Cover Image

The role of the contact center agent is changing thanks to new technologies like social media – and in order to drive customer service excellence, the tools these agents use need to change, as well.

In this e-guide from the experts at SearchCRM.com, learn how your organization can optimize its call center and drive customer service success with the use of workforce management (WFM) software, real-time speech analytics software, guidance applications, predictive analytics, and other tools.

Vendor:
TechTarget Customer Experience
Posted:
Feb 8, 2021
Published:
Sep 24, 2013
Format:
PDF
Type:
eGuide
Already a Bitpipe member? Log in here

Download this eGuide!