Workforce Scheduling Software White Papers

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Voice over VPN vs. voice over cloud: a side-by-side comparison
sponsored by Talkdesk
WHITE PAPER: Download this white paper to learn about the problems with relying on an on-prem VPN for voice communication and see why the cloud is the better choice for a WFH contact center.
Posted: 08 Feb 2021 | Published: 16 Jun 2020

Talkdesk

Think Automation First to Deliver Exceptional Customer Experiences
sponsored by UiPath
WHITE PAPER: Download this white paper to learn about using RPA in the contact center, with insights on challenges, benefits and how to implement an end-to-end automation platform.
Posted: 08 Feb 2021 | Published: 01 Jul 2020

UiPath

The Cloud Customer Experience: Moving away from Avaya
sponsored by Talkdesk
WHITE PAPER: Read this eBook to learn about the benefits of moving from a legacy contact center, like Avaya, to a cloud-native platform, and how doing so can help you provide the best possible CX.
Posted: 08 Feb 2021 | Published: 16 Jun 2020

Talkdesk

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 22 Jun 2011 | Published: 22 Jun 2011

Calabrio, Inc.

It's Time to Fix Back-Office Operations
sponsored by Aspect
WHITE PAPER: Many organizations have been managing back-office operations the same way for years. In this white paper, learn how workforce optimization (WFO) suites can transform your operating model for back-office functions, and get a framework to create a more effective, efficient model.
Posted: 27 Feb 2014 | Published: 31 Dec 2013

Aspect

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 31 Jan 2012 | Published: 24 Jan 2012

Calabrio, Inc.

Information-Driven Apps: The Evolution of the Dashboard
sponsored by MicroStrategy
WHITE PAPER: The following white paper explores a dashboard engine that allows organizations to create exception information-driven applications in a code-free, replicable, and maintainable manner. Read on to learn more.
Posted: 17 Jun 2014 | Published: 17 Jun 2014

MicroStrategy

9 Catastrophic Projects, And the Lessons They Teach
sponsored by AtTask
WHITE PAPER: This white paper considers 9 massive project failures, and analyzes where teams went wrong. Read on to see how mistakes, communication breakdowns, and destroyed budgets can obliterate your projects, and how you can avoid a similar fate.
Posted: 30 Jan 2015 | Published: 30 Jan 2015

AtTask

SaaS Takes Center Stage in 2014
sponsored by IBM
WHITE PAPER: Learn how subscription-based business applications are expected to make an even bigger impact in 2014 and beyond in this informative infographic.
Posted: 02 Oct 2014 | Published: 29 Jul 2013

IBM

Is it time to reevaluate your workforce management tools?
sponsored by SearchBusinessAnalytics
EGUIDE: Workforce management (WFM) tools are no longer a nice-to-have. In order to be successful in today's mobile, global market you need WFM practices that keep your business running smoothly. Access this e-guide to discover why legacy WFM tools are falling short and learn key factors to consider when upgrading your WFM system.
Posted: 20 Feb 2013 | Published: 20 Feb 2013

SearchBusinessAnalytics

Five Things That Define Workforce Management Software
sponsored by Infor
EGUIDE: Every manufacturing company wants to do more with less and use their labor force as efficiently as they can. A great way to accomplish this is through workforce management (WFM) software. Read this expert resource to uncover the five best features of WFM software and best practices for using them.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

Infor

E-Book: Understanding Workforce Management Technologies for Manufacturing
sponsored by Infor WFM Workbrain
EBOOK: Workforce management software can help manufacturers improve operational efficiency and reduce costs by streamlining scheduling, budgeting, and labor planning. Thanks to the web and mobile platforms, it is now more accessible outside the office. Learn the benefits of automating workforce management and get expert advice on getting started.
Posted: 11 Feb 2011 | Published: 11 Feb 2011

Infor WFM Workbrain

Successful WFM Software Implementation Strategies
sponsored by Infor WFM Workbrain
EGUIDE: Explore this expertly-compiled e-guide to find out how support for mobile devices and Software as a Service (SaaS) WFM could expand the use of  workforce management (WFM) software and help position it as a core enterprise platform.
Posted: 09 Jan 2012 | Published: 05 Jan 2012

Infor WFM Workbrain

Workforce Management Applications: FAQ and Best Practices
sponsored by Genesys
EGUIDE: Workforce management (WFM) applications are among the most important productivity tools in contact centers. In this e-guide, learn how to incorporate WFM software into your broader HR landscape, and how to achieve maximum productivity with WFM.
Posted: 21 Mar 2014 | Published: 21 Mar 2014

Genesys

Robot/SCHEDULE Enterprise
sponsored by Help/Systems
WEBCAST: Are you prepared for your next audit? This webcast explores a new tool that expands job scheduling and server management to your server. Discover how this approach can help your organization pass its next audit with ease.
Posted: 24 Sep 2009 | Premiered: Sep 17, 2009

Help/Systems

Your Guide to Workforce Management Software Selection
sponsored by PDP-Software
EGUIDE: Workforce management software is what enables your business to keep pace with the rapidly changing trends in both labor and the market. Read on to learn about the current state of workforce management software and what you can expect from the technology's near future.
Posted: 12 Dec 2016 | Published: 10 Nov 2016

PDP-Software

Case Study: How to Automate and Streamline your Workforce Management
sponsored by Workforce
CASE STUDY: This case study highlights how one of the largest privately-owned home furniture retailers in the US centralized its employee data and streamlined its workforce management processes with the help of workforce automation software.
Posted: 30 Jun 2014 | Published: 30 Jun 2014

Workforce

Workforce Management Software Best Practices
sponsored by Infor WFM Workbrain
EGUIDE: Workforce management (WFM) helps manufacturers improve operational efficiency and enable them to establish control over their enterprise. This e-guide offers an expert definition of WFM software and divulges best practice tips for deployment.
Posted: 07 Feb 2012 | Published: 07 Feb 2012

Infor WFM Workbrain

Cisco Tidal Enterprise Scheduler
sponsored by Cisco Systems, Inc.
DATA SHEET: Cisco® Tidal Enterprise Scheduler is a software solution for cross-application and cross-platform enterprise job scheduling, batch business process automation, and application integration. Continue reading this data sheet to learn more.
Posted: 25 Jan 2011 | Published: 25 Jan 2011

Cisco Systems, Inc.

Cisco Tidal Enterprise Adapter for Cognos
sponsored by Cisco Systems, Inc.
DATA SHEET: Enterprise Adapter for Cognos is an enhancement to Enterprise Scheduler that allows users to schedule relevant Cognos activities graphically in the context of all other enterprise jobs. It puts stored reports and configuration items automatically into the UI. Continue reading this data sheet to learn more.
Posted: 24 Jan 2011 | Published: 24 Jan 2011

Cisco Systems, Inc.

IT Automation: Evaluate Job Scheduling and Run Book Automation Solutions
sponsored by Cisco Systems, Inc.
WHITE PAPER: A job scheduler is responsible for routinely managing thousands—and in many cases, tens of thousands—of individual mission-critical business processes every day. This evaluation guide provides an in-depth overview of job scheduling capabilities that companies rely on to operate their businesses successfully.
Posted: 29 Jul 2011 | Published: 28 Jul 2010

Cisco Systems, Inc.

Time and Attendance Software Best Practices
sponsored by SearchBusinessAnalytics
EGUIDE: In this informative e-guide, discover insights on time and attendance software best practices.
Posted: 19 Aug 2013 | Published: 19 Aug 2013

SearchBusinessAnalytics

Support Mobile Devices with SaaS WFM Software
sponsored by Infor WFM Workbrain
EGUIDE: This guide details how workforce management (WFM) software companies are incorporating support for mobile devices into their products and offering the application as software-as-a-service (SaaS). Read more to uncover the employee benefits associated with this strategy.
Posted: 24 Jan 2012 | Published: 24 Jan 2012

Infor WFM Workbrain

Robot/ SCHEDULE Enterprise: Improves Quality of Life at Farm Credit Bank of Texas
sponsored by Help/Systems
CASE STUDY: Read this case study to see how FCBT used Robot/ SCHEDULE to connect and coordinate their job scheduling needs across multiple systems.
Posted: 19 Oct 2009 | Published: 19 Oct 2009

Help/Systems

Multiple Job Scheduling Environments
sponsored by RevSoft
WHITE PAPER: Most companies have separate Environments for their Enterprise Resource Planning. In this paper learn how Rev Scheduler comes shipped with multiple Environments so even at initial installation you have a multiple Environment Scheduler in place.
Posted: 10 Sep 2008 | Published: 09 Sep 2008

RevSoft

How Does Time and Attendance Hardware and Software Affect an Organization?
sponsored by Kronos Incorporated
EGUIDE: In this e-guide, uncover a background on the software and recent impacts of biometrics, mobile computing, and SaaS delivery models.
Posted: 21 Aug 2013 | Published: 21 Aug 2013

Kronos Incorporated

Enterprise Work Management and the Future of Collaboration
sponsored by AtTask
WHITE PAPER: Read this white paper now to discover how shifts in company culture towards greater and more open communication, flexible work arrangements, and the influx of the Millennial generation will impact your enterprise.
Posted: 20 Nov 2014 | Published: 20 Nov 2014

AtTask

Contact center workforce management keeps pace with consumers
sponsored by SearchCRM
EBOOK: As contact centers increasingly implement AI and automation and migrate operations to the cloud, contact center workforce management software plays a critical role in improving customer interactions with agents and helping transform customer service from a cost center into a profit center.
Posted: 16 Jul 2020 | Published: 16 Jul 2020

SearchCRM

Managing and Optimizing the Call Center
sponsored by SearchCRM
EGUIDE: In this e-guide from the experts at SearchCRM.com, learn how your organization can optimize its call center and drive customer service success with the use of workforce management (WFM) software, real-time speech analytics software, guidance applications, predictive analytics, and other tools.
Posted: 24 Sep 2013 | Published: 24 Sep 2013

SearchCRM

Pros and cons of WFM in the call center
sponsored by Infor WFM Workbrain
EGUIDE: The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM.
Posted: 09 Jan 2012 | Published: 05 Jan 2012

Infor WFM Workbrain

The Ultimate Guide to Time and Attendance Software
sponsored by Kronos Incorporated
EGUIDE: Time and attendance software provides management personnel with diverse tools to help maximize cash flow and minimize waste. This e-guide can help you determine how a solution should be selected and implemented to access your benefits and advancement goals.
Posted: 20 Aug 2013 | Published: 20 Aug 2013

Kronos Incorporated

Cisco Tidal Enterprise Scheduler and Informatica Data Integration: Deliver Timely, Trusted, and Relevant Data
sponsored by Cisco Systems, Inc.
PRODUCT OVERVIEW: Combining Informatica’s world-class data integration platform with Cisco® Tidal Enterprise Scheduler helps organizations gain a competitive advantage in today’s global information economy by providing relevant and trustworthy information to support their business decisions. Continue reading to learn more.
Posted: 26 Jan 2011 | Published: 26 Jan 2011

Cisco Systems, Inc.

Aker Shipyard Reduces Fees and Payroll Error to Achieve 110% ROI Fast.
sponsored by Kronos Incorporated
CASE STUDY: In September 2003, Aker's payroll and human resources team determined that its current human resources application, Abra could no longer support the company in pursuing its organizational objectives. Aker evaluated solutions from Kronos, ADP, and Ceridian. Kronos Workforce HR and Kronos Workforce Payroll were chosen for a number of reasons...
Posted: 25 Mar 2009 | Published: 01 Dec 2008

Kronos Incorporated

Case Study: Workforce Management Automation Eliminates Data Errors
sponsored by Workforce Software
CASE STUDY: This case study highlights how one of the largest privately-owned home furniture retailers in the US centralized its employee data and streamlined its workforce management processes with the help of an automated solution.
Posted: 05 Jun 2014 | Published: 05 Jun 2014

Workforce Software