Solution Spotlight: Creating a Strong Customer Experience Management Strategy
sponsored by SearchCRM
EGUIDE:
In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
Posted: 05 Dec 2012 | Published: 05 Dec 2012
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Technology, Innovation and Change
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE:
IT leaders identify the technologies most likely to impact on their organisations approach to change and innovation in this study by Theron LLP and Computer Weekly.
Posted: 05 Aug 2013 | Published: 02 Aug 2013
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IT jobswatch – trends in media IT recruitment
sponsored by ComputerWeekly.com
WHITE PAPER:
This quarters figures compiled by jobadswatch.co.uk show that during the fourth quarter of 2010 the IT jobs market for permanent staff being recruited by media organisations is up by 1.8%. This is the sixth consecutive quarter that has seen higher demand.
Posted: 20 Oct 2011 | Published: 15 Mar 2011
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Collaboration solutions: Solutions for small and medium business
sponsored by IBM
RESOURCE CENTER:
Check out this IBM resource center to identify collaboration software solutions specifically geared towards small and medium-sized businesses.
Posted: 18 Feb 2009 | Published: 18 Feb 2009
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IBM DeveloperWorks
sponsored by IBM
SOFTWARE DOWNLOAD:
The Internet provides great opportunities for networking and learning – and IT is no different. Register now for developerWorks and create your profile for access, not only to articles, webcasts and software downloads, but also a wealth of other IT professionals.
Posted: 09 Jun 2011 | Published: 09 Jun 2011
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The Virtual Office Checklist
sponsored by Cisco Systems, Inc.
WHITE PAPER:
The technology behind remote access is called a "virtual private network," or "VPN," and it establishes a private, secure network connection over a public network, such as the Internet.
Posted: 10 Oct 2008 | Published: 10 Oct 2008
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E-Book: Knowing what to virtualize in Oracle environments, and how to do it
sponsored by VMware, Inc.
EBOOK:
Read this e-book to learn how to start a virtualization project, determine if your production database is ready to run in a virtualized environment, and decode the often complex licensing and support policies around virtualization technologies.
Posted: 08 Mar 2011 | Published: 08 Mar 2011
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Taking on Virtual Agents to Handle Global Smartphone Users
sponsored by ConvergeOne
EGUIDE:
Explore the growing acceptance of virtual agents and find out how Vivino, the world's most downloaded wine app, configured their contact center and improved customer experiences for millions of global smartphone users speaking different languages.
Posted: 23 May 2018 | Published: 23 May 2018
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Gartner Middle East CIO Leadership Forum
sponsored by Gartner
WHITE PAPER:
Join Gartner analysts from 28 February to 1 March in Dubai, industry thought leaders and a select group of your peers to find new answers to new questions - and learn how your IT leadership can create and follow the path to world class best practice.
Posted: 28 Jan 2011 | Published: 28 Jan 2011
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Presentation Transcript: Driving Collaboration Efficiency - H.264 High Profile
sponsored by Polycom, Inc.
PRESENTATION TRANSCRIPT:
Polycom continues bringing leading-edge, standards-based technologies to visual communication. This is an advantage that resonates across all applications and industries. Read this transcript to learn how Less Delivers Much More!
Posted: 27 Sep 2010 | Published: 27 Sep 2010
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