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How to Implement a Virtual Agent
sponsored by Serviceaide
WHITE PAPER: Despite the popularity of self-service desks, over 71% of organizations still find their customer experience lacking – but what's missing? Turns out, it might be the human element. Inside, find out how a virtual support agent can transform your IT service capabilities with machine-driven support and human-based conversations.
Posted: 26 Nov 2018 | Published: 26 Nov 2018

Serviceaide

5 Steps to Getting Your ITSM "Shift Left" Strategy Right
sponsored by Espressive
WHITE PAPER: Dive into this guide to learn how your ITSM strategy could stand to gain from "shifting left," be it lower resource costs, streamlined support operations, or simply improved employee satisfaction.
Posted: 01 Nov 2018 | Published: 01 Nov 2018

Espressive

The 7 Deadly Skills Your IT Team Should Possess
sponsored by Skillsoft
WHITE PAPER: This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess.
Posted: 18 Apr 2012 | Published: 18 Apr 2012

Skillsoft

CA Automation Suite Paves the Way for Cloud
sponsored by CA Technologies
WHITE PAPER: This white paper describes how virtualisation and cloud initiatives are creating new types of management challenges across physical and virtual data centre environments. Continue reading to learn more.
Posted: 13 Dec 2010 | Published: 01 Oct 2010

CA Technologies

Accelerate Business Through a Cost-efficient Virtual Workforce: Citrix Transforms IT into an On-Demand Service for Virtual Workers
sponsored by Citrix
WHITE PAPER: This white paper defines a virtual workforce, describes the challenges and requirements that organisations face when supporting a virtual workforce, and explains how Citrix solutions can address these requirements and scale accordingly to foster and support future growth.
Posted: 18 Sep 2009 | Published: 25 May 2009

Citrix

Transcript: The Changing Role of the CIO
sponsored by Hewlett Packard Enterprise
PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more.
Posted: 02 Apr 2013 | Published: 02 Apr 2013

Hewlett Packard Enterprise

Transforming Cloud Datacenter Security for Business Mobility
sponsored by vmware airwatch
WHITE PAPER: In this white paper, you'll learn ways to secure proprietary applications and data in the cloud data center. Learn what these cloud security approaches can offer over traditional security methods.
Posted: 18 Sep 2015 | Published: 18 Sep 2015

vmware airwatch

A Guide to Utilizing Virtualization in a Disaster Recovery Strategy
sponsored by Dell EMC and Microsoft
EGUIDE: In this expert E-Guide, brought to you by SearchServerVirtualization.com and Dell, you will discover the steps essential for effectively integrating server virtualization into your disaster recovery strategy.
Posted: 20 Apr 2009 | Published: 20 Apr 2009

Dell EMC and Microsoft

The 7 Deadly Skills of The Perfect Employee
sponsored by Skillsoft
WHITE PAPER: This resource examines the 7 skills essential to employee success and how to keep your employees productive and satisfied.
Posted: 23 Apr 2012 | Published: 23 Apr 2012

Skillsoft

Five Tips for Better Virtual Meetings
sponsored by Citrix Online Go To Meeting
WHITE PAPER: Virtual meetings are becoming the standard communication platform for businesses but they require careful consideration and planning to offset issues that result from the distance.  Take a look at this brief resource to discover five easy tips to enhance your virtual meeting.
Posted: 01 Oct 2011 | Published: 01 Oct 2011

Citrix Online Go To Meeting
 
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