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Solution Spotlight: Creating a Strong Customer Experience Management Strategy sponsored by SearchCRM EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more. Posted: 05 Dec 2012 \| Published: 05 Dec 2012 TOPICS: Collaboration \| Communications Systems \| Contact Center Management \| Customer Loyalty \| Customer Profiles \| Customer Satisfaction \| Customer Service \| IT Agents \| IT Departments

Technology, Innovation and Change sponsored by ComputerWeekly.com ESSENTIAL GUIDE: IT leaders identify the technologies most likely to impact on their organisations approach to change and innovation in this study by Theron LLP and Computer Weekly. Posted: 05 Aug 2013 \| Published: 02 Aug 2013 TOPICS: Careers \| Management Change \| Management Training \| Professional Organizations \| Supplier Management

Taking on Virtual Agents to Handle Global Smartphone Users sponsored by ConvergeOne EGUIDE: Explore the growing acceptance of virtual agents and find out how Vivino, the world's most downloaded wine app, configured their contact center and improved customer experiences for millions of global smartphone users speaking different languages. Posted: 23 May 2018 \| Published: 23 May 2018 TOPICS: Artificial Intelligence \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Mobile CRM \| Virtual Communities

The 7 Deadly Skills Your IT Team Should Possess sponsored by Skillsoft WHITE PAPER: This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess. Posted: 18 Apr 2012 \| Published: 18 Apr 2012 TOPICS: IT Agents \| IT Best Practices \| IT Departments \| IT Governance \| IT Management \| IT Managers \| IT Systems \| Security Infrastructure

The Changing Role of the CIO sponsored by Hewlett-Packard Enterprise PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more. Posted: 28 Nov 2012 \| Published: 28 Nov 2012 TOPICS: CIOs \| IT Agents \| IT Best Practices \| IT Industry \| IT Infrastructure \| IT Service Management \| IT Services \| IT Spending

IT Connects Customers to Brands sponsored by Cisco Systems, Inc. VIDEO: Paul Gillin, author of three social media marketing books, reveals how CIOs are becoming the designated guardians of intellectual property. As the use of social media tools grows, Gillen recommends how a CIO can stay in front of the widespread access and create enhanced customer experiences. Posted: 16 Aug 2010 \| Premiered: 16 Aug 2010 TOPICS: Blogs \| CIOs \| Customer Interaction Services \| Customer Service \| Security \| Social Networking \| Virtual Communities

CA Automation Suite Paves the Way for Cloud sponsored by CA Technologies WHITE PAPER: This white paper describes how virtualisation and cloud initiatives are creating new types of management challenges across physical and virtual data centre environments. Continue reading to learn more. Posted: 13 Dec 2010 \| Published: 01 Oct 2010 TOPICS: Cloud Computing \| Data Center Infrastructure Efficiency \| Data Center Management \| IT Infrastructure \| Server Provisioning \| Server Virtualization \| Virtual Communities

Oxilion Deploys Red Hat Enterprise Virtualization to Keep Customers Satisfied sponsored by Red Hat. WHITE PAPER: Access this white paper to discover a new virtualization platform with cloud capabilities that delivers flexibility, scalability and cost requirements to virtual data centers. Posted: 16 May 2011 \| Published: 16 May 2011 TOPICS: Cloud Computing \| Data Center Management \| Enterprise \| Enterprise Applications Software \| Enterprise Search Software \| Virtual Communities \| Virtualization Security

IDC MarketScape: Worldwide Desktop Virtualization Vendor Analysis sponsored by Citrix WHITE PAPER: This IDC study assesses the capability and business strategy of 11 vendors in the client virtualization market. Posted: 25 Nov 2013 \| Published: 25 Nov 2013 TOPICS: Client-Server Architectures \| Client-Server Development Tools \| Desktop Virtualization \| Virtual Communities \| Virtual Desktop Infrastructure

The 7 Deadly Skills of The Perfect Employee sponsored by Skillsoft WHITE PAPER: This resource examines the 7 skills essential to employee success and how to keep your employees productive and satisfied. Posted: 23 Apr 2012 \| Published: 23 Apr 2012 TOPICS: Certification Programs \| eLearning \| Employee Performance Management (EPM) \| IT Agents \| Training \| Training and Educational Services \| Training Software

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