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Solution Spotlight: Creating a Strong Customer Experience Management Strategy sponsored by SearchCRM EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more. Posted: 05 Dec 2012 \| Published: 05 Dec 2012 TOPICS: Collaboration \| Communications Systems \| Contact Center Management \| Customer Loyalty \| Customer Profiles \| Customer Satisfaction \| Customer Service \| IT Agents \| IT Departments

The Essential Guide to Storage for Virtual Desktops sponsored by Tintri EBOOK: Fast-track your path to VDI success by reading the following e-book, which spotlights 7 VDI storage must-haves and explains how to fulfill the performance, scaling, management, and backup needs of virtual desktops. Posted: 28 May 2020 \| Published: 28 May 2020 TOPICS: Storage Appliances \| Storage Architectures \| Storage Best Practices \| Storage Capacity \| Storage Consolidation \| Storage Devices \| Storage Efficiency \| Storage Hardware \| Storage Industry \| Storage Infrastructure \| Storage Management \| Storage Systems \| VDI \| Virtual Appliance \| Virtual Communities \| Virtual Desktop Infrastructure \| Virtual Iron \| Virtual Machine \| Virtual Machine Backups \| Virtual Machine Migration \| Virtual Machine Monitor

Configuration Management for Virtual and Cloud Infrastructures sponsored by ComputerWeekly.com WHITE PAPER: The top seven things to consider when managing configuration for virtual and cloud infrastructures. Posted: 25 Oct 2011 \| Published: 19 Jan 2011 TOPICS: Cloud Management \| Cloud Storage Services \| Configuration Management \| Virtual Communities \| Virtualization Security

Palo Alto Networks rockets resiliency by transforming IT sponsored by ServiceNow WEBCAST: Problem management is an IT service management process that follows the life cycle of underlying service problems. In this webinar, learn how Palo Alto simplified problem management processes using digital workflows and automation, and how you can do the same at your organization. Posted: 09 Nov 2020 \| Premiered: Nov 9, 2020 TOPICS: IT Agents \| IT Asset Management Software \| IT Auditing \| ITIL

The Changing Role of the CIO sponsored by Hewlett-Packard Enterprise PRESENTATION TRANSCRIPT: This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more. Posted: 28 Nov 2012 \| Published: 28 Nov 2012 TOPICS: CIOs \| IT Agents \| IT Best Practices \| IT Industry \| IT Infrastructure \| IT Service Management \| IT Services \| IT Spending

Oxilion Deploys Red Hat Enterprise Virtualization to Keep Customers Satisfied sponsored by Red Hat. WHITE PAPER: Access this white paper to discover a new virtualization platform with cloud capabilities that delivers flexibility, scalability and cost requirements to virtual data centers. Posted: 16 May 2011 \| Published: 16 May 2011 TOPICS: Cloud Computing \| Data Center Management \| Enterprise \| Enterprise Applications Software \| Enterprise Search Software \| Virtual Communities \| Virtualization Security

IDC MarketScape: Worldwide Desktop Virtualization Vendor Analysis sponsored by Citrix WHITE PAPER: This IDC study assesses the capability and business strategy of 11 vendors in the client virtualization market. Posted: 25 Nov 2013 \| Published: 25 Nov 2013 TOPICS: Client-Server Architectures \| Client-Server Development Tools \| Desktop Virtualization \| Virtual Communities \| Virtual Desktop Infrastructure

Collaboration solutions: Solutions for small and medium business sponsored by IBM RESOURCE CENTER: Check out this IBM resource center to identify collaboration software solutions specifically geared towards small and medium-sized businesses. Posted: 18 Feb 2009 \| Published: 18 Feb 2009 TOPICS: Collaboration \| Intellectual Property \| Messaging Software \| SMBs \| Software Selection \| Unified Messaging Systems \| Videoconferencing Systems \| Virtual Communities \| Virtual Offices \| VPN

The 7 Deadly Skills of The Perfect Employee sponsored by Skillsoft WHITE PAPER: This resource examines the 7 skills essential to employee success and how to keep your employees productive and satisfied. Posted: 23 Apr 2012 \| Published: 23 Apr 2012 TOPICS: Certification Programs \| eLearning \| Employee Performance Management (EPM) \| IT Agents \| Training \| Training and Educational Services \| Training Software

Driving Collaboration Efficiency - H.264 High Profile sponsored by Polycom, Inc. WEBCAST: Polycom continues bringing leading-edge, standards-based technologies to visual communication. This is an advantage that resonates across all applications and industries. View this webcast to learn how Less Delivers Much More! Posted: 15 Sep 2010 \| Premiered: Sep 15, 2010 TOPICS: Network Management Software \| Project Management Software \| Teleconferences \| Teleconferencing Services \| Videoconferences \| Videoconferencing Standards \| Videoconferencing Systems \| Virtual Communities \| Web Conferences \| Web Conferencing Services

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