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Remote Support Services

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ALSO CALLED: Support Services
DEFINITION: A secure service that allows a representative to assist an end-user in solving computer problems, either by showing what steps to take via screen sharing, or with permission, taking control of the desktop and performing a task remotely. Remote Support is often used in conjunction with phone support.
Remote Support Services Reports
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Education Technology in the “New Normal”
sponsored by Datalink Networks
CASE STUDY: One high school was looking for an advanced platform that could provide a better remote learning experience for both students and educators. Download this case study to learn how one leading vendor was able to help the high school improve their digital environment for remote learning and how your organization can do the same.
Posted: 08 Jan 2021 | Published: 08 Jan 2021

Datalink Networks

Five Lessons Learned from the Pivot to a Distributed Workforce
sponsored by Tech Data - VMWare
WHITE PAPER: Despite remote work creating happy, productive employees, there are still many challenges that organizations face when it comes to a distributed workforce. Download this white paper to take a look at five lessons learned when the majority of the office workforce shifted to a distributed one.
Posted: 23 Dec 2020 | Published: 23 Dec 2020

Tech Data - VMWare

Traditional vs. Modern Management: Which Helps You Build a Future Ready Workforce?
sponsored by Arrow
WHITE PAPER: Download this infographic to understand traditional management vs. modern management and how to implement change in your organization for the future of work.
Posted: 22 Dec 2020 | Published: 22 Dec 2020

Arrow

Key Considerations When Setting Up Long-Term Remote Work Environments
sponsored by Dizzion
WHITE PAPER: Setting up long-term remote work environments for employees is far from a one-stop shop. There are many things to consider that will make or break the success of this initiative. This resource covers 10 key considerations to go over before launch.
Posted: 16 Dec 2020 | Published: 16 Dec 2020

Dizzion

Citrix + Google Cloud: Reimagine your employee experience
sponsored by Citrix
WHITE PAPER: Dive into this white paper to learn more about current work trends and how digital workspaces can help drive a better employee experience in your organization.
Posted: 16 Dec 2020 | Published: 16 Dec 2020

Citrix

Citrix Workspace and Google Cloud Platform
sponsored by Citrix
WHITE PAPER: Citrix Workspaces offers a secure way to deliver virtual apps and desktops from Google Cloud. In this white paper, explore simple and secure digital workspaces that allows employee to work from anywhere, using a combination of Citrix and Google Cloud platforms.
Posted: 15 Dec 2020 | Published: 15 Dec 2020

Citrix

Smarter Way Forward
sponsored by Tech Data
WHITE PAPER: Take a peek into this resource to uncover concerns and challenges employees may face when it comes to remote tech. Plus insights and best practices you can implement to help employees successfully navigate today’s redefined workplace.
Posted: 11 Dec 2020 | Published: 11 Dec 2020

Tech Data

The Future of Work is Here
sponsored by Dropbox
WEBCAST: In this webcast from Dropbox and Forrester, experts discuss findings from their recent research on the remote work experience including what industries it works best for, preferences for WFH, 5 ways to support the remote workforce, and much more.
Posted: 19 Oct 2020 | Premiered: Oct 19, 2020

Dropbox

Analytics for the Executive Home Office
sponsored by Fractal
WEBCAST: Access this resource to learn the 5 stages of analytics readiness for remote working in order to make the most out of the transformation brought on by the coronavirus pandemic.
Posted: 03 Aug 2020 | Premiered: Aug 3, 2020

Fractal

Empower employees to communicate and collaborate, from anywhere
sponsored by Verizon
DATA SHEET: Check out this data sheet to learn the 6 ways One Talk and BlueJeans work together for your business.
Posted: 28 Jul 2020 | Published: 28 Jul 2020

Verizon

ITOps & service management: The state of play in APAC
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide on ITSM in APAC, find out how to keep IT operations running to empower a remote workforce, the advantages of cloud-based service management tools and how one Australian company is managing IT incidents amid a shorter development lifecycle.
Posted: 21 Jul 2020 | Published: 22 Jul 2020

ComputerWeekly.com

Computer Weekly - 24 March 2020: Making home working work - a guide for IT leaders
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, with staff working from home during the coronavirus crisis, we look at three key technology areas to consider. We find out about a novel approach to teaching security awareness to users. And we examine the role of IT in corporate environmental, social and governance programmes. Read the issue now.
Posted: 23 Mar 2020 | Published: 24 Mar 2020

ComputerWeekly.com

Making the Systems Admin's Life Easier: Remote Desktop Management
sponsored by Devolutions
EGUIDE: Take an in depth look at the features of Devolutions Remote Desktop Manager tool. Learn how the tool allows administrators to aggregate all of their remote server connections, including logins, passwords, VPN connections, and even double-hops, into one interface.
Posted: 13 Mar 2017 | Published: 10 Mar 2017

Devolutions

IDC - Supporting the Complex Data Center
sponsored by DellEMC and Intel®
WHITE PAPER: Learn the importance of support services in data center environments. Inside, you'll learn about the role of vendor-supplied support services, how to evaluate the support offerings and capabilities of each vendor,and more.
Posted: 12 Sep 2013 | Published: 30 Apr 2013

DellEMC and Intel®

AT&T Virtual Tunneling Service
sponsored by AT&T Corp
WHITE PAPER: AT&T's virtual tunneling service (AVTS) offers reliable connectivity over different access methods, including simultaneous access to the Internet with user-friendly client software that provides seamless access to your enterprise applications.
Posted: 24 Oct 2011 | Published: 24 Oct 2011

AT&T Corp

Plantronics UC Toolkit Trial FAQ
sponsored by Plantronics
WHITE PAPER: The Plantronics UC Toolkit, Trial FAQ provides responses and direction to the typical questions IT organizations raise during the trial and evaluation of UC audio devices.  
Posted: 10 Feb 2011 | Published: 10 Feb 2011

Plantronics

The Best Best Practice Guide: Benchmarking for Service Desk Success
sponsored by GoToAssist
WHITE PAPER: Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!
Posted: 01 Dec 2010 | Published: 30 Nov 2010

GoToAssist

Dell ProSupport Mission Critical Option
sponsored by Dell, Inc. and Intel®
DATA SHEET: Every minute of unplanned downtime is lost productivity and quite often, lost revenue. Reducing recovery time from days to hours is a must. Dell's most rapid resolution option minimizes downtime on your business critical systems.
Posted: 09 Sep 2010 | Published: 09 Sep 2010

Dell, Inc. and Intel®

Concept Becomes Reality with Quest
sponsored by Dell Software
WHITE PAPER: In this Quest Software white paper by the Enterprise Strategy Group, learn more about the benefits of moving to a virtual desktop environment – and how choosing the right tool for the job makes it easy. Find out about a solution that not only makes implementing virtualization easy, but keeps cost low and uptime and efficiency high while doing so.
Posted: 19 Aug 2010 | Published: 19 Aug 2010

Dell Software

itelligence Support Advantage
sponsored by itelligence, Inc.
VIDEOCAST: Watch this videocast as Scott Lachecki of North American Nutrition Companies talks about the benefits of itelligence Support Advantage and its on-demand SAP support. itelligence offers mid-market companies worldwide a range of both technical and functional SAP services, business expertise and expert support.
Posted: 12 Mar 2010 | Premiered: Mar 11, 2010

itelligence, Inc.

Mobilizing I.T. Support to Achieve Efficiency, Speed, and Effectiveness
sponsored by BMC Software, Inc.
WHITE PAPER: To survive in today's economy, your IT organization will face increasing pressure to do more with less and work from anywhere at anytime. Imagine how much more productive your service desk personnel could be if they were able to periodically manage and respond to issues from the field, rather than having to check in at their desktops.
Posted: 26 Jan 2010 | Published: 26 Jan 2010

BMC Software, Inc.

SeatonCorp Delivers Low Cost, High Reliability Virtual Desktops via Quest vWorkspace
sponsored by Dell Software
WHITE PAPER: Read this case study to see how the benefits of Quest® Software's vWorkspace helped SeatonCorp achieve lower cost, enhanced capabilities, higher reliability, easier management and easier end-user IT support.
Posted: 29 Jun 2009 | Published: 26 Jun 2009

Dell Software

Windows PowerShell 2.0
sponsored by Microsoft
WEBCAST: Explore how Windows PowerShell 2.0 can help increase the productivity of IT professionals by providing a powerful, complete scripting language to automate repetitive tasks and conduct remote troubleshooting. It delivers a growing set of cmdlets that can be used to manage Windows-based PCs and servers, and it can be easily extended.
Posted: 12 Jun 2009 | Premiered: Jan 9, 2009

Microsoft

Implementing Intel vPro Technology to Drive Down Client Management Costs
sponsored by Intel Corporation
WHITE PAPER: Intel IT offers guidelines for achieving quick returns and long term value with Intel vPro technology based on our experience in the first year of a multi-year deployment program.
Posted: 02 Apr 2009 | Published: 30 Dec 2008

Intel Corporation

InstallPump Ver 4.5.1
sponsored by SoftQuest Corporation
TRIAL SOFTWARE: This download, InstallPump, will help Domino administrators to manage Lotus Notes remotely and more efficiently.
Posted: 18 Jun 2007 | Premiered: 18 Jun 2007

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