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Be Resilient at all Times: Best Practices for Enriched Digital Customer Experiences
sponsored by Orange Business Services
EBOOK: Operational resilience and business continuity planning are critical to ensure your employees remain safe and productive, while business operations continue. Explore the 5 strategies that your organization can take to achieve business resilience and mitigate the risks of disruption in this eBook.
Posted: 30 Oct 2020 | Published: 30 Oct 2020

Orange Business Services

Create a Great CX Strategy in 6 Steps
sponsored by FourNet
EGUIDE: How can your organization create a compelling customer experience (CX) strategy? Inside discover what constitutes a successful CX, and explore the 6 steps your organization should take to build a successful CX and confer a competitive advantage.
Posted: 12 Sep 2019 | Published: 10 Sep 2019

FourNet

Digital experience focus broadens to encompass employees
sponsored by ComputerWeekly.com
EGUIDE: This e-guide to employee experience includes a podcast discussion about the evolution of employee experience management. Also, we explore how advanced companies are responding to skills shortages and millennial employee attitudes by listening harder to their workforces.
Posted: 05 Nov 2020 | Published: 05 Nov 2020

ComputerWeekly.com

The Total Economic Impact™ Of The [24]7ai Engagement Cloud
sponsored by [24]7.ai
ANALYST REPORT: Recently, the company commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying [24]7.ai’s Engagement Cloud solution. Download this white paper to explore their results.
Posted: 24 Sep 2020 | Published: 24 Sep 2020

[24]7.ai

How 6 Companies are Increasing CSAT and Security using 8x8 SMS APIs
sponsored by 8x8, Inc.
EBOOK: Mangan.ph is an online food delivery service, based in Angeles City – the culinary capital of the Philippines. Read this case study to see how Mangan.ph was able to achieve their customer service goals and improve satisfaction by 35% with 8x8’s SMS API.
Posted: 16 Nov 2020 | Published: 16 Nov 2020

8x8, Inc.

Re-Wiring Financial Services
sponsored by ServiceNow
WHITE PAPER: For retail banks, fragmented back-office processes can be detrimental to customer service—after all, 80% of the customer experience lies in the middle and back office. Financial Services Operations by ServiceNow is a new approach to managing these processes. Learn more about ServiceNow’s FSI solution in this white paper.
Posted: 13 Nov 2020 | Published: 13 Nov 2020

ServiceNow

Field Services Management with Freshdesk
sponsored by Freshworks
DATA SHEET: Download this data sheet to learn about Freshdesk’s field service management software, and how it can help you unify field and customer service on one platform for the best CX.
Posted: 29 Oct 2020 | Published: 29 Oct 2020

Freshworks

7 Things to Consider Before Moving to a Cloud Contact Center
sponsored by Mitel Networks Limited
WHITE PAPER: In today's hyper-connected world, contact centers have to adapt to a multitude of channels and changing customer expectations. Download this white paper to discover the pros and cons of an on-site and cloud-based contact center, and learn how both models can help you deliver optimal CX to today's mobile consumer.
Posted: 22 Jan 2019 | Published: 31 Dec 2018

Mitel Networks Limited

UK Contact Centre Verticals: Retail & Distribution
sponsored by Genesys
RESEARCH CONTENT: “UK Contact Centre Verticals: Retail & Distribution” looks at the structure, growth, technology, HR and commercial issues found in contact centers within the UK retail & distribution sector. Download your copy to explore ContactBabel’s findings.
Posted: 14 Oct 2020 | Published: 14 Oct 2020

Genesys

Achieving Project Visibility and Control
sponsored by Unit4
WHITE PAPER: To ensure project profitability (and ultimately company profitability), your organization must play as a team throughout the lifecycle of each project—something that’s often easier said than done. Download this white paper to explore strategies and tools that can help you implement this level of end-to-end teamwork across your organization.
Posted: 10 Aug 2020 | Published: 10 Aug 2020

Unit4
 

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