Customer Relationship Management Software

VIDEO: In this webinar, learn 7 valuable tips from Gina Massa, Senior Director of CX insights at Concentrix, for developing a culture that uses customer feedback to differentiate on experiences.

Posted: 26 Nov 2018 | Premiered: 26 Nov 2018

EBOOK: Experimentation isn't just a chance to keep carts from being abandoned. Read on to discover how industry-leading retail customers are using experimentation software to set themselves apart from the competition.

Posted: 10 Dec 2018 | Published: 10 Dec 2018

WHITE PAPER: Learn how your organization can benefit from delivering more impactful and personalized experiences through experimentation strategy.

Posted: 05 Dec 2018 | Published: 05 Dec 2018

RESEARCH CONTENT: Marketers tasked with selling products are entering uncharted territory. Retailers realize that traditional marketing tactics are not enough to drive sales. Read this report by Salesforce to learn about how marketers of consumer goods are using the customer experience to effectively market to consumers and how you're organization can do the same.

Posted: 31 Oct 2018 | Published: 31 Dec 2016

RESEARCH CONTENT: Understanding how the right data can give your marketing strategy an edge can be the difference between reaching goal or making excuses. In this report, Forrester Research evaluated the strengths and weaknesses of top B2B marketing data providers. Get your copy of the complete report and create an achievable plan for success in 2019.

Posted: 27 Nov 2018 | Published: 24 Sep 2018

WHITE PAPER: Today, the consumer is in the driver's seat. They expect information and products from multiple channels at any time – leading retail and commerce to adopt omnichannel approaches to CX. Inside, learn the challenges retailers are up against, 5 pillars of building a unified CX, and receive an overview of NetSuite's business system.

Posted: 23 May 2017 | Published: 23 May 2017

WHITE PAPER: Are your sales leaders strivers, followers, skeptics or drivers when it comes to the digital transformation of your sales department? Learn how (and why) top-performing sales organizations are prioritizing digital transformation to unlock greater revenue growth. Plus, learn how to get your teams on board for your own transformation journey.

Posted: 09 Oct 2017 | Published: 09 Oct 2017

RESOURCE: Most customers today don't want to deal with the hassles of visiting a brick-and-mortar store: Long wait lines, products that aren't available and difficult comparisons are not on their to-do lists. Learn 3 ways customer service technology can elevate your brick-and-mortar store, so your customers will use their keys instead of their laptops.

Posted: 29 Sep 2017 | Published: 28 Aug 2017

RESOURCE: CRM software exists to help sales reps and managers meet sales needs irrespective of their complexity and magnitude. Inside, uncover 9 sales use cases and what CRM can do in each case.

Posted: 11 Jun 2018 | Published: 28 Mar 2018

EGUIDE: In this e-guide, uncover how Microsoft is establishing new incentives and compensation strategies to better align field sales and channel partners, and how (and why) Microsoft is planning to focus its future on Dynamics 365, AI and digital transformation. Plus, learn how new CRM tools are revolutionizing engagement.

Posted: 16 Oct 2017 | Published: 16 Oct 2017