Customer Relationship Management Software

EBOOK: Operational resilience and business continuity planning are critical to ensure your employees remain safe and productive, while business operations continue. Explore the 5 strategies that your organization can take to achieve business resilience and mitigate the risks of disruption in this eBook.

Posted: 30 Oct 2020 | Published: 30 Oct 2020

EGUIDE: How can your organization create a compelling customer experience (CX) strategy? Inside discover what constitutes a successful CX, and explore the 6 steps your organization should take to build a successful CX and confer a competitive advantage.

Posted: 12 Sep 2019 | Published: 10 Sep 2019

EGUIDE: This e-guide to employee experience includes a podcast discussion about the evolution of employee experience management. Also, we explore how advanced companies are responding to skills shortages and millennial employee attitudes by listening harder to their workforces.

Posted: 05 Nov 2020 | Published: 05 Nov 2020

ANALYST REPORT: Recently, the company commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying [24]7.ai’s Engagement Cloud solution. Download this white paper to explore their results.

Posted: 24 Sep 2020 | Published: 24 Sep 2020

EBOOK: Mangan.ph is an online food delivery service, based in Angeles City – the culinary capital of the Philippines. Read this case study to see how Mangan.ph was able to achieve their customer service goals and improve satisfaction by 35% with 8x8’s SMS API.

Posted: 16 Nov 2020 | Published: 16 Nov 2020

WHITE PAPER: For retail banks, fragmented back-office processes can be detrimental to customer service—after all, 80% of the customer experience lies in the middle and back office. Financial Services Operations by ServiceNow is a new approach to managing these processes. Learn more about ServiceNow’s FSI solution in this white paper.

Posted: 13 Nov 2020 | Published: 13 Nov 2020

DATA SHEET: Download this data sheet to learn about Freshdesk’s field service management software, and how it can help you unify field and customer service on one platform for the best CX.

Posted: 29 Oct 2020 | Published: 29 Oct 2020

WHITE PAPER: In today's hyper-connected world, contact centers have to adapt to a multitude of channels and changing customer expectations. Download this white paper to discover the pros and cons of an on-site and cloud-based contact center, and learn how both models can help you deliver optimal CX to today's mobile consumer.

Posted: 22 Jan 2019 | Published: 31 Dec 2018

RESEARCH CONTENT: “UK Contact Centre Verticals: Retail & Distribution” looks at the structure, growth, technology, HR and commercial issues found in contact centers within the UK retail & distribution sector. Download your copy to explore ContactBabel’s findings.

Posted: 14 Oct 2020 | Published: 14 Oct 2020

WHITE PAPER: To ensure project profitability (and ultimately company profitability), your organization must play as a team throughout the lifecycle of each project—something that’s often easier said than done. Download this white paper to explore strategies and tools that can help you implement this level of end-to-end teamwork across your organization.

Posted: 10 Aug 2020 | Published: 10 Aug 2020