Customer Relationship Management Software

CASE STUDY: Download this case study to discover how Teleflora managed their worldwide presence and multiple call centers with the help of a cloud-based customer experience platform.

Posted: 29 Jan 2019 | Published: 31 May 2018

EBOOK: In this e-book, learn how your organization can leverage real purchase intent insight for more demand and better orchestration. Discover how TechTarget's Priority Engine can help B2B tech companies understand behavioral data about buyer's journey to drive ROI market insights with our groundbreaking software.

Posted: 09 Apr 2019 | Published: 31 Dec 2018

WHITE PAPER: In this white paper, discover 4 primary personality styles customer service agents can expect to interact with on a daily basis. Learn how meet each of their personality needs, and explore how predicative behavioral routing can help your customer service team deliver better, faster customer experiences.

Posted: 13 May 2019 | Published: 13 May 2019

WHITE PAPER: Reaching your goals in the digital age requires a solid customer data integration strategy. In this white paper, uncover 8 high-impact integration strategies involving Salesforce CRM—and learn how to achieve digital success with customer data integration.

Posted: 23 Jan 2019 | Published: 31 Oct 2018

RESOURCE: What is customer case management and how can it help your business? In this blog, learn about the basics of customer case management, review key features, top service providers, and the clear benefits for your organization.

Posted: 29 Apr 2019 | Published: 08 Feb 2019

RESEARCH CONTENT: In this research report, discover how an improved CX can help midmarket companies transform into intelligent enterprises. Explore why the best-run midmarket companies prioritize customer experiences, and explore how CX can drive your organization's digital transformation.

Posted: 20 May 2019 | Published: 20 May 2019

WHITE PAPER: A tremendous amount of information, both structured and unstructured, comes into customer and IT service through a variety of different channels. In this white paper, learn how integrated search can help manage customer data, and streamline company workflows. Download now to explore integrated search, and explore your options with Attivio.

Posted: 08 Feb 2019 | Published: 08 Feb 2019

EBOOK: If you're a marketer focused on demand generation, ABM or other approaches, download this e-book to learn how to identify active demand available within your existing target accounts, evolve your lead and account qualification concepts, eliminate the legacy barriers causing marketing and sales disconnects and more.

Posted: 14 Nov 2018 | Published: 14 Nov 2018

WHITE PAPER: Some people may think the adoption of AI and machine learning could lead to mass unemployment, but it can actually be used to make human jobs more meaningful. In this white paper, find out how machine learning and AI can be used to improve human performance and help redesign operations in a contact center.

Posted: 21 Jan 2019 | Published: 21 Jan 2019

WHITE PAPER: Learn how to turn your contact center into a strategic asset by adapting to the changing world around you. Delve into the 3 major factors influencing contact center evolution, and discover what you can do to keep up with the changing customer service landscape.

Posted: 18 Jan 2019 | Published: 31 Dec 2018