Virgin Trains Streamlines Processes with ServiceNow to Transform the Rider Experience
sponsored by ServiceNow
CASE STUDY:
Virgin Trains was looking to transform their rail experience by delivering a consistently positive customer experience. In this case study, discover how Virgin Trains successfully transformed their customer experience with ServiceNow, and decide if a customer service platform from ServiceNow is right for you.
Posted: 11 Mar 2019 | Published: 11 Mar 2019
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State of Marketing: Insights and Trends from over 4,100 Marketing Leaders Worldwide
sponsored by Salesforce
RESEARCH CONTENT:
The world of marketing is undergoing a revolution. In this report, discover what over 4,100 marketing leaders have to say about this marketing transformation, and uncover how marketers are evolving their traditional tactics to keep up with changing customer demands.
Posted: 12 Mar 2019 | Published: 12 Mar 2019
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Headless Commerce: The Unseen Strategy Retailers Use to Win E-Commerce Market Share
sponsored by BigCommerce
WHITE PAPER:
Headless commerce has changed the life of digital brands, but shifting from a b2b wholesale model isn't easy. In this white paper, discover how a headless commerce model is helping retailers keep up with the changing e-commerce landscape, and learn why companies like Amazon and Netflix have already made the switch.
Posted: 15 Jan 2019 | Published: 04 Dec 2018
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Driving Radical Customer Service Innovation
sponsored by ServiceNow
EBOOK:
With the information provided in this e-book, discover how to innovate customer engagement and build a better CX through the use of smart technology, and determine if a Customer Service Management platform from ServiceNow is right for you.
Posted: 14 Mar 2019 | Published: 31 Dec 2018
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Using Site Search for Accessible Learning: Case Study
sponsored by Algolia
CASE STUDY:
In this case study, uncover how online learning platform, Coursera, broke free from search restraints and elevated their search UX with Algolia search software.
Posted: 20 Mar 2019 | Published: 20 Mar 2019
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A Culture of Success: Adopting Experimentation in the Travel Industry
sponsored by Optimizely
RESOURCE:
Learn how travel organizations are implementing experimentation platforms to improve their overall customer experience.
Posted: 04 Dec 2018 | Published: 04 Dec 2018
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5 Must-Haves for Compelling Customer Engagement
sponsored by Xpertdoc
EBOOK:
How do you create compelling customer engagement? In this e-book, uncover 5 essential strategies for driving customer engagement with digital document creation and management. Download now to get started building your customer engagement strategy, and explore the benefits of a personalized approach.
Posted: 08 Feb 2019 | Published: 08 Feb 2019
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Avoiding False Declines
sponsored by Riskified
WHITE PAPER:
In this guide, learn how your business can approve better e-commerce orders, and put in place better tracking for ongoing improvement in order-decision accuracy.
Posted: 14 Mar 2019 | Published: 14 Mar 2019
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The Many Flavors of Self-Service Measurement
sponsored by Zendesk
WHITE PAPER:
Download this white paper to learn about the spectrum of self-service metrics and the business priorities they address, and find out how you can build a community with better customer relationships.
Posted: 12 Mar 2019 | Published: 12 Mar 2019
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A Practical Guide to Implementing Account-Based Marketing
sponsored by TechTarget
RESOURCE:
In this white paper, you'll discover how to understand the intent space, what the challenges can be with external intent data and how you can use intent to lift your Account-Based Marketing (ABM) performance. Learn how to know who's in market for your solutions beyond the insights available through traditional inbound and outbound marketing.
Posted: 19 Nov 2018 | Published: 19 Nov 2018
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