Customer Analytics Software

ANALYST REPORT: Recently, the company commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying [24]7.ai’s Engagement Cloud solution. Download this white paper to explore their results.

Posted: 24 Sep 2020 | Published: 24 Sep 2020

EBOOK: Pushing new code and leveraging modern infrastructure doesn’t have to be a high-risk proposition. A well-run observability practice enables you to deliver excellent CX with software despite the complexity of the modern digital enterprise. Explore New Relic’s 3-phased approach to observability and tips for getting started today in this eBook.

Posted: 07 Dec 2020 | Published: 07 Dec 2020

EBOOK: Lots of vendors are promising account-based marketing (ABM) will be the next big-break of the marketing world—but what exactly is it? In this e-book, discover the ins-and-outs of ABM. Explore the differences between an overlay and value-add ABM approach, and unlock 7 ways to create value with your new ABM strategy.

Posted: 09 May 2019 | Published: 09 May 2019

EBOOK: Recently, Progress commissioned a first-of-its-kind global survey of more than 900 business leaders, web development leaders and application development leaders spanning digital experience, application development and business demands. Download the eBook and learn where your peers stand on: Strategy, results, barriers to success, and more.

Posted: 15 May 2020 | Published: 15 May 2020

ANALYST REPORT: Analysts Bob Tarzey and Clive Longbottom explain how organisations can provide a top-rate online experience for their customers

Posted: 13 Jan 2016 | Published: 14 Jan 2016

WHITE PAPER: As customers’ expectations shift closer to instant gratification, retailers are under pressure to optimize their service strategies. Read this white paper to see how using robotics in your retail organization can help you improve CX and warehouse operations.

Posted: 12 Nov 2020 | Published: 12 Nov 2020

WHITE PAPER: In the age of digital transformation, our conversations have become fragmented across a range of communication channels. This causes difficulties when trying to keep track of what was said, when and on which communication tool. In this guide, explore an overview of the communication landscape and how people converse across the range of channels.

Posted: 11 Nov 2020 | Published: 11 Nov 2020

EGUIDE: In this expert guide, learn how customer service technologies have evolved since they first emerged and why they’re so important to your overall strategy.

Posted: 28 Jan 2020 | Published: 28 Jan 2020

WHITE PAPER: This white paper describes how Telerx, a global contact center outsourcing provider, embrace the methods that modern consumers are utilizing to share their opinions and turned raw data into valuable insight for their clients.

Posted: 20 Feb 2015 | Published: 31 Jan 2013

EGUIDE: This expert e-guide offers considerations for buying the right CRM tool. You'll also take a closer look into Microsoft Dynamics CRM 2015 for a breakdown of features and functions.

Posted: 24 Feb 2016 | Published: 17 Feb 2016