WHITE PAPER:
Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today.
WHITE PAPER:
Flexing the workforce is an efficient way to maintain labor effectiveness when there is changing demand. But when it's used ineffectively, it can act as a buffer that masks inefficiency.
WHITE PAPER:
Virtualization can significantly improve the utilization of computing resources. In this white paper learn how virtualization can assign unused resources to workloads in other parts of an organization that can benefit from them.
WHITE PAPER:
This white paper reviews the productivity issues facing midsize businesses and discusses how Oracle Application Express (APEX) improves employee productivity and enhances development efficiencies.
