Gartner 3 Steps Agile IT Service Management Premium Upsell
sponsored by Atlassian
WHITE PAPER:
IT services can be bureaucratic, risk-averse units. Unfortunately, this reality means that they might be ill-equipped to handle the rapid pace of change impacting businesses right now. Read this IDC white paper to learn how IT service management can adopt to changes in business alignment, emerging technologies, and other new issues.
Posted: 18 Aug 2020 | Published: 27 May 2020
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The Definitive Guide to Onboarding
sponsored by Liongard
WHITE PAPER:
If done wrong, onboarding can create a relationship that lacks trust, which can lead to reduced customer lifetime value and increased churn. Open up this white paper to get some expert advice from leaders in the managed services industry, covering how MSPs can develop a successful onboarding processing, create detailed documentation and more.
Posted: 22 Jan 2021 | Published: 02 Feb 2021
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Adapting IT Operations to Uncertain Times
sponsored by ServiceNow
WHITE PAPER:
The COVID-19 crisis probably wasn’t accounted for in your organization’s business continuity plans – and why would it be? Dive into this guide to learn about the three IT challenges in the new world post-COVID-19.
Posted: 18 May 2020 | Published: 18 May 2020
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4 Traits of Effective Remote Support Tools Rescue
sponsored by LogMeIn Rescue
WHITE PAPER:
Higher-ed IT desks have long relied on low-tech support tools to get the job done—tools that are often ill-equipped to handle today’s increased workloads. Jump into this article to learn the top four characteristics to look out for when evaluating new remote support tools.
Posted: 16 Nov 2020 | Published: 16 Nov 2020
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Stop Doing Things the Same Way and Expecting a Different Outcome -Improving Self-Service Adoption Requires a Rethink
sponsored by Serviceaide
WHITE PAPER:
In this article, find out how virtual service agents can (quite literally) provide a more intuitive approach to IT self-service – ultimately reducing hands-on time required by actual IT team members and offloading support responsibilities onto AI.
Posted: 30 Apr 2019 | Published: 30 Apr 2019
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Journey to modernizing IT services
sponsored by ServiceNow
WHITE PAPER:
How would you rate your IT services solution in terms of speed, consistency, and accuracy? Open this whitepaper to learn how to empower your service desk customers to take matters into their own hands.
Posted: 16 Nov 2018 | Published: 16 Nov 2018
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COVID-19 Triggers Hike in IT Budgets, With Major Emphasis on Remote Work
sponsored by Hewlett Packard Enterprise
WHITE PAPER:
This survey from HPE focuses on uncovering the evolving attitudes towards the cloud, as well as several COVID-specific questions regarding the changing market conditions. Open now to take a look at how other organizations are viewing growing IT budgets and the unprecedented shift to remote work.
Posted: 17 Feb 2021 | Published: 17 Feb 2021
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Hybrid Energy: What to consider when tapping into alternative energy at the cell site
sponsored by Emerson Network Power
WHITE PAPER:
This whitepaper details the value of hybrid energy sources in making your organization more energy efficient.
Posted: 22 Nov 2013 | Published: 23 Nov 2012
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Learning to Compete: IT's Next Transformation
sponsored by EMC
WHITE PAPER:
This white paper demonstrates how IT leaders can compete for the business of their stakeholders. Read now to learn how to look, act and deliver IT services in the same manner as the providers competing for your internal customers.
Posted: 26 Jul 2013 | Published: 13 Mar 2013
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Outsourcing IT Projects to Managed Hosting or the Cloud
sponsored by Rackspace
WHITE PAPER:
View this white paper to discover 12 critical success factors when outsourcing IT to managed hosting or the cloud.
Posted: 09 Jan 2015 | Published: 07 Jun 2014
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