Business of Information Technology  >   Business Management  >  

Customer Relationship Optimization

RSS Feed    Add to Google    Add to My Yahoo!
Customer Relationship Optimization Reports
 
Top Customer Communications Management Software Vendors Compared
sponsored by GMC Software
RESOURCE: Access this Gartner research study to compare the top CCM software on the market today based on features that matter to your organization. Discover the strengths and cautions of popular brands like Adobe, HP, Oracle, and more.
Posted: 16 Apr 2015 | Published: 25 Nov 2014

GMC Software

Best Practices In Customer Experience Management
sponsored by Microsoft
EGUIDE: This e-guide from the experts at SearchCRM.com explores the role of social media in customer experience management (CEM), and offers tips, tricks and best practices for driving CEM success.
Posted: 29 May 2015 | Published: 19 Nov 2013

Microsoft

How to Deliver Highly Engaging Interdisciplinary Collaboration
sponsored by D2L Corporation
WHITE PAPER: This white paper features a case study in which Central Pennsylvania's Community College leveraged collaboration and teamwork challenges with emerging technologies. Discover the benefits of an effective collaborative strategy for higher learning.
Posted: 20 Apr 2015 | Published: 31 Dec 2014

D2L Corporation

Automotive Retail - OpenLegacy gives customer service representatives at Delek Motors 3600 view of their customers
sponsored by Open Legacy
WHITE PAPER: Read this white paper to find out how a CRM system enabled Delek Motors to save time and improve productivity through a streamlined user interface and how Delek increased its conversion rate through effective lead management and marketing.
Posted: 28 May 2015 | Published: 31 Jan 2015

Open Legacy

Case Study: How a Global HR Firm Met Its Contact Center Needs
sponsored by 8x8, Inc.
WHITE PAPER: In this case study, discover how implementing virtual contact centers solved a global firm's contact center issues.
Posted: 20 Apr 2015 | Published: 30 Nov 2013

8x8, Inc.

Swap Print/PDF for XML, and Realize Rich Visualization
sponsored by Actuate
WHITE PAPER: This brief white paper shows how dynamic formats allow organizations to create XML documents containing relevant customer data from multiple sources. Learn how to derive significant business value by producing XML-based content.
Posted: 05 May 2015 | Published: 05 May 2015

Actuate

Virtual Contact Centers: Your Contact Center in the Cloud
sponsored by 8x8, Inc.
VIDEO: Virtual contact centers are emerging to make contact center efficiency easier. This brief video explains how.
Posted: 20 Apr 2015 | Premiered: 20 Sep 2014

8x8, Inc.

DMPs and CDPs and CRMs – Oh My!
sponsored by BlueConic
VIDEO: Access this webinar to hear from Cory Munchbach, Director of Product Marketing at BlueConic. Learn how customer data platforms can provide you with full access to your customers' information and enable your company to tackle specific roadblocks in the full utilization of your consumer data.
Posted: 18 May 2015 | Premiered: 30 Apr 2015

BlueConic

Beyond ESB Architecture: How APIs Displace ESBs and SOA in the Enterprise
sponsored by Apigee
EBOOK: This informative eBook discusses the fundamental mismatch between modern applications and enterprise service bus (ESB) architecture. Read on to learn about the need for enterprises to move beyond ESBs with APIs in support of today's new generation of apps.
Posted: 22 May 2015 | Published: 22 May 2015

Apigee

Connecting CRM and PSA for Profitability
sponsored by FinancialForce
WHITE PAPER: When integrating a CRM and a PSA, an important first step is determining which application will become the "system of record" for key client information. Get the four other top considerations, as well as benefits of integration.
Posted: 24 Apr 2015 | Published: 31 Dec 2013

FinancialForce
 
 
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2015, TechTarget | Read our Privacy Statement