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Customer Relationship Optimization

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How Critical is the Internet for Business Commerce?
sponsored by Akamai Technologies
VIDEO: This short video discusses the critical nature of the internet to all businesses today, from customer-facing websites to business-to-business transactions.
Posted: 31 Oct 2014 | Premiered: 31 Oct 2014

Akamai Technologies

Industry Experts Share Their Thoughts on the World of Customer Experience
sponsored by [24]7
WHITE PAPER: Find out what 5 pros have to say about their customer experience journey and find out how you can apply their best practices to your own.
Posted: 22 Oct 2014 | Published: 30 Sep 2014

[24]7

Creating the Omnichannel Customer Experience
sponsored by [24]7
WHITE PAPER: Find out how leveraging big data, predictive analytics and real-time decision making can improve the customer experience in today's world of multi-platform, mobile and social consumers.
Posted: 23 Oct 2014 | Published: 23 Oct 2014

[24]7

How to Enhance Customer Experience, Productivity and Optimizes Costs
sponsored by TATA Communications
CASE STUDY: This case study highlights how KPIT Cummins deployed a solution to allow communication with its global customer base, which would decrease telephony costs significantly.
Posted: 07 Nov 2014 | Published: 31 Dec 2013

TATA Communications

Integrating Call Center Capabilities with CRM
sponsored by NEC
VIDEO: Learn more about integrating CRM with call center software and how your business can benefit from doing so.
Posted: 24 Nov 2014 | Premiered: 09 Apr 2014

NEC

Melbourne Organizations Give Their Call Center a Facelift
sponsored by NEC
CASE STUDY: Find out which technologies 2 organizations implemented to achieve their call center goals.
Posted: 24 Nov 2014 | Published: 31 Dec 2010

NEC

Customer Experience: Delivering Better Long Term Results with Higher Customer Satisfaction
sponsored by NEC
WHITE PAPER: Find out how to deliver an exceptional customer experience so you can retain and gain customers, while improving customer profitability
Posted: 24 Oct 2014 | Published: 24 Oct 2014

NEC

Digital Disruption is Forcing Change: Has Your Service Organization Adapted?
sponsored by Oracle Corporation UK Ltd
RESOURCE: Find out how digital disruption is forcing changes within modern businesses and how you should prepare accordingly to keep customers happy.
Posted: 09 Dec 2014 | Published: 09 Dec 2014

Oracle Corporation UK Ltd

Cincinnati Zoo Transforms Customer Experience and Boosts Profits
sponsored by Avnet
WHITE PAPER: Find out how business analytics helped the Cincinnati Zoo improve their customer experience.
Posted: 16 Dec 2014 | Published: 31 Mar 2012

Avnet

How APIs Displace ESBs and SOA in the Enterprise
sponsored by Apigee
WHITE PAPER: Powering interactions via apps requires a new architecture. Companies today seek to leverage the latest forms of mobile and rich-client engagement to build new experiences. Enterprises must move from delivering web apps as the primary interaction channel to powering interactions across multiple interactive touch points.
Posted: 18 Nov 2014 | Published: 18 Nov 2014

Apigee
 
 
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