Customer Relationship Optimization White Papers, Software Downloads, Definition and Webcasts

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Feb 11, 2012

Business of Information Technology > Business Management >
Customer Relationship Optimization

Customer Relationship Optimization Reports

Accelerate Sales with Electronic Signature Technology sponsored by DocuSign, Inc. WHITE PAPER: Access this brief white paper now to learn how to implement electronic signatures into your sales department for speedier closes. Posted: 18 Jan 2012 \| Published: 18 Jan 2012 TOPICS: CRM \| CRM Software \| Electronic Signatures \| Sales \| Sales and Marketing Software \| Sales Order Management \| Sales Orders \| Sales Representatives

Case Study: Sling Media - A Better Customer Experience with Integrated Support sponsored by LogMeIn, Inc. CASE STUDY: Learn about a leading on-demand remote support product that is easy to use and secure with cost-effective service delivery. Posted: 20 Jan 2012 \| Published: 20 Jan 2012 TOPICS: CRM \| Customer Retention \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Remote Access Software \| Remote Computing \| Remote Users \| Security \| Smart Phones

A realist's guide to building bottom line revenue and customer loyalty with social CRM sponsored by SugarCRM Inc. EBOOK: Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice. Posted: 19 Oct 2011 \| Published: 19 Oct 2011 TOPICS: CRM \| Customer Interaction Services \| Customer Service \| Social Networking \| Web 2.0 \| Web Content Management

Stop losing revenue from poor online customer experiences sponsored by Tealeaf WHITE PAPER: 24% of annual online revenue is lost globally due to poor online customer experience. This report will underscore the importance of online customer experience management, or CEM, which is about taking a disciplined approach to understanding how customers interact with your business online and removing the obstacles to their success. Posted: 29 Sep 2011 \| Published: 29 Sep 2011 TOPICS: CRM \| CRM Services \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

Video: Customer Lifetime Value for IT sponsored by IBM VIDEOCAST: With technology underpinning much of the customer experience, IT and marketing must adopt new technologies to innovate and grow revenues. Watch this videocast now to learn how IBM SPSS Predictive Analytics enables marketers while reducing the burden on IT. Posted: 17 Jan 2012 \| Premiered: 17 Jan 2012 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| Customer Data Integration \| Customer Data Management \| Customer Retention \| Predictive Analytics \| Predictive Analytics Software

Oracle RAC Migration Guide: Addressing the New Demands on Data Center Architectures sponsored by Cisco Systems, Inc. WHITE PAPER: This white paper provides detailed insight into the evolving server landscape and discusses the reasons why companies are considering moving to x86 platforms. Discover lessons learned from your peers as well as the results you can expect to achieve after your migration is complete. Posted: 11 Jan 2012 \| Published: 11 Jan 2012 TOPICS: CRM \| Data Center Management \| Linux \| RISC \| SAP (Product) \| Server Management \| UNIX \| UNIX Server Hardware

B2B Benchmark Assessment for B2B Services Sector sponsored by IBM ASSESSMENT TOOL: Take the time now and find out how your organization's sales processes to configure, price and quote complex business-to-business (B2B) offers ranks against the market leaders in the B2B services, communications, software, IT services and B2B advertising sectors. Posted: 30 Jan 2012 \| Published: 30 Jan 2012 TOPICS: B2B \| B2B Integration \| Configuration Management \| CRM \| Customer Data Integration \| Customer Service \| Price Quotes

Demo: IBM SPSS Customer Analytics Overview sponsored by IBM VIDEOCAST: Predictive analytics gives you the insights you need to create more effective, persuasive and profitable marketing and sales efforts to improve customer loyalty. Watch this short videocast to learn how IBM SPSS helps harness the power of information so you can make the most out of every customer relationship. Posted: 17 Jan 2012 \| Premiered: 17 Jan 2012 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| Customer Data Integration \| Customer Data Management \| Customer Retention \| Predictive Analytics \| Predictive Analytics Software

The Social Sales Revolution sponsored by Salesforce.com EBOOK: This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%. Posted: 07 Feb 2012 \| Published: 07 Feb 2012 TOPICS: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Service \| Social Computing \| Social Networking \| Web 2.0 \| Web Analytics

Yahoo, Amex talk up different customer service approaches sponsored by Infor CRM EGUIDE: Access this tip guide to learn how American Express and Yahoo Inc., have conquered customer service obstacles while also decreasing customer relationship management (CRM) budgets. Posted: 24 Jan 2012 \| Published: 24 Jan 2012 TOPICS: CRM \| CRM Best Practices \| Customer Loyalty \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Service Best Practices

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