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Customer Relationship Optimization

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Customer Relationship OptimizationReports
 
How to Create a Customer Service Process that Enhances Your Bottom Line
sponsored by Salesforce
EBOOK: Uncover the reality of customer behavior to enhance your revenue and increase your customer satisfaction in this e-book.
Posted: 16 Jun 2014 | Published: 16 Jun 2014

Salesforce

Initiatives for Improved Customer Experience
sponsored by IBM
EGUIDE: Uncover the 10 steps to improving the customer experience, and find out how customer experience, engagement and loyalty can help you "measure" how happy your customers are.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

IBM

Manufacturing Company Sees Dynamic Results with New CRM Suite
sponsored by Microsoft India
PRESENTATION: Godrej & Boyce, a large global manufacturing company, was struggling as each division was working with their own CRM system -- from Excel sheets to custom-made solutions. In this slide presentation, learn how G&B was able to achieve the capabilities they were previously lacking by implementing a centralized CRM system.
Posted: 23 May 2014 | Published: 19 Feb 2014

Microsoft India

Best Practices for Knowledge Management
sponsored by KANA
WHITE PAPER: Implementing a knowledge management program in the contact center can improve the efficiency and quality of your services, optimize customer experience, reduce agent training costs, and increase job satisfaction. In this white paper, explore best practices for successful knowledge management implementation in the contact center.
Posted: 24 Jun 2014 | Published: 24 Jun 2014

KANA

The Mixed Blessings of Contact Center Automation
sponsored by SearchCRM
EBOOK: Contact center technologies ease customer frustration with call center inefficiency, but they don't replace the human touch.
Posted: 28 May 2014 | Published: 28 May 2014

SearchCRM

4 Leading Factors Influencing Current Call Center Outsourcing Trends
sponsored by Salesforce
PRESENTATION TRANSCRIPT: Discover the 4 leading factors influencing current call center outsourcing trends.
Posted: 06 Jun 2014 | Published: 06 Jun 2014

Salesforce

Build Customer Loyalty Through Smart Customer Service
sponsored by KANA
WHITE PAPER: Today, you need to provide differentiating customer experiences to remain competitive. View this white paper to learn how to provide "smarter" customer service by using all relevant information -- previous contacts, order history, problems, preferred channel of contact -- to create personalized experiences.
Posted: 25 Jun 2014 | Published: 25 Jun 2014

KANA

Godrej & Boyce - New CRM Solution Empowers Employees, Improves Efficiency and Revenues
sponsored by Microsoft India
WHITE PAPER: This case study tells how one manufacturing company was able to automate and shorten the sales cycle and improve both efficiency and customer loyalty with Microsoft Dynamics CRM 2011 software.
Posted: 16 Jun 2014 | Published: 30 Aug 2013

Microsoft India

Transforming customer service in financial services
sponsored by Hewlett-Packard Company
CASE STUDY: This case study highlights how the UK Post Office transformed their customer service by enabling benefit recipients to check their balances and collect money at any time of the day or night without the need to visit the Post Office counter.
Posted: 02 Jul 2014 | Published: 31 May 2014

Hewlett-Packard Company

New Analytics Approach Needed for Contact Center Success
sponsored by Five9
EGUIDE: This exclusive e-guide features advice from experts on how to take your contact center from good to great with the right metrics for success. You'll also learn how to make better use of the large amounts of social data that are entering CRM systems with the right analytics approach.
Posted: 21 May 2014 | Published: 21 May 2014

Five9
 
 
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