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Customer Relationship Optimization

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Customer Relationship Optimization Reports
Automating Customer Contact Centers to Gain Agility and Analytic Insights
sponsored by Genesys
WHITE PAPER: This informative resource explains how a VCC can enable greater mobility in your organization. Read on to access 7 key advantages and 6 vital benefits of VCCs; a checklist of best-in-class VCC features; 3 use cases for VCCs; and more.
Posted: 09 Sep 2015 | Published: 31 Dec 2014


Dell Engineered Solutions for SAP HANA Gaining Real-Time Insight into Your Business
sponsored by Dell, Inc. and Intel®
WHITE PAPER: In this white paper discover how your enterprise can use real-time analytics to achieve more, deliver rapid results, and maximize efficiency with SAP HANA solutions. Read on to learn how these analytics can change the way your business operates.
Posted: 06 Oct 2015 | Published: 31 Dec 2014

Dell, Inc. and Intel®

How the Cloud can Drive up Customer Engagement and Let Staff work more Flexibly
sponsored by IP Solutions
WHITE PAPER: In this white paper, you'll learn how the cloud can bring the contact center to your employees and let customers choose when, how and where they want to contact you. Find out how it also allows you to acquire new technologies and channels.
Posted: 30 Sep 2015 | Published: 30 Sep 2015

IP Solutions

Mass Adoption of the Internet of Things Will Create New Opportunities and Challenges for Enterprises
sponsored by Covisint
WHITE PAPER: In this report, top analysts reveal details on the adoption and direction of IoT. Read on and discover how IT leaders can develop successful IoT strategies and deliver value across the enterprise with this technology.
Posted: 30 Sep 2015 | Published: 27 Feb 2015

Turning Social Sentiment into Opportunity
sponsored by Microsoft
WHITE PAPER: This humorous white paper explores social listening for marketing. Discover how quantifiable metrics reveal the ways your products, promotions, and marketing messages are resonating with your target audiences.
Posted: 02 Oct 2015 | Published: 02 Oct 2015


Infographic: How Modern Service Provides a Competitive Advantage
sponsored by Oracle Corporation
RESOURCE: This infographic showcases the importance of embracing knowledge management to equip your customer service reps to support customer expectations. By following 4 steps, learn how a seamless communication channel can drive your competitive advantage.
Posted: 09 Sep 2015 | Published: 09 Sep 2015

Oracle Corporation

Beyond The Shopping Cart: Strategies for Taking Your Business to New Markets
sponsored by Avalara
WHITE PAPER: Discover the top concerns surrounding ecommerce and learn valuable information about online sales tax in this white paper. In addition, uncover 4 key questions essential for helping your business succeed online and identifying new opportunities.
Posted: 11 Aug 2015 | Published: 11 Aug 2015


Empower Your Contact Center Agents to Deliver Great Customer Experiences with an Omnichannel Desktop
sponsored by Genesys
RESOURCE: Most companies today can support multi-channel customer interactions such as voice, email and chat, but typically cannot share context across all channels. This white paper discusses how an omnichannel desktop can empower contact center agents, how you can reduce transfers and lower contact duration, while boosting customer satisfaction and more.
Posted: 07 Aug 2015 | Published: 07 Aug 2015


2015 Gartner Report: Critical Capabilities for Contact Center Infrastructure
sponsored by Genesys
WHITE PAPER: This must-read report presents an easy-to-follow strategy for choosing the right contact center platform to deliver sustainable and competitive customer experiences.
Posted: 11 Aug 2015 | Published: 18 May 2015


Shoppers Disrupted: Retailing Through the Noise
sponsored by IBM
WHITE PAPER: Continuing to put the transaction at the center of business - instead of the individual - will only work against you. This executive report lays the foundation for understanding the full potential of new technologies to enhance the customer experience.
Posted: 29 Jul 2015 | Published: 29 May 2015

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