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Customer Relationship Optimization

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Customer Relationship Optimization Reports
 
Case Study: Omni-channel Point of Sale Gives Fat Face a Lift
sponsored by BT
CASE STUDY: With an old point of sale (POS) system struggling to cope, international active lifestyle brand Fat Face needed something that would better support the company's omni-channel and international ambitions. Find out how they replaced mission critical legacy systems with an on-demand, scalable cloud-based platform.
Posted: 01 Aug 2016 | Published: 31 Oct 2014

BT

Spotlight on CRM: Big River Communications Enhances Productivity, Customer Happiness
sponsored by Infor
CASE STUDY: In this case study, learn how Big River Communications delivered personalized service, expanded their customer base, and adopted an automated CRM system. What obstacles did they encounter along the way? Find out inside.
Posted: 06 Jul 2016 | Published: 06 Jul 2016

Infor

Turn Unstructured Email Information into Leads
sponsored by Infor
BROCHURE: There are many variables that go into turning leads into sales. Discover what X actually stands for and how it plugs into your CRM strategy. Learn just how easy CRM management can be and how making simple adjustments to your email strategy will improve your overall business efficiency.
Posted: 06 Jul 2016 | Published: 06 Jul 2016

Infor

Infor CRM Customers will keep coming back
sponsored by Infor
WHITE PAPER: If you already have a CRM solution, there's a good chance that you are not taking full advantage of it. Many CRM strategies are failing to meet their full potential. Access this infographic to discover how to patch the holes in your CRM strategy.
Posted: 24 Aug 2016 | Published: 24 Aug 2016

Infor

How to Leverage Tools for Your Distribution Enterprise
sponsored by VAI, Vormittag Associates, Inc.
WHITE PAPER: Read this white paper to learn how you can leverage tools for financial management, warehouse management, order processing, and CRM to be more competitive in your field. Discover how end-to-end integration can make you nimbler, enabling better customer service, as well as improved internal organization and security.
Posted: 01 Jul 2016 | Published: 01 Jul 2016


Step-By-Step CRM Data Analytics for Sales Teams
sponsored by Infor
EBOOK: Metrics aren't answers; they are prompts for questions that probe statistics for deeper insight. Discover the simplest way to find the actionable insights hidden in your data analytics. Learn best practices and considerations for using metrics in analytics and see how to turn them into powerful tools.
Posted: 05 Jul 2016 | Published: 30 Jun 2015

Infor

Building a Business Portfolio to be Customer-Centric: 3 Considerations
sponsored by Infor
WHITE PAPER: Is your business positioned to meet the new customer expectations and demands, and add services to your business portfolio? Access this white paper now to learn how you can best take advantage of CRM technology to grow your business portfolio and understand your customers.
Posted: 25 Jul 2016 | Published: 25 Jul 2016

Infor

Why CRM is critical for value-selling
sponsored by Infor
WHITE PAPER: 53% of what drives B2B customer purchasing decisions today is a sales person's ability to teach the customer something new or provide valuable insight, but empowered customers don't value sales people anymore. Read on to clarify what value-selling actually is, how it pays off, and learn how company-wide CRM supports it.
Posted: 01 Jul 2016 | Published: 31 Jul 2015

Infor

Service Cloud Brings Intuitive UI to Customer Service and Support
sponsored by Salesforce.com
EGUIDE: Call center agents need to be able to access customer account information, but historically they have struggled to do so. In this guide, explore how Service Cloud can help you streamline your agents' access to critical customer information, and how the platform's UI and Lightning development architecture play large roles in that.
Posted: 21 Jul 2016 | Published: 19 Jul 2016

Salesforce.com

Customer Experience Is the Battleground
sponsored by Avaya CenturyLink
RESOURCE: 81% of customers now expect organizations to deliver multiple lines of communication through an omnichannel presence. Read on to discover what other standards customers are setting and how to meet their expectations when it comes to delivering the best possible customer experience.
Posted: 29 Jun 2016 | Published: 29 Jun 2016

Avaya CenturyLink
 
 
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