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Customer Relationship Optimization

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Customer Relationship Optimization White Papers (View All Report Types)
Best Practices for Chat Deployments
sponsored by Oracle Corporation
WHITE PAPER: This guide explores multiple best practices for successful chat deployments that can lead the way to a customizable solution for your enterprise. Read on to learn how fine-tuning your chat deployment can increase both customer satisfaction and loyalty, and ultimately increase revenue.
Posted: 10 Sep 2015 | Published: 30 Sep 2013

Oracle Corporation

The CIO's Top Three Priorities
sponsored by Information Builders
WHITE PAPER: A Google study found that 84% of consumers use search browsers on their phones while shopping in stores. If organisations ignore these types of consumer demands and preferences, they risk losing business to competitors. Explore this white paper to see how intelligence, integration, and integrity technologies help CIOs achieve goals and avert risk.
Posted: 30 Apr 2015 | Published: 30 Apr 2015

Information Builders

Boosting E-Commerce Revenue with a Website Leveraging a Technology Stack
sponsored by Oracle & Intel
WHITE PAPER: Agilent, a market leader in life sciences, diagnostics, and applied chemicals switched to an entirely new platform when its dated e-commerce website no longer functioned properly. This white paper describes the benefits of the platform Agilent chose, including 99.9% uptime.
Posted: 25 Sep 2015 | Published: 25 Sep 2015

Oracle & Intel

IAM: Delivering Secure, New Business Services in a Multi-Channel Customer Environment
sponsored by CA Technologies.
WHITE PAPER: This white paper explores 13 requirements to leverage multi-channel IAM to convert customers and protect their sensitive data.
Posted: 11 Jun 2015 | Published: 04 Dec 2014

CA Technologies.

Delivering a Smarter Shopping Experience with Predictive Analytics
sponsored by IBM
WHITE PAPER: This white paper demonstrates how predictive analytics allow organizations to leverage insights and apply practical usage across marketing and customer experience management functions. Access now and discover how to gain true competitive advantage.
Posted: 03 Aug 2015 | Published: 31 Mar 2011


Growth Strategies for the Next-Generation Retailer
sponsored by IBM
WHITE PAPER: This report offers retail organizations in-depth, pragmatic suggestions for proceeding with key growth initiatives. Uncover ways to think outside your existing box when you implement BI and analytics technologies, pursue emerging markets, and more.
Posted: 12 Aug 2015 | Published: 31 Oct 2014


Boosting Customer Loyalty and Bottom Line Results Putting Customer Experience First in Your Contact Center
sponsored by Genesys
WHITE PAPER: This white paper will outline how your organization can improve customer service by improving Customer experience management, to track, oversee, and organize interactions across all touch points and channels between each customer and the organization. Read now to learn more.
Posted: 08 Sep 2015 | Published: 31 Dec 2014


Fast Data: Better Customer Experience, Reduced Churn, and Revenue Perks
sponsored by TIBCO Software Inc.
WHITE PAPER: This brief case study highlights fast data and its ability to disrupt competition. Discover what it means to make changes quickly and predictably, and how integration unlocks this potential.
Posted: 21 May 2015 | Published: 21 May 2015

TIBCO Software Inc.

Shoppers Disrupted: Retailing Through the Noise
sponsored by IBM
WHITE PAPER: Continuing to put the transaction at the center of business - instead of the individual - will only work against you. This executive report lays the foundation for understanding the full potential of new technologies to enhance the customer experience.
Posted: 29 Jul 2015 | Published: 29 May 2015


5 Steps to Building a Customer Experience-Driven Contact Center
sponsored by Genesys
WHITE PAPER: This white paper illustrates how organizations are overcoming modern customer experience hurdles to earn customers' satisfaction and long-term loyalty. Read on to uncover 5 important steps to building a customer experience-driven contact center.
Posted: 24 Aug 2015 | Published: 31 Dec 2014

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