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Customer Relationship Optimization White Papers (View All Report Types)
 
Strategies for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises
sponsored by Epicor Software Corporation
WHITE PAPER: This document is designed to give you a better chance of successfully implementing CRM software solutions and focus is on implementing CRM software in small to medium sized organizations.
Posted: 21 Nov 2008 | Published: 21 Nov 2008

Epicor Software Corporation

The 10-Step Guide to Buying the Right CRM Solution
sponsored by SugarCRM Inc.
WHITE PAPER: The CRM buying process can be reduced to a set of 10 steps that will help you pare down the field of potential solutions to a few vendors who are the best fit. This guide will allow you to move through 10 sets of steps.
Posted: 12 Jul 2011 | Published: 12 Jul 2011

SugarCRM Inc.

Realizing The True Payoffs of Speech Analytics
sponsored by Enkata Technologies
WHITE PAPER: This white paper takes a look at speech analytics and how companies are using cloud-based solutions to transform customer conversations into business insight.
Posted: 25 Apr 2012 | Published: 25 Apr 2012

Enkata Technologies

The top 10 secrets to using data mining to succeed at CRM Discover proven strategies and best practices
sponsored by IBM
WHITE PAPER: This paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan.
Posted: 16 Apr 2012 | Published: 16 Apr 2012

IBM

Decisions That Drive Success
sponsored by IBM
WHITE PAPER: Learn how decision management optimizes and automates high-volume decisions to create successful outcomes. Read this white paper to learn how decision management makes it possible to use predictive analytics as an integral part of real-time decision process.
Posted: 18 Nov 2010 | Published: 18 Nov 2010

IBM

Best Practices for Transforming to a Multi-Channel Contact Center
sponsored by inContact
WHITE PAPER: Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.
Posted: 20 Jan 2012 | Published: 20 Jan 2012

inContact

How Do You Evaluate Which On-Demand CRM Solution is Right for You?
sponsored by Oracle Corporation
WHITE PAPER: The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money.
Posted: 10 Jun 2009 | Published: 10 Jun 2009

Oracle Corporation

Create Enduring Customer Relationships
sponsored by Oracle Corporation
WHITE PAPER: Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships.
Posted: 21 Mar 2011 | Published: 21 Mar 2011

Oracle Corporation

The Connected Consumer
sponsored by Oracle Corporation
WHITE PAPER: There is a new customer with which every online business must contend. Armed and empowered, they are leveraging a multitude of channels and a myriad of devices to stay “connected” to their favorite sites. What makes the connected customer tick? Find out in this paper by Lauren Freedman of the e-tailing group.
Posted: 01 Mar 2012 | Published: 01 Mar 2012

Oracle Corporation

Data Quality Trends and Adoption
sponsored by SAP America, Inc.
WHITE PAPER: Forrester Research has witnessed a significant increase in organizations' adoption and interest in embedding data quality best practices, methodologies, and technologies into enterprise data management strategies and architectures. Read this whitepaper to learn more.
Posted: 23 Mar 2011 | Published: 23 Mar 2011

SAP America, Inc.
 
 
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