Customer Relationship Optimization White Papers

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May 26, 2012

Business of Information Technology > Business Management >
Customer Relationship Optimization

Customer Relationship Optimization White Papers (View All Report Types)

Strategies for a Successful CRM Implementation: A Guide for Small and Medium Sized Enterprises sponsored by Epicor Software Corporation WHITE PAPER: This document is designed to give you a better chance of successfully implementing CRM software solutions and focus is on implementing CRM software in small to medium sized organizations. Posted: 21 Nov 2008 \| Published: 21 Nov 2008 TOPICS: Change Management \| CRM \| CRM Software \| Data Migration \| Enterprise \| Marketing \| Network Configuration Management \| Network Management \| SMBs

The 10-Step Guide to Buying the Right CRM Solution sponsored by SugarCRM Inc. WHITE PAPER: The CRM buying process can be reduced to a set of 10 steps that will help you pare down the field of potential solutions to a few vendors who are the best fit. This guide will allow you to move through 10 sets of steps. Posted: 12 Jul 2011 \| Published: 12 Jul 2011 TOPICS: Business Intelligence \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Service

Realizing The True Payoffs of Speech Analytics sponsored by Enkata Technologies WHITE PAPER: This white paper takes a look at speech analytics and how companies are using cloud-based solutions to transform customer conversations into business insight. Posted: 25 Apr 2012 \| Published: 25 Apr 2012 TOPICS: Content Analytics \| CRM \| CRM Analytics \| CRM Analytics Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Service

The top 10 secrets to using data mining to succeed at CRM Discover proven strategies and best practices sponsored by IBM WHITE PAPER: This paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan. Posted: 16 Apr 2012 \| Published: 16 Apr 2012 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| CRM Analytics Software \| Data Analytics \| Data Management \| Data Mining \| Predictive Analytics

Decisions That Drive Success sponsored by IBM WHITE PAPER: Learn how decision management optimizes and automates high-volume decisions to create successful outcomes. Read this white paper to learn how decision management makes it possible to use predictive analytics as an integral part of real-time decision process. Posted: 18 Nov 2010 \| Published: 18 Nov 2010 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| Customer Data Management \| Customer Service \| Data Mining \| Predictive Analytics \| Predictive Analytics Software

Best Practices for Transforming to a Multi-Channel Contact Center sponsored by inContact WHITE PAPER: Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. Posted: 20 Jan 2012 \| Published: 20 Jan 2012 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| CRM \| CRM Best Practices \| Customer Satisfaction \| Customer Service \| Messaging Software \| Social Networking \| Web 2.0

How Do You Evaluate Which On-Demand CRM Solution is Right for You? sponsored by Oracle Corporation WHITE PAPER: The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money. Posted: 10 Jun 2009 \| Published: 10 Jun 2009 TOPICS: CRM \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Economic Environment

Create Enduring Customer Relationships sponsored by Oracle Corporation WHITE PAPER: Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships. Posted: 21 Mar 2011 \| Published: 21 Mar 2011 TOPICS: CRM \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Loyalty Programs \| User Experience

The Connected Consumer sponsored by Oracle Corporation WHITE PAPER: There is a new customer with which every online business must contend. Armed and empowered, they are leveraging a multitude of channels and a myriad of devices to stay “connected” to their favorite sites. What makes the connected customer tick? Find out in this paper by Lauren Freedman of the e-tailing group. Posted: 01 Mar 2012 \| Published: 01 Mar 2012 TOPICS: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Retention \| Customer Satisfaction \| Customer Service \| Online Advertising

Data Quality Trends and Adoption sponsored by SAP America, Inc. WHITE PAPER: Forrester Research has witnessed a significant increase in organizations' adoption and interest in embedding data quality best practices, methodologies, and technologies into enterprise data management strategies and architectures. Read this whitepaper to learn more. Posted: 23 Mar 2011 \| Published: 23 Mar 2011 TOPICS: Best Practices \| Business Intelligence \| CRM \| Data Management \| Data Quality \| Embedded Databases \| ERP \| SAP (Product)

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