Shared services- or business process outsourcing (BPO)- has become important in both the public and the private sector. It can be an important strategy for large organizations, but there can be challenges when transitioning to this sort of operating model.

This presentation transcript examines the 3 main approaches to BPO- in-house, outsourced, and hybrid models. Continue on to look at the many variables you must consider and learn important practical steps to take when planning a move towards BPO.