Business Process Outsourcing White Papers

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Jun 20, 2013

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Business Process Outsourcing
ALSO CALLED: BPO, BPO Services, Business Process Outsourcing Services DEFINITION: Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain their position in the marketplace. BPO is often divided into two categories: back office outsourcing which includes internal business functions … Definition continues below.
Business Process Outsourcing White Papers (View All Report Types)
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The new business of technology: extend, transact and optimize sponsored by IBM WHITE PAPER: New opportunities for engagement bring with them new requirements for IT workloads and system structures. This resource outlines a three-part approach for extending SOA principles to outside business engagements: extending applications, processes and services, transacting with integrity, scale and speed, and optimizing business operations. Posted: 17 May 2013 \| Published: 31 Jul 2012 TOPICS: Application Integration \| Business Process Management \| Business Process Outsourcing \| Cloud Computing \| Enterprise Systems \| Mobile CRM \| Mobile Device Management \| SOA

Manage IT services efficiently. Serve business effectively. sponsored by Hewlett-Packard Company WHITE PAPER: This white paper demonstrates how outsourcing your IT and business services can help businesses achieve the highest service levels possible. Discover how, even in the face of growing complexity, you can manage services in a unified manner, regardless of where they originate. Posted: 01 May 2013 \| Published: 01 May 2013 TOPICS: Business Process Automation \| Business Process Management \| Business Process Outsourcing \| IT Service Management \| Network Infrastructure \| Network Management \| Network Monitoring \| Network Performance \| Network Security \| Networking

Achieve Your Vision for Growth: Credit Services for EMEA sponsored by Hewlett-Packard Company WHITE PAPER: This resource describes how the right financial service partner can help you reduce costs, manage credit risk, decrease capital expenditure, and more. See if an outsourcing strategy meets your business needs by reading on to learn more now. Posted: 28 Mar 2013 \| Published: 31 Aug 2010 TOPICS: Accounting \| Business Management \| Business Process Management \| Business Process Outsourcing \| Business Processes \| Financial Management \| Financial Service Providers \| Financial Services \| Financial Services Industry \| Outsourcing \| Risk Management

Sharpen your focus on core business goals: Business Process Outsourcing sponsored by Hewlett-Packard Company WHITE PAPER: This resource describes how business process outsourcing (BPO) can help relieve the managerial burden on your organization by solving complex industry-specific and cross-industry challenges while supporting better business outcomes. Posted: 28 Mar 2013 \| Published: 31 Oct 2010 TOPICS: Business Management \| Business Performance Management \| Business Process Management \| Business Process Outsourcing \| Business Processes \| Customer Satisfaction \| Financial Industry Organizations \| Financial Service Providers \| Financial Services \| Health Care Industry \| Public Sector \| Transportation Industry

HP Procurement Services: Boost Margins with Proven Global Spending Strategies sponsored by Hewlett-Packard Company WHITE PAPER: This resource explains how outsourcing your procurement activities to a trusted business partner can help you reduce costs, improve productivity, increase compliance, and more. See how you can set the stage for financial success by reading on now. Posted: 28 Mar 2013 \| Published: 31 Aug 2010 TOPICS: Accounting \| Business Management \| Business Process Management \| Business Process Outsourcing \| Financial Applications Software \| Financial Management \| Financial Service Providers \| Financial Services \| Procurement \| Transaction Processing Services

F&A BPO services: Life beyond lift and shift sponsored by Hewlett-Packard Company WHITE PAPER: This resource describes how your organization can cut costs, support innovation and facilitate business growth by investing in the right finance and accounting (F&A) business process outsourcing (BPO) partnership. Posted: 27 Mar 2013 \| Published: 31 Dec 2011 TOPICS: Accounting \| Business Management \| Business Process Management \| Business Process Management Software \| Business Process Outsourcing \| Business Processes \| CFOs \| Financial Management \| Financial Service Providers \| Financial Services \| Financial Services Industry \| Globalization

Realize better business outcomes and improved service performance sponsored by Hewlett-Packard Company WHITE PAPER: This quick resource describes how a finance and administration (F&A) outsourcing partner can help you strategically manage your finance and accounting business processes, leading to better business outcomes, improved service performance, and more. Posted: 26 Mar 2013 \| Published: 31 Dec 2010 TOPICS: Accounting \| Business Intelligence \| Business Process Management \| Business Process Outsourcing \| Financial Applications Software \| Financial Management \| Financial Reporting \| Financial Service Providers \| Financial Services \| Financial Services Industry \| Supplier Relationship Management

Succeed in the cloud with service lifecycle management sponsored by Hewlett-Packard Company WHITE PAPER: This paper shows that by accelerating the adoption and widening the footprint of service lifecycle management, IT can turn cloud into an opportunity to transition smoothly into a new world of hybrid delivery. It also presents five actions senior IT management can take to expedite this transition with minimal risk and disruption. Posted: 01 Mar 2013 \| Published: 01 Mar 2013 TOPICS: Business of Information Technology \| Business Process Automation \| Business Process Management \| Business Process Outsourcing \| Cloud Computing \| Cloud Management \| IT Asset Management \| IT Best Practices \| IT Departments \| IT Industry \| IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Service Management \| IT Services \| ITIL

Dimensional Research: IT Process Automation in Real Life: HP Customers Share Experiences sponsored by Hewlett-Packard Company WHITE PAPER: This white paper takes a look at the results of in-depth interviews with those well-versed in IT process automation. Hear from peers experienced with ITPA and uncover the real and substantial business benefits they've achieved. Posted: 01 Mar 2013 \| Published: 01 Mar 2013 TOPICS: Business Management \| Business of Information Technology \| Business Performance Management \| Business Process Automation \| Business Process Management \| Business Process Outsourcing \| Business Processes \| IT Best Practices \| IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Service Management

Mainstay Salire Whitepaper: Sharing the Public Good: How Governments Are Saving Dollars and Boosting Efficiency with SharePoint and Capture-Enabled BPM Solutions sponsored by Kofax, Inc. WHITE PAPER: This white paper demonstrates how forward-thinking government organisations are utilising capture-enabled business process management (BPM) solutions to streamline operations that eliminate paper-based processes, effectively reducing costs, strengthening security and providing faster, better public service. Posted: 25 Feb 2013 \| Published: 22 Feb 2013 TOPICS: Business Development \| Business Environment \| Business IT Alignment \| Business Management \| Business of Information Technology \| Business Process Automation \| Business Process Management \| Business Process Outsourcing \| Business Processes

Invoicing and Workflow: Integrating Process Automation to Enhance Operational Performance sponsored by Kofax, Inc. WHITE PAPER: This white paper presents the findings of a research study conducted to identify what differentiates successful accounts payable operations from those that are underachieving. Read now to learn how automating these processes can reduce labor costs while improving effectiveness. Posted: 22 Feb 2013 \| Published: 22 Feb 2013 TOPICS: Business Environment \| Business IT Alignment \| Business Management \| Business of Information Technology \| Business Performance Management \| Business Process Automation \| Business Process Management \| Business Process Outsourcing \| Business Processes \| Business Systems \| Workflow Software

IT Automation Breakthrough For The Midsize Business sponsored by N-able Technologies WHITE PAPER: Discover how new approaches in monitoring, standardization, and advanced automation can help you increase productivity, improve services, and boost profits – all without hiring more technicians. Posted: 18 Dec 2012 \| Published: 18 Dec 2012 TOPICS: Business Process Automation \| Business Process Outsourcing \| IT Best Practices \| Network Management \| Network Management Services \| Network Monitoring \| Network Performance \| Network Security \| Network Service Providers \| Networking \| Systems Management \| Systems Management Services

Building Value in the Market for Managed Services sponsored by N-able Technologies WHITE PAPER: This research-backed independent study unveils the current market dynamics driving MSP adoption, the benefits and challenges of being an MSP, and how solutions from N-able can help you be the best MSP possible. Posted: 17 Dec 2012 \| Published: 17 Dec 2012 TOPICS: Business Process Automation \| Business Process Outsourcing \| Business Processes \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Host Management \| Hosting Services \| Management Service Providers \| Outsourcing

Special Report on Steria sponsored by ComputerWeekly.com WHITE PAPER: This 5 page special report from Computer Weekly gives you the facts on Steria, its strategy, products and services and reviews its financial performance. Posted: 14 Sep 2012 \| Published: 14 Sep 2012 TOPICS: Applications Management \| Applications Management Software \| Business Process Outsourcing \| Cloud Computing \| Consulting Services Industry \| IT Infrastructure \| IT Services \| Open Source \| Open Source Software \| Oracle (Product) \| Outsourcing \| Public Sector \| SAP (Product) \| Security \| Systems Integration \| Systems Integration Services \| Testing

How SkillSoft Learning Impacts Performance of Individuals and Organizations sponsored by Skillsoft WHITE PAPER: In late 2010, Skillsoft asked KnowledgeAdvisors, the world's largest learning analytics firm, to conduct an independent study to determine the value that SkillSoft training provides to individuals and organizations. Check out this white paper to explore the results of this study and key findings. Posted: 28 Aug 2012 \| Published: 28 Feb 2011 TOPICS: Business Development \| Business Environment \| Business Metrics \| Business Performance Management \| Business Performance Management Software \| Business Process Management \| Business Process Management Software \| Business Process Modeling \| Business Process Outsourcing \| Business Service Management \| Business Service Management Software \| eLearning \| eLearning Software

The Business Value of Adopting Advanced Support Tools and Utilities sponsored by Hewlett-Packard Company WHITE PAPER: Discover the obstacles associated with supporting advanced technology in complex IT environments. Review what you should look for when considering support features and deliverables, and learn how specific support tools can enable improved problem resolution and minimize downtime. Posted: 26 Apr 2012 \| Published: 01 Sep 2011 TOPICS: Business Process Management \| Business Process Outsourcing \| CIOs \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Management

Eleven habits for highly successful BPM programs sponsored by IBM WHITE PAPER: Using the framework of Stephen R. Covey’s best-selling book, The 7 Habits of Highly Effective People, this resource describes 11 habits IT organizations must develop to foster business process management (BPM) success, including building a complete BPM while also forcing collaboration across the enterprise. Posted: 06 Mar 2012 \| Published: 01 Jun 2010 TOPICS: Business IT Alignment \| Business Process Automation \| Business Process Management \| Business Process Modeling \| Business Process Outsourcing \| Business Processes

CIO Perspective: To be great at IT, you must be great at BPM sponsored by IBM WHITE PAPER: Sound business process management (BPM) lies at the heart of IT's ability to respond to the constant mandate to deliver "more for less." Access this resource for a Q&A on BPM with Toby Redshaw, the Group CIO leading a successful BPM program at Aviva plc, the world’s fifth largest insurance group. Posted: 06 Mar 2012 \| Published: 01 Jun 2010 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Business Process Outsourcing \| Business Processes

Top Five Obstacles Companies Face and How to Overcome Them sponsored by SAP America, Inc. WHITE PAPER: This white paper addresses five obstacles that small businesses and midsized companies face. Posted: 02 Feb 2012 \| Published: 27 Jan 2012 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Business Process Outsourcing \| SAP (Product) \| Small Businesses

Business Process Orchestration Helps Organizations Improve Customer Satisfaction and Profitability sponsored by SAP America, Inc. WHITE PAPER: This white paper looks at the increasing use of orchestration technologies to improve business processes that span two or more applications. Posted: 18 Oct 2011 \| Published: 31 Aug 2011 TOPICS: Business Activity Monitoring \| Business Intelligence Software \| Business IT Alignment \| Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Business Process Outsourcing

Business rules and decisioning for process experts sponsored by SAP AG WHITE PAPER: Read this white paper to discover how decisioning can be used as a method for enhancing process orientation to deliver greater value to the business. Continue reading to learn the critical importance of identifying and controlling how the decisions within processes and applications are made. Posted: 15 Sep 2011 \| Published: 15 Sep 2011 TOPICS: Business Process Automation \| Business Process Management \| Business Process Management Software \| Business Process Modeling \| Business Process Outsourcing \| Business Process Reengineering \| Business Processes \| SAP (Product)

Three Steps to Progress BPM from Project to Program sponsored by IBM WHITE PAPER: This white paper describes how the trend of broader BPM programs has changed what companies need in terms of BPM technology and “know-how.” Continue reading to learn three steps for helping establish a solid foundation for a BPM program that can enable your organization to easily scale its process improvement capability. Posted: 05 Aug 2011 \| Published: 05 Aug 2011 TOPICS: Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Business Process Modeling \| Business Process Outsourcing \| Business Process Reengineering \| Business Processes

The Business Case for Outsourcing to Vietnam sponsored by LogiGear Corporation WHITE PAPER: This white paper provides a business case for considering Vietnam as an offshore outsourcing destination, and offers specific examples from the IT and software industries, including a US software testing firm with a facility in Vietnam. Posted: 14 Jun 2011 \| Published: 14 Jun 2011 TOPICS: Business Process Management \| Business Process Outsourcing \| Cost Benefit Analysis \| Economic Environment \| Governments \| Offshore Outsourcing \| Staffing \| Strategic Planning \| Workforce Planning

SAP Outsourcing for Mid-Market Companies: A Comparison of Three Leading Providers sponsored by itelligence, Inc. WHITE PAPER: Running a business on SAP requires that the application be available 7x24, data be secure, and that the application can grow with an organization. The decision to select an outsourcer goes far beyond finding a data center. Read this paper and learn what questions to ask in order to select an outstanding SAP outsourcing provider. Posted: 28 Mar 2011 \| Published: 28 Mar 2011 TOPICS: Application Monitoring \| Business Process Outsourcing \| Data Center Management \| Enterprise Applications Software \| SaaS ERP \| SAP (Product) \| SMBs \| Systems Management \| Systems Management Software \| Vendor Selection

9 Steps to Building a Business Case for B2B Integration sponsored by IBM WHITE PAPER: Putting together a business case does not rank high on most IT executives’ list of favorite activities. But the ability to put together a compelling case is now more than ever a core competency. This paper explains how you can significantly increase your chances of approval if you follow the nine steps provided within. Posted: 24 Feb 2011 \| Published: 24 Feb 2011 TOPICS: B2B \| B2B Integration \| B2B Integration Software \| Business Process Automation \| Business Process Management \| Business Process Outsourcing \| Business Processes \| EDI \| IT Outsourcing Services

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BUSINESS PROCESS OUTSOURCING DEFINITION (continued): … Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain their position in the marketplace. BPO is often divided into two categories: back office outsourcing which includes internal business functions such as billing or purchasing, and front office outsourcing which includes customer-related services such as marketing or tech support. BPO that is contracted outside a company's own country is sometimes called offshore outsourcing. BPO that is contracted to a company's neighboring country is sometimes called nearshore outsourcing, and BPO that is contracted with the company's own county is sometimes called onshore outsourcing.
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