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e-Service White Papers (View All Report Types)
Cloud Computing and Open Source: IT Climatology is Born
sponsored by Eucalyptus Systems
WHITE PAPER: While public clouds offer tremendous scale at an attractive price point, private clouds will continue to be more attractive to businesses due to increased infrastructure control and policy enforcement capabilities. Access this resource to discover how transparency and speed of problem remediation can be achieved with open source platforms.
Posted: 27 Oct 2011 | Published: 27 Oct 2011

Eucalyptus Systems

If You Teach a Customer to Fish: The Power of Web Self-Service
sponsored by Epicor Software Corporation
WHITE PAPER: This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
Posted: 21 Nov 2008 | Published: 21 Nov 2008

Epicor Software Corporation

Configuration Assessment: Choosing the Right Solution
sponsored by Tripwire, Inc.
WHITE PAPER: Check out this white paper to discover how automated configuration assessment solutions like Tripwire Enterprise help ease the burden on IT of achieving and maintaining compliance, securing the IT infrastructure, and generating evidence for mandatory audits.
Posted: 08 Jan 2009 | Published: 01 Jul 2008

Tripwire, Inc.

Delivering on the Service Level Brand Promise to Customers Every Time - 9 Ways to Get There
sponsored by eGain Communications Corp.
WHITE PAPER: Outstanding customer service has become an imperative for superior performance, especially when poor service can damage brand equity. This paper provides strategies and tactics that companies can use to consistently deliver their customer service promise.
Posted: 04 Jan 2007 | Published: 01 Jan 2007

eGain Communications Corp.

Recent Innovations in Lead Engagement Technology Give Your Leads a Reason to Talk Back
sponsored by Conversica
WHITE PAPER: In this resource, you'll discover how recent innovations in lead engagement technology can enable your sales team to connect with every lead, every time by giving your leads a reason to talk back.
Posted: 27 Oct 2015 | Published: 27 Oct 2015


Why Everyone Needs to Own Customer Experience in the Application Economy
sponsored by CA Technologies.
WHITE PAPER: Access this white paper to find out how CIOs are using software development to polish their brands
Posted: 14 Sep 2015 | Published: 16 Jul 2014

CA Technologies.

Assessing the Business Value of IBM Digital Experience on Cloud
sponsored by IBM
WHITE PAPER: View this IDC research report to learn how businesses are adopting cloud technologies to improve customer experiences, and discover vendor capabilities that can lead to: cost reductions, increased productivity, and more.
Posted: 17 Nov 2015 | Published: 17 Nov 2015


Predictive Analytics and Decision Models Used to Optimize Cross-Selling and Prevent Churn
sponsored by IBM
WHITE PAPER: In this white paper, learn how C Spire Wireless overcame the problem of turning customer data into insights by adopting predictive analytics options. Discover how C Spire increased the effectiveness of its customer retention campaigns by 50% and gained the ability to optimize offers based on customers' account profiles.
Posted: 16 Oct 2015 | Published: 31 Oct 2015


Selling with Social: How Social Curation Drives Engagement and Sales
sponsored by Bazaarvoice
WHITE PAPER: Access this white paper now to learn how your business can use rich social content and customer feedback to drive engagement trust and conversion.
Posted: 24 Nov 2015 | Published: 24 Nov 2015


Social meets retail banking: How customer conversations drive acquisition, retention, and innovation
sponsored by Bazaarvoice
WHITE PAPER: Access this white paper to discover how your bank can seize the opportunity to redefine your brand and earn new customers by tapping into conversations via social.
Posted: 24 Nov 2015 | Published: 24 Nov 2015

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