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e-Service White Papers (View All Report Types)
 
Self-Service Business Intelligence and Data Integration Send Education Software Firm to the Head of the Class
sponsored by Jaspersoft
WHITE PAPER: Read this case study to find out which self-service business intelligence and data integration solution allowed Illuminate to provide up-to-the-minute data to school administrators.
Posted: 01 Apr 2015 | Published: 01 Apr 2015

Jaspersoft

Cloud Computing and Open Source: IT Climatology is Born
sponsored by Eucalyptus Systems
WHITE PAPER: While public clouds offer tremendous scale at an attractive price point, private clouds will continue to be more attractive to businesses due to increased infrastructure control and policy enforcement capabilities. Access this resource to discover how transparency and speed of problem remediation can be achieved with open source platforms.
Posted: 27 Oct 2011 | Published: 27 Oct 2011

Eucalyptus Systems

Delivering on the Service Level Brand Promise to Customers Every Time - 9 Ways to Get There
sponsored by eGain Communications Corp.
WHITE PAPER: Outstanding customer service has become an imperative for superior performance, especially when poor service can damage brand equity. This paper provides strategies and tactics that companies can use to consistently deliver their customer service promise.
Posted: 04 Jan 2007 | Published: 01 Jan 2007

eGain Communications Corp.

Configuration Assessment: Choosing the Right Solution
sponsored by Tripwire, Inc.
WHITE PAPER: Check out this white paper to discover how automated configuration assessment solutions like Tripwire Enterprise help ease the burden on IT of achieving and maintaining compliance, securing the IT infrastructure, and generating evidence for mandatory audits.
Posted: 08 Jan 2009 | Published: 01 Jul 2008

Tripwire, Inc.

If You Teach a Customer to Fish: The Power of Web Self-Service
sponsored by Epicor Software Corporation
WHITE PAPER: This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
Posted: 21 Nov 2008 | Published: 21 Nov 2008

Epicor Software Corporation

Operationalizing Voice of the Customer: How Top Performers Create Actionable Insights
sponsored by IBM
WHITE PAPER: To learn more about how your organization can integrate VOC tools into your operations access this informative white paper. Learn how your business can boost customer satisfaction and drive sales with a greater knowledge of your customers' needs and wants.
Posted: 20 May 2015 | Published: 31 Dec 2014

IBM

Benchmark Your BI Environment For Continuous Improvement
sponsored by Lavastorm analytics
WHITE PAPER: Access this helpful five-step assessment for information on what to consider when selecting a Business Intelligence (BI) platform. Discover the questions all leaders should ask themselves on making BI investments, and how to optimize tangible Return On Investment (ROI).
Posted: 14 Apr 2015 | Published: 05 Mar 2015

Lavastorm analytics

All-In-One Contact Centers For Today's Customer Experience Initiatives
sponsored by Genesys
WHITE PAPER: This white paper examines the critical qualities today's organizations should look for in a contact center solution, including the tools and capabilities it should provide.
Posted: 06 May 2015 | Published: 06 May 2015

Genesys

Monitor Application Performance in the Hybrid Cloud With Full Visibility
sponsored by New Relic
WHITE PAPER: This white paper highlights how to achieve end-to-end visibility into application performance, regardless of where your application or parts of your application are running.
Posted: 22 Apr 2015 | Published: 22 Apr 2015

New Relic

The Top 5 Mysteries of Utilization
sponsored by FinancialForce
WHITE PAPER: To learn more about utilization access this informative white paper. Discover the top 5 mysteries of utilization and how your organization can solve them.
Posted: 24 Apr 2015 | Published: 24 Apr 2015

FinancialForce
 
 
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