e-Service

WHITE PAPER: This brief white paper covers 9 critical capabilities to demand from your interactive voice response (IVR) cloud hosting provider.

Posted: 13 Mar 2012 | Published: 13 Mar 2012

WHITE PAPER: Access this white paper to discover how a better, smarter approach to commerce can eliminate the potential for unhappy customers and improve your reputation and brand. In today’s highly competitive marketplace, ensuring your customers are satisfied with your services is worth the extra effort.

Posted: 21 May 2012 | Published: 21 May 2012

WHITE PAPER: A good business process management (BPM) program enables your organization to scale your processes to deliver the most value to your business. Read this white paper to learn how to establish a solid foundation for BPM in three simple steps.

Posted: 21 Mar 2012 | Published: 21 Mar 2012

WHITE PAPER: This white paper explores the server requirements of today's critical applications and reveals key metrics used to monitor decision support.

Posted: 13 Mar 2012 | Published: 13 Mar 2012

EGUIDE: This white paper reveals how social media can be integrated into your customer relationship management (CRM) system to build and improve customer relations.

Posted: 05 Mar 2012 | Published: 05 Mar 2012

EGUIDE: Read this expert e-guide to review six key tips on ERP project management that can help you ensure implementation success.

Posted: 17 Apr 2012 | Published: 17 Apr 2012

WHITE PAPER: This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.

Posted: 01 Mar 2012 | Published: 01 Mar 2012

ANALYST REPORT: This report highlights industry best practices for establishing and nurturing CEM programs that delight customers while improving overall business results.

Posted: 27 Mar 2012 | Published: 27 Mar 2012

WHITE PAPER: Download this white paper for deep insight into the release of Oracle BPM Suite 11gR1 and the capabilities it has to improve your organizations business process management (BPM) needs. Read this now and discover the power of developing rule sets directly within the suite, the breakdown of each product and its capabilities and more.

Posted: 14 Mar 2012 | Published: 14 Mar 2012

WEBCAST: This brief webcast highlights how one organization leveraged HP's business process outsourcing as a platform for growth and competitiveness. Challenges and opportunities of outsourcing financial business processes are explored.

Posted: 17 Apr 2012 | Premiered: 17 Apr 2012