The flexibility and cost alternatives provided by new technologies -- such as virtualization, cloud computing, and different types of cloud-based solutions such as software-as-a-service (SaaS) -- present IT organizations with a choice of platforms to run an application or a business service.

The reality is that while these computing models may provide enabling technologies in the pursuit of efficiency, they only epitomize the need for a better and more reliable capacity management process that would help take full advantage of these computing models. Learn more about effectively managing and planning capacity for improvements in business services.