The benefits of virtualization, from accelerated service delivery and resource optimization to reduced costs for IT resources, have spurred many organizations to move toward a virtual infrastructure. However, the nature of the virtual environment, which calls for a vast network of shared resources, has created a new set of management complexities that can impede business service delivery - and has revealed an increasingly urgent need for service management.

IBM IT service management solutions help control costs, enhance performance and increase security in the virtual environment, with software for IT provisioning, IT monitoring, virtual storage, IT security, usage and accounting, software license management and more.