sponsored by IBM
Posted:  03 Dec 2010
Published:  03 Dec 2010
Format:  PDF
Length:  8  Page(s)
Type:  White Paper
Language:  English
ABSTRACT:

Many companies now feel that the first step toward improved service management is to develop service life cycles and implement them across the enterprise. In fact, informed observation shows that they already have elements of these life cycles in place now. The new guidance of today can help identify service life cycles, check their performance, diagnose their limitations and facilitate improvement.

This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives.






BROWSE RELATED RESOURCES
Application Life-Cycle Management | Application Life-Cycle Management Software | Enterprise Computing | IT Service Management | Service Level Management | Software Development Life-Cycles | Software Project Management | Software Quality Assurance

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