Many companies now feel that the first step toward improved service management is to develop service life cycles and implement them across the enterprise. In fact, informed observation shows that they already have elements of these life cycles in place now. The new guidance of today can help identify service life cycles, check their performance, diagnose their limitations and facilitate improvement.
This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives.
TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines