WHITE PAPER:
This webcast transcript offers instruction on how to formalize your enterprise Business Analysis practice to drive greater value out of all your ITIL initiatives. Learn how to implement a best practices strategy to maximize IT services.
WHITE PAPER:
This webcast will explore the dynamics of developing and putting in place a Business Analysis Center of Excellence and its importance from an enterprise point of view and continually driving high quality IT services throughout the enterprise.
WHITE PAPER:
CA Workload Automation is your solution to the challenges of virtualization, SOA, and composite application delivery. Read about the six layers of change and about building IT systems that can continuously respond to the needs of your business.
WHITE PAPER:
The SCA specifications define a programming model for assembling software services in a service-oriented architecture that offers great flexibility and agility.
sponsored by Enterprise Management Associates (EMA)
WHITE PAPER:
A key challenge for those starting a CMDB project is how to define and document detailed requirements that are both appropriate and achievable. This white paper provides expert tips and a template for crafting detailed CMDB project requirements.
WHITE PAPER:
This white paper discusses the benefits associated with ITIL. Discover how ITIL can be used to integrate data to provide a comprehensive cross-tier representation for IT services.
WHITE PAPER:
Learn how the capability maturity model for services (CMMi) has evolved out of a software maturity model to share common abilities with ITIL across software development and services to bridge business and IT gaps.
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