sponsored by Five9
Posted:  10 May 2013
Published:  10 May 2013
Format:  PDF
Length:  8  Page(s)
Type:  eGuide
Language:  English

Every business wants to reduce operating costs - who doesn't like saving money? For those in the service industry, the contact center is often the go-to department for cost savings, seeing as it often has one of the highest staffing counts within the company.

But cutting customer service costs without a solid plan in place could negatively affect your level of customer satisfaction.

Check out this expert e-guide to learn how you can effectively identify opportunities and cut costs within your contact center. Read on for more information on:

  • Low-cost contact center technologies
  • Key issues to consider when purchasing a software
  • Off-site call center outsourcing
  • And more

Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | CRM | CRM Best Practices | Outsourcing

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