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eCRM Reports
 
Salesforce Customer 360
sponsored by Salesforce
PRODUCT OVERVIEW: Government missions are complex, but the business processes and systems driving them don’t have to be. Learn how you can integrate your teams and technologies around one CRM platform—enabling all employees to engage customers like a unified organization, not a series of different, disconnected departments—with Salesforce.
Posted: 24 Nov 2020 | Published: 24 Nov 2020

Salesforce

Delivering the continuous, connected customer journey
sponsored by OpenText
EBOOK: Regardless of the many terrains customers tread, they expect consistent and personalized experiences. This seamless customer journey can generate game-changing rewards for your enterprise. Read this eBook to learn how you can get started optimizing your digital customer experience.
Posted: 08 Dec 2020 | Published: 08 Dec 2020

OpenText

Predictive routing in action
sponsored by Genesys
WHITE PAPER: Your KPIs are the definition of your customer service success. It’s important to do all you can to drive business outcomes and meet—or exceed—performance expectations. That starts with using technologies like AI-powered predictive routing. Learn about predictive routing, and how it can help you deliver a top-notch CX in this brief.
Posted: 18 Mar 2021 | Published: 18 Mar 2021

TOPICS:  CRM
Genesys

The Right Observability Tool Improves Customer Experience, And The Bottom Line
sponsored by Splunk
WHITE PAPER: End users are remarkably sensitive to application and service performance, willing to abandon a brand if frustrated by one poor experience. This means that your team needs to invest in the right observability tools to ensure quality customer experience. Explore more in this 451 Research Report, available for download here.
Posted: 26 Feb 2021 | Published: 26 Feb 2021

TOPICS:  CRM
Splunk

Are your Communications Slowing you Down?
sponsored by Avaya
RESOURCE: 69% of employees waste up to 60 minutes per day navigating between apps. With an overload of apps in today’s businesses, employees are becoming disengaged due to poor user experience, and this disengagement trickles down to your customers. View this infographic for more on why your communications may be slowing you down.
Posted: 31 Jul 2020 | Published: 30 Jun 2020

Avaya

EMP Webinar - Devices
sponsored by NWN Corporation
WEBCAST: NWN recently enhanced their NWN Experience Management Platform (EMP) for their 1,300+ customers, to help them achieve real-time visibility and control, and self-service capabilities. Learn about their EMP platform in this webinar, which also includes a quick demo of the solution.
Posted: 18 Nov 2020 | Premiered: Nov 18, 2020

NWN Corporation

Emojis, WISE women, and the battle with fake online reviews
sponsored by ComputerWeekly.com
PODCAST: In this episode, the lead up to an end-of-year General Election has Brian McKenna, Caroline Donnelly and Clare McDonald discussing politicians launching their own emojis, as well as the abuse many female politicians face online. The team also ponders whether online voting could be on the horizon for the UK.
Posted: 13 Nov 2020 | Premiered: Nov 13, 2020

TOPICS:  CRM
ComputerWeekly.com

Intent Data: Unlocking Revenue Growth
sponsored by TechTarget
EBOOK: Download this TechTargt eBook to see how you can leverage intent data to achieve sales and marketing objectives in every stage of the sales funnel, and support a revenue-rich ABM strategy.
Posted: 19 Feb 2021 | Published: 19 Feb 2021

TOPICS:  CRM
TechTarget

Expert Insights: Using Chatbots in Customer Service
sponsored by TechTarget
RESOURCE: Developing an effective chatbot strategy is a complex process that requires some careful planning. In this e-guide, our experts walk you through what you need to know to succeed with chatbots – including best practices for creating chatbot scripts, evaluation metrics to measure performance, and more.
Posted: 01 Apr 2021 | Published: 02 Apr 2021

TOPICS:  CRM
TechTarget

AI And Customer Experience Keeping It “Intelligent” Without The “Artificial”
sponsored by ServiceNow
WHITE PAPER: Explore this ServiceNow white paper to learn how AI-assisted customer service is delivering real, tangible benefits, ranging from 40% reduced average handle time to employee cost reductions of up to $5 million.
Posted: 09 Apr 2021 | Published: 09 Apr 2021

ServiceNow
 

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