The KPIs You Should Be Measuring
sponsored by ConnectWise
WHITE PAPER:
This white paper explains how MSPs can measure performance and evaluate their relationships with clients, improve service with those clients, and increase loyalty. Download now to learn how to accurately calculate the KPIs that are critical for MSPs, such as revenue valuation, customer acquisition cost, and more.
Posted: 05 Nov 2019 | Published: 04 Nov 2019
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How to Make the Customer Experience a Competitive Advantage for Your Business
sponsored by Skedulo
EBOOK:
Download this white paper to explore the 4 key steps you can take to improve your customer journey.
Posted: 25 Mar 2020 | Published: 25 Mar 2020
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IDC: Proactive Customer Service: Myth or Reality?
sponsored by ServiceNow
RESEARCH CONTENT:
Today’s customers are mobile and socially connected, so enterprises must proactively provide engagement and services across multiple channels at the time, place and device desired by the customer. Learn how you can do that with proactive customer service in this IDC report.
Posted: 29 Jan 2020 | Published: 29 Jan 2020
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Third-party marketing automation vs. native CRM tools
sponsored by ComputerWeekly.com
EGUIDE:
Though many CRM platforms offer native marketing automation tools, many organisations find it beneficial to use a third-party application, such as Eloqua or Marketo. Read more in this e-guide.
Posted: 24 Jan 2020 | Published: 24 Jan 2020
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Improve Customer Satisfaction, Sales and Workforce Engagement with Genesys AI
sponsored by Genesys
WHITE PAPER:
Many companies implement AI technologies to boost customer service interactions, but its value can—and should—be extended across the entire enterprise. Find out how you can implement AI throughout your entire CX strategy with Genesys in this white paper. Also explore how Genesys has helped other large companies enhance their AI implementation.
Posted: 03 Feb 2020 | Published: 03 Feb 2020
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Is it time the contact center walked away from social media?
sponsored by BT
WHITE PAPER:
Download this white paper to learn why some organizations have begun to move away from social media when it comes to contacting customers, and what you can do to derive more value from it.
Posted: 12 Mar 2020 | Published: 12 Mar 2020
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6 Reasons Customer Experience Management is the New Enterprise Marketing
sponsored by Contentstack
RESOURCE:
In this article, explore 6 reasons why customer experience management (CEM) should take precedence in your enterprise marketing strategy. Discover how a great CX adds value to your brand, and uncover how CEM makes powerful enterprise marketing affordable and attainable.
Posted: 18 Sep 2019 | Published: 12 Jun 2019
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Navigating the CX Technology Landscape
sponsored by Avtex
VIDEO:
View this webinar to review a number of trends impacting the CX technology landscape, and uncover everything you need to know about navigating its changes.
Posted: 30 Sep 2019 | Premiered: 04 Jul 2018
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Owner’s Manual for the Modern Demand Gen Engine
sponsored by TechTarget
EBOOK:
Download this e-book to learn how you can build a demand generation strategy that scales with your business to accelerate the pipeline and increase win rates.
Posted: 12 Mar 2020 | Published: 12 Mar 2020
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5 Ways to Transform Contact Center Results Through Unified Communications
sponsored by 8x8, Inc.
WHITE PAPER:
Download this white paper to learn about UC and contact center integration, and how it can help empower agents to meet your goals and realize 5 key benefits.
Posted: 13 Mar 2020 | Published: 13 Mar 2020
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