eCRM

WHITE PAPER: In this white paper, discover 7 ways your IT service desk can contribute to a positive employee experience. Explore the technologies raising the bar for digital employee experience, and see what your service desk can do to improve employee satisfaction across your organization.

Posted: 06 Jun 2019 | Published: 06 Jun 2019

WHITE PAPER: According to Forrester, organizations that use behavioral data from customer interactions are more successful than those who use customer surveys—but why? In this white paper, learn about the benefits of behavioral data, and explore use cases from organizations already putting behavioral data and analytics into play.

Posted: 01 Apr 2019 | Published: 01 Apr 2019

WHITE PAPER: Customer experience has emerged as a critical driver in competitive differentiation and revenue growth. As a result, the tools needed to manage customer interactions are changing. In this white paper, explore how AI is revolutionizing the customer experience, and decide if AI is right for your organization's customer service strategy.

Posted: 03 Apr 2019 | Published: 03 Apr 2019

RESOURCE: Customer success professionals provide an essential benefit to customers, but can also have a significant impact on the overall health of a business's bottom line, particularly for a SaaS business. Download this resource to learn more about the top 4 SaaS performance metrics that tie customer success to bottom-line revenue.

Posted: 29 Apr 2019 | Published: 26 Oct 2018

WHITE PAPER: A positive service experience drives more engagement with an organization. This applies in private and public sector, but it's not easy to achieve. Although everyone wants to provide excellent service, many challenges exist in delivering efficient, modernized services. In this white paper, review a checklist for modernizing customer experience.

Posted: 22 May 2019 | Published: 31 May 2019

ANALYST REPORT: HR leaders strive to satisfy the increasingly elevated expectations of a technically savvy workforce to create a positive perception of the HR organization and, by proxy, the employer. Download this report to find out how to provide a consumer-grade employee experience with 8 building blocks.

Posted: 03 Jun 2019 | Published: 03 Jun 2019

WHITE PAPER: In this report, learn how to prepare for the evolving business landscape by informing yourself of the trends influencing current BI, analytics, and data architecture strategies. Learn about cutting-edge BI and analytics tools, and get a better understanding of how to drive higher value from data and analytics.

Posted: 29 Apr 2019 | Published: 29 Apr 2019

RESEARCH CONTENT: Download this report to learn why simply adopting CRM as a member data repository is no longer enough for companies – including credit unions – to succeed. Find out how credit unions with poor CX performance can transform their performance to match that of next-generation CRM users with key building blocks summarized inside.

Posted: 03 Jun 2019 | Published: 03 Jun 2019

WHITE PAPER: Customer demands seem to change with the seasons, so it's no surprise that 74% of those surveyed by IDG found it difficult to keep up. In this white paper, explore how organizations can keep up with shifting customer expectations, and improve their CX by moving to the cloud.

Posted: 26 Feb 2019 | Published: 26 Feb 2019

WHITE PAPER: In this white paper, learn how to upgrade your contact center's capabilities through understanding and meeting the demands of the 21st century consumer. Explore the 3 stages of a successful contact center evolution, and review guiding principles for leveraging your customer service center.

Posted: 12 Jun 2019 | Published: 12 Jun 2019