Business of Information Technology  >   Business Management  >  

eCRM

RSS Feed   
eCRM Reports
 
The Many Flavors of Self-Service Measurement
sponsored by Zendesk
WHITE PAPER: Download this white paper to learn about the spectrum of self-service metrics and the business priorities they address, and find out how you can build a community with better customer relationships.
Posted: 12 Mar 2019 | Published: 12 Mar 2019

Zendesk

The Total Economic Impact of ServiceNow IT Business Management
sponsored by ServiceNow
ANALYST REPORT: Download this total economic impact study from Forrester to learn about the potential ROI of ServiceNow IT Business Management (ITBM) software and explore the benefits, costs, and risks associated with and ITBM investment.
Posted: 25 Jan 2019 | Published: 31 Oct 2018

ServiceNow

How B2B SaaS Companies Are Using Email to Engage with Their Customers
sponsored by SparkPost
WHITE PAPER: You don't have to work so hard to activate, engage and retain customers through email. Download this report to explore how 124 e-commerce and software executives are using application and product-generated emails to reach their customers, and explore how SparkPost's email delivery platform can help.
Posted: 22 Feb 2019 | Published: 31 Dec 2018

SparkPost

Better Contact Center Reporting: Two Routes to Improving Analytics to Drive Key Business Objectives
sponsored by ShoreGroup
RESOURCE: As the contact center landscape changes, so too must the reporting and analytics solutions that drive decision-making and performance management. In this industry brief, discover the two routes available for contact centers looking to innovate their analysis and reporting capabilities, and decide which path is best for your business.
Posted: 07 Mar 2019 | Published: 31 Dec 2018

ShoreGroup

Artificial Intelligence in Asia: Trust, Understanding and the Opportunity to Re-Skill
sponsored by Salesforce
WHITE PAPER: AI is projected to drive $3.9 trillion in global business value by 2022, according to a forecast by Gartner. But exactly how familiar are consumers with AI? And how well do they know it? In this white paper, discover what Asian consumers know about AI, and the common pain points that make them tick.
Posted: 13 Mar 2019 | Published: 13 Mar 2019

Salesforce

The Five Legitimate Shoppers You're Declining
sponsored by Riskified
WHITE PAPER: Staying ahead in the competitive e-commerce universe is no easy feat, and, with an increase in cross-border purchases, vetting orders for fraud is becoming both more challenging and critical. In this e-book, get a better understanding of false declines and steps that can be taken to reduce them.
Posted: 14 Mar 2019 | Published: 14 Mar 2019

Riskified

How to Provide a Frictionless Search and Navigation Experience to Shoppers
sponsored by Algolia
WHITE PAPER: Download this guide to learn how Algolia can connect with your Magento store product catalog and categories to accelerate conversions on your store and provide a frictionless search and navigation experience.
Posted: 19 Mar 2019 | Published: 19 Mar 2019

Algolia

The True Cost of Building Your Enterprise Search
sponsored by Algolia
WHITE PAPER: When it comes to implementing search on your company site, do you build or buy?This cheat sheet will help you quickly weigh the pros and cons of both options - download it now.
Posted: 18 Mar 2019 | Published: 31 Dec 2018

TOPICS:  CRM
Algolia

A Retailer's Guide to Getting Omnichannel Customer Service Right
sponsored by Zendesk
WHITE PAPER: The key is here consistency - less handing around customers from department to department and more knowing what they need before they even ask. This is what omnichannel customer service is about. Read this white paper for more information.
Posted: 22 Mar 2019 | Published: 31 Dec 2018

TOPICS:  CRM
Zendesk

4 Transformative Best Practices for Future-Ready Customer Service Experiences
sponsored by ServiceNow
ANALYST REPORT: In this analyst report from Aberdeen, discover what the best-in-class customer service organizations are doing to stay ahead. Download now to learn more about the top challenges impacting successful CX, and uncover the 4 transformational techniques to take your customer service to the next level.
Posted: 24 Jan 2019 | Published: 30 Nov 2018

ServiceNow
 

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2019, TechTarget | Read our Privacy Statement