Employee Experience and Customer Experience: 2 Halves of the Whole Equation
sponsored by RingCentral
WHITE PAPER:
Download this report to explore the relationship between customer and employee experience, and what communication tools can help you support them both.
Posted: 23 Apr 2020 | Published: 23 Apr 2020
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Digital Transformation 2.0 for FSI: Plan your CX Strategy for 2020 and Beyond
sponsored by Genesys
WEBCAST:
For today’s FSI companies, providing great customer experiences is just as important as the services you offer, or the transactions you process. With that in mind, how do you take the next step to digital transformation and plan for 2020 and beyond? Find out in this this webinar.
Posted: 14 May 2020 | Premiered: May 14, 2020
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6 Best Practices of Field Service Leaders
sponsored by ServiceNow
WHITE PAPER:
Many field service organizations today still manage much of their work manually, using spreadsheets, email and even pen and paper—which can often lead to inefficient operations and frustrated customers. Download this eBook to explore 6 best practices for upgrading field service management to improve CX.
Posted: 29 Jan 2020 | Published: 29 Jan 2020
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CSM Essentials Guide: Where customer service and experience intersect
sponsored by ServiceNow
EGUIDE:
In this expert guide, learn how customer service technologies have evolved since they first emerged and why they’re so important to your overall strategy.
Posted: 28 Jan 2020 | Published: 28 Jan 2020
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How Holiday Inn Re-vamped their Contact Center with CallMiner
sponsored by CallMiner
WEBCAST:
Holiday Inn Club Vacations is a collection of resorts in the U.S. Hoping to expand their contact center and better meet compliance requirements, the company implemented CallMiner’s Eureka platform. Learn about Holiday Inn’s experience and the benefits Eureka helped them realize in this brief video.
Posted: 19 Mar 2020 | Premiered: Mar 19, 2020
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How 9 CCaaS Vendors Measure Up
sponsored by EvolveIP
RESEARCH CONTENT:
According to Gartner, CCaaS solutions are becoming the preferred deployment model for many contact centers in North America—a title that was previously held by on-premises contact centers. Download this Magic Quadrant report to assess 9 of the top vendors and their products to see why CCaaS has continued to be the popular choice.
Posted: 13 Jan 2020 | Published: 13 Jan 2020
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How to Jumpstart Growth in Commerce
sponsored by Salesforce
EBOOK:
How can companies keep up with changing customer demands while also tackling their daily challenges? Download this guide for 15 ways to drive your business forward and reach customers everywhere—on their terms.
Posted: 08 Jul 2020 | Published: 08 Jul 2020
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From SalesforceIQ to Freshsales: How CovalentCareers increased revenue by 100%
sponsored by Freshworks
CASE STUDY:
Access this case study to learn 4 Freshsales features that eye care start up CovalentCareers is using to their advantage.
Posted: 30 Jun 2020 | Published: 30 Jun 2020
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Why your customers should shape your DX strategy
sponsored by TechTarget
RESOURCE:
Digital transformation is no longer just a buzzword. Instead, DX begins and ends with how you think about, and engage with, your customers—with the help of digital technology. Grab a copy of our guide—after a brief survey—to learn why transforming CX should be high on your executive priority list.
Posted: 22 Apr 2020 | Published: 25 Mar 2020
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Building the Business Case for an Omnichannel Contact Center
sponsored by Genesys
WHITE PAPER:
Download this tip sheet to learn 11 metrics for building your business case for omnichannel customer service.
Posted: 30 Jan 2020 | Published: 30 Jan 2020
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