Making the cross-channel commitment
sponsored by Adobe
EBOOK:
To reach customers everywhere — email, SMS, social, and more — you need a cross-channel marketing solution. But, before your organization says, “we do,” make sure you’re ready for the commitment. To find the right technology partner and ensure you’re ready, download this guide.
Posted: 19 Oct 2020 | Published: 19 Oct 2020
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UK Contact Centre Verticals: Retail & Distribution
sponsored by Genesys
RESEARCH CONTENT:
“UK Contact Centre Verticals: Retail & Distribution” looks at the structure, growth, technology, HR and commercial issues found in contact centers within the UK retail & distribution sector. Download your copy to explore ContactBabel’s findings.
Posted: 14 Oct 2020 | Published: 14 Oct 2020
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Why Emotional Connections Are Vital to Delivering Outstanding Customer Experiences
sponsored by Intrado
WHITE PAPER:
Read this white paper to explore research surrounding the impact of emotional connections on good customer experiences, and get tips on establishing these connections with your customers.
Posted: 03 Jun 2020 | Published: 03 Jun 2020
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COVID-19 Digital Engagement Report
sponsored by Twilio
EBOOK:
To better understand the pandemic’s effects on businesses, Twilio, a leading cloud communications and customer engagement platform, surveyed 2,569 enterprise decision makers in the US, UK, Germany, and 6 other countries. Review their findings in this eBook.
Posted: 22 Sep 2020 | Published: 22 Sep 2020
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Exploring Experience as a Service with Genesys
sponsored by Genesys
WEBCAST:
Watch this webinar to hear from 3 CX experts as they discuss: what experience means for customers, how expectations have changed, how technology helps address CX challenges, and more.
Posted: 15 Oct 2020 | Premiered: Oct 15, 2020
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The State of the Contact Center: 8 Insights Shaping the Future of CX
sponsored by 8x8, Inc.
EBOOK:
Download this eBook to explore results from 8x8 and Hanover Research’s recent survey on the current state of contact centers, and the 8 key findings they predict will shape the future of CX.
Posted: 12 May 2020 | Published: 12 May 2020
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Achieving Project Visibility and Control
sponsored by Unit4
WHITE PAPER:
To ensure project profitability (and ultimately company profitability), your organization must play as a team throughout the lifecycle of each project—something that’s often easier said than done. Download this white paper to explore strategies and tools that can help you implement this level of end-to-end teamwork across your organization.
Posted: 10 Aug 2020 | Published: 10 Aug 2020
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Tyres4U disrupts traditional tire sales models with public cloud
sponsored by Rackspace
CASE STUDY:
Read this case study to see how Australian tire company, Tyres4U, was able to build and implement the cloud-based, online retail platform they needed with the help of Rackspace.
Posted: 06 Aug 2020 | Published: 06 Aug 2020
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4 Ways AI Can Help Build an Omnichannel Customer Experience
sponsored by Verizon
WHITE PAPER:
A company with a quality online, and offline, presence is one that lets its customers interact with it no matter where the customer is. Rather than relying solely on humans, companies can deploy AI to help deliver a consistent and accurate experience across channels. Check out this white paper to learn more about omnichannel customer experience.
Posted: 25 Jun 2020 | Published: 18 Mar 2019
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4 Ways DTC Brands are Mastering the Customer Experience
sponsored by Kustomer
WHITE PAPER:
Direct-to-consumer (DTC) businesses are upending entire industries and putting customers first. Learn how DTC businesses are creating experiences that truly connect with customers, and how you can do the same in this white paper.
Posted: 22 Sep 2020 | Published: 22 Sep 2020
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