eCRM Services

EBOOK: The UK’s leading customer experience event for the banking, financial services and insurance sector sparked plenty of lively conversations this year. Download this guide to review some of the key ideas from the CX Exchange BFSI that can provide some inspiration as you fight to win the customer loyalty war.

Posted: 14 Sep 2020 | Published: 14 Sep 2020

ANALYST REPORT: Analysts Bob Tarzey and Clive Longbottom explain how organisations can provide a top-rate online experience for their customers

Posted: 13 Jan 2016 | Published: 14 Jan 2016

CASE STUDY: Fintech company, Klarna, has a lot of ground to cover, and its legacy chat solution just couldn’t keep up. After searching for a new solution, Klarna decided to implement Freshchat by Freshworks. Learn about their experience working with Freschat, and the benefits they’ve achieved since partnering in this case study.

Posted: 21 Sep 2020 | Published: 21 Sep 2020

EBOOK: It’s a common industry practice to focus primarily on prospects who match a specific persona or job title—but is that really the best method? According to recent research, the answer is no. Download this resource to learn how you can refocus your efforts and get more leads by homing in on prospects with recent, relevant, pre-purchase activity.

Posted: 21 Feb 2020 | Published: 21 Feb 2020

EBOOK: Download this e-book to learn how you can use AI to engage with customers in a more personalized, efficient and convenient manner.

Posted: 22 Sep 2020 | Published: 22 Sep 2020

WHITE PAPER: Personalization is a vital part of good customer service—but doing it effectively can be hard. Download this personalization checklist to make sure you have all the necessary answers and tools for a successful strategy.

Posted: 01 May 2020 | Published: 01 May 2020

CASE STUDY: Read this case study to see how Nordic financial software provider, Banqsoft, was able to transform the customer experience and support strategy through service delivery with ServiceNow.

Posted: 23 Nov 2020 | Published: 23 Nov 2020

EGUIDE: In this e-guide, our CRM experts discuss how social media is transforming the way contact centers work. Learn strategies and best practices for implementing a social media customer service plan in your contact center.

Posted: 22 Feb 2016 | Published: 11 Feb 2016

EGUIDE: As customer expectations increase, so does the need for excellent customer service and customer experience. There are many methods to improve CX - some complex and costly, others relatively simple and inexpensive. But how do you know what's right for you, and where do you start? Here are 10 initiatives you can use to improve customer experience.

Posted: 03 Jul 2020 | Published: 03 Jul 2020

CASE STUDY: CRM and customer service are prime factors for businesses, so having perfect wireless and wireline communications is a must. This exclusive resource highlights a CRM solution that was able to deliver rock-solid service.

Posted: 15 Oct 2014 | Published: 10 Oct 2014