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An Introduction to ABM Scoring sponsored by TechTarget WHITE PAPER: Download this white paper to examine common models and insight on what qualification criteria to focus on in determining your own ideal approach to ABM scoring. Posted: 19 Jul 2019 \| Published: 19 Jul 2019 TOPICS: CRM \| CRM Analytics \| CRM Services \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Support Software \| Lead Generation \| Lead Management \| Marketing \| Sales \| Sales and Marketing Software

Integrating CRM and Contact Center Technologies to Improve Customer Experience sponsored by Avtex WHITE PAPER: View this white paper to learn how your organization can improve contact center performance and customer satisfaction with a CRM integration. Review how a CRM integration can help provide superior customer service on first contact, and learn what to look for in a contact center and CRM integration software. Posted: 25 Sep 2019 \| Published: 31 Dec 2017 TOPICS: Business Intelligence \| Business Intelligence Software \| Call Center Management \| Call Center Services \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Contact Centers \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Hosting \| CRM Services \| CRM Software \| Customer Loyalty \| Customer Satisfaction \| Customer Self-Service \| Customer Service \| Customer Support Software

Solution Spotlight: Measuring, Monitoring and Improving Customer Experience sponsored by IBM EGUIDE: In this e-guide, our experts sit down with Forrester analyst Zach Hofer-Shall and other industry authorities as they explore how you can address the challenges of CEM. Also inside, find 10 tips for improving customer experiences. Posted: 29 Jan 2014 \| Published: 29 Jan 2014 TOPICS: Content Delivery \| Content Management \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Marketing \| Sales \| Social Networking

The American Cancer Society's Multichannel Engagement Strategy Success Story sponsored by Oracle Corporation EGUIDE: In this e-guide, you will discover how the American Cancer Society's leadership is implementing a sophisticated multichannel engagement strategy to reach all those passionate about their cause. Download now to uncover how this strategy could be useful in helping your organization create meaningful multichannel engagement with your customers. Posted: 23 Feb 2016 \| Published: 17 Feb 2016 TOPICS: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Data Integration \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

Puzzling: Finding the Missing Pieces of your Customer Picture sponsored by IBM WEBCAST: In this on-demand video, learn about the need for a complete customer view, and discover how the right big data and analytics tools can help you get there by giving you the power to predict customer behaviors, improve customer engagement, and more. Posted: 27 Dec 2013 \| Premiered: Sep 3, 2013 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Analytics \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Predictive Analytics \| Predictive Analytics Software

HP helps United Airlines consolidate their IT infrastructure sponsored by Hewlett-Packard Enterprise WEBCAST: This brief video case study examines how United Airlines was able to consolidate its IT infrastructure and fuel customer experience success with the right service. Tune in to learn more now. Posted: 07 Feb 2014 \| Premiered: Dec 31, 2012 TOPICS: CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| IT Departments \| IT Infrastructure \| IT Management \| IT Managers \| IT Systems

Mobile CRM: Conquering the Data Integration Challenge sponsored by Microsoft EGUIDE: Without an effective way to integrate data from disparate systems, your mobile CRM can't help you optimize the customer experience. This expert guide explores how companies have overcome their data integration challenges to improve their mobile CRM. Posted: 24 Feb 2016 \| Published: 16 Feb 2016 TOPICS: CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Service \| Customer Service Best Practices \| Data Integration \| Data Management \| Mobile CRM \| Smart Phones

Popular Technologies Enrich Customer Experience Strategies sponsored by SearchCRM EBOOK: This expert e-book looks at modern changes in customer experience management. Access to explore mobile and social CRM's increasingly dominant and multidimensional role in customer engagement, as well as ways to transform customer data from disparate digital sources into more personalized messaging. Posted: 25 Mar 2016 \| Published: 15 Mar 2016 TOPICS: CRM \| CRM Services \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Mobile CRM

Delivering omni-channel shopping sponsored by Hewlett-Packard Enterprise WHITE PAPER: This resource introduces a data management and analytics approach that gives you the power to harness customer information to improve experiences and meet constantly changing consumer expectations. Posted: 06 Feb 2014 \| Published: 06 Feb 2014 TOPICS: Analytic Applications Software \| Business Intelligence \| Business Intelligence Software \| Content Analytics \| Content Management \| CRM \| CRM Analytics \| CRM Analytics Software \| CRM Services \| CRM Software \| Customer Data Management \| Customer Data Management Software \| Customer Retention \| Data Analytics \| Data Management \| Data Management Software \| Data Mining \| Data Mining Software \| Information Management

Patient Engagement in Healthcare sponsored by ServiceNow EGUIDE: Download this e-guide to explore several methods being used to maximize patient engagement tools and uncover some of the most effective patient care initiative and learn more about the future of CRM-themed caregiving as akin to a one-stop "shopping" experience for patients. Posted: 27 Aug 2019 \| Published: 27 Aug 2019 TOPICS: CRM \| CRM Services \| CRM Software \| Health Care Applications Software \| Health Care Industry \| Health Care Software

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