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TIA Reports
 
The great customer experience opportunity
sponsored by Genesys
EBOOK: As the telco industry races towards yet another new network shift, customer experience is in the spotlight. Download this report to explore insights from the industry leaders placing CX at the top of their to-do lists, as well as tips to help you design your own strategy.
Posted: 15 Sep 2020 | Published: 15 Sep 2020

Genesys

9 Examples of Remote Teams Doing It Right
sponsored by RingCentral
RESOURCE: Check out this resource to read about 9 remote team success stories to help empower your own team to succeed in this new age of telecommuting work.
Posted: 03 Aug 2020 | Published: 03 Aug 2020

RingCentral

Re-energizing the customer conversation
sponsored by Genesys
EBOOK: Genesys recently held their 2020 Utility Week Customer Summit, which gave telco executives an opportunity to share their insights on surviving in today’s competitive environment. Explore some of the key takeaways in this eBook.
Posted: 15 Sep 2020 | Published: 15 Sep 2020

Genesys

Guide to overcoming challenges facing the telecom sector
sponsored by ComputerWeekly.com
EGUIDE: The telecoms sector in 2017 finds itself increasingly challenged as operators and end-users respond to multiple challenges, such as the emergence of software-based networks, the steady erosion of voice revenues, and the growth of 'free' communications services.
Posted: 11 Aug 2017 | Published: 11 Aug 2017

ComputerWeekly.com

Streamline your Telco DX strategy
sponsored by ServiceNow
VIDEO: Learn more about how ServiceNow's telecom product offerings can improve customer care, reduce operating costs, and fully engage with new network technology to drive critical enablers of business change.
Posted: 04 Nov 2020 | Premiered: 04 Nov 2020

ServiceNow

Introduction to Perspectium
sponsored by ServiceNow
WEBCAST: This video highlights the two major problems Perspectium can solve for ServiceNow customers: automating data extraction at volume and velocity, for archive, backup/restore, reporting and analytics, migrations, and more and providing a platform for service providers to connect with their customers throughout the service relationship.
Posted: 06 Nov 2020 | Premiered: Nov 6, 2020

ServiceNow

Addressing Digital Risks in Business-Critical Infrastructures
sponsored by Schneider Electric
WHITE PAPER: In the age of digital transformations and the Internet of Things (IoT), cybersecurity needs to be front of mind in order to prevent costly disruptions. But as hackers grow increasingly clever, maintaining security in these environments becomes difficult. Read this white paper to learn more about the common risks and how to address them.
Posted: 29 May 2020 | Published: 29 May 2020

Schneider Electric

Solution Spotlight: Creating a Strong Customer Experience Management Strategy
sponsored by SearchCRM
EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.
Posted: 05 Dec 2012 | Published: 05 Dec 2012

SearchCRM

Computer Weekly – 9 July 2013: The most influential women in UK IT
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we unveil our list of the 25 most influential women in UK IT, and talk to the winner - Tech City CEO Joanna Shields. We hear from oil giant BP about how it moved to a hybrid cloud environment. And we examine the changing nature of the outsourcing market and what it means for IT managers.
Posted: 08 Jul 2013 | Published: 09 Jul 2013

ComputerWeekly.com

The 7 Deadly Skills Your IT Team Should Possess
sponsored by Skillsoft
WHITE PAPER: This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess.
Posted: 18 Apr 2012 | Published: 18 Apr 2012

Skillsoft
 
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