Self Service and Support

WHITE PAPER: Access this white paper to learn the 5 critical components you need to win with ecommerce in 2021, including tips on cloud infrastructure agility, the importance of MDM, and more.

Posted: 14 Jun 2021 | Published: 14 Jun 2021

WHITE PAPER: Learn about the key role service design plays in delivering outstanding customer experiences, and how to get started in this white paper.

Posted: 04 Jun 2020 | Published: 04 Jun 2020

EBOOK: If you struggle with consolidating, organizing and distributing customer data, you’re not alone—many organizations do. That’s why using a customer data platform (CDP) is so helpful. Download this checklist to review 10 questions that you should consider before implementing a CDP.

Posted: 21 Dec 2020 | Published: 21 Dec 2020

EBOOK: One in three customers will leave a brand they love after just one bad experience. That’s why it’s so important to be as helpful, accurate and responsive as you can possibly be. In this interactive eBook, explore a framework for building customer loyalty that can help you win new customers and keep them coming back.

Posted: 14 Jan 2021 | Published: 14 Jan 2021

WHITE PAPER: To meet customer experience expectations, businesses need to strengthen their personalization efforts and build customer trust. Access the results of this Forrester Thought Leadership Paper to learn why many businesses are struggling to meet CX expectations, and what CX leaders are doing to set themselves ahead.

Posted: 31 Mar 2021 | Published: 31 Dec 2019

RESOURCE: Health emergencies, like COVID-19, often bring about changes in consumer behavior—which, in turn, affects many organizations’ operations. So, how should you plan for the next few months? Start by downloading this blog post, which offers tips for insights and analytics teams as they try to define a “new normal.”

Posted: 27 Mar 2020 | Published: 27 Mar 2020

WEBCAST: Check out this webcast from Alchemer to hear VP of Customer Experience at IDC and CEO at Alchemer discuss how to build an empathetic relationship between customers and brands, the importance of technology in strengthening customer experience and driving business outcomes, and more.

Posted: 18 Feb 2021 | Premiered: Feb 18, 2021

WHITE PAPER: The pandemic has accelerated QR code adoption, as even the most casual consumer has become familiar with using QR code menus, check-ins, tour guides, and more. Access this white paper to discover the top 5 breakthrough uses for QR codes and see how they can serve as simple, cost-effective customer engagement strategies for all companies.

Posted: 13 Jul 2021 | Published: 13 Jul 2020

EGUIDE: Gartner recently found that 15% of all customer service interactions will be handled completely by AI by 2021. But many organizations have also reported difficulty with managing AI technologies. Read the 3 articles in this handbook to learn about the benefits and drawbacks of customer service AI and other self-service platforms

Posted: 24 Jan 2020 | Published: 24 Jan 2020

EGUIDE: This essential e-guide delves deep into what it takes to provide integrated multi-channel customer experiences, with insights from experts including Ernan Roman, President of Ernan Roman Direct Marketing.

Posted: 17 Jul 2014 | Published: 17 Jul 2014