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Self Service and Support Reports
 
Customer Behavior Data: Opportunities, Challenges & the Reality
sponsored by Outlier
WHITE PAPER: How can your business take advantage of customer behavioral data? Read this e-book to find out. Inside, you’ll find guidance on how to gleam business-critical results from customer behavior data, 3 use cases, and how to overcome any challenges in your path.
Posted: 22 Apr 2020 | Published: 22 Apr 2020

Outlier

A Manufacturer’s Guide to Growing Profitably
sponsored by Epicor
WHITE PAPER: Most manufacturers expect to grow their business in the next 12 months and with the right IT in place, they can ensure this change is successful. Study this ebook to learn 5 key growth factors that contributed to business growth last year and 5 risks that may hinder growth in the coming year.
Posted: 05 Feb 2020 | Published: 05 Feb 2020

Epicor

Trends in Creating MSP Value: A 2020 View
sponsored by Asigra
ANALYST REPORT: Written with MSPs in mind, this ESG white paper explains how to establish healthy channel relationships, both with customers and partners, to foster growth and profitability. Download it now to improve the value of your MSP by reviewing 3 MSP success factors, 5 essentials for a healthy business model, and more.
Posted: 17 Dec 2019 | Published: 31 Oct 2019

Asigra

Business Value of ServiceNow Customer Service Management
sponsored by ServiceNow
ANALYST REPORT: In this Total Economic Impact study by Forrester, discover the framework for evaluating the potential financial impact of investing in ServiceNow Customer Service Management.
Posted: 30 Jul 2019 | Published: 01 Apr 2019

ServiceNow

Create High-Value Customer Experiences in the Field like HP Indigo
sponsored by ServiceNow
WEBCAST: Watch this webinar to hear from Jonathan Zur, Service Program Manager at HP Indigo, as he explains how product uptime and customer satisfaction improved after ServiceNow helped the company enlist field service engineers as mobile case agents who could schedule their own visits.
Posted: 18 May 2020 | Premiered: May 18, 2020

ServiceNow

Build A Collaboration Strategy That Benefits Every Part of Your Organization
sponsored by Vonage
EGUIDE: Download this expert guide for advice on how support a collaborative culture in your organization, and 5 tips for choosing a call center customer experience platform.
Posted: 27 Mar 2020 | Published: 27 Mar 2020

Vonage

Checklist: Managing Work-from Home Contact Center Agents
sponsored by NICE inContact
WHITE PAPER: Download NICE inContact’s Remote Agent Checklist to help you prepare in the event your organization is forced to work from home.
Posted: 13 Apr 2020 | Published: 13 Apr 2020

NICE inContact

Future-Proof Your Digital Experiences
sponsored by Progress Software Corporation Sitefinity
WEBCAST: Digital transformation is frequently touted as a necessary initiative, but what exactly is it addressing? For many businesses, digital transformation is a process focused on overhauling and improving the user experience. Watch this webcast to learn how digital transformation affects the customer experience and prepares it better for the future.
Posted: 30 Apr 2020 | Premiered: Feb 17, 2020


Three Ways Chatbots Improve Customer Experience
sponsored by Genesys
EBOOK: Check out this e-book to learn about Genesys’ chatbot which delivers fast and cost-effective business results through blended AI: their seamless combination of bots and automation with humans.
Posted: 15 May 2020 | Published: 15 May 2020

Genesys

Consumer Insights/Analytics leading in defining New Normal
sponsored by Fractal
RESOURCE: Health emergencies, like COVID-19, often bring about changes in consumer behavior—which, in turn, affects many organizations’ operations. So, how should you plan for the next few months? Start by downloading this blog post, which offers tips for insights and analytics teams as they try to define a “new normal.”
Posted: 27 Mar 2020 | Published: 27 Mar 2020

Fractal
 

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