Self Service and Support

WHITE PAPER: Inside, discover how to make personalization work for your retail organization without compromising customer privacy. Uncover the digital technologies moving retailers closer to seamless digital experience, and review 4 ways to keep your customer secure throughout the personalization process.

Posted: 26 Sep 2019 | Published: 26 Sep 2019

RESEARCH CONTENT: 70% of consumers think the use of bots programmed to respond like agents is acceptable in customer service. Recommendations for digital integration and many more CX improvement tools can be found in these white pages.

Posted: 07 Dec 2018 | Published: 30 Nov 2018

WHITE PAPER: CRM has become the cornerstone of successful businesses around the globe, but what exactly do you know about CRM? In this special report, discover some common misconceptions about CRM. Review 4 pivotal questions that determine the success or failure of a CRM framework, and review how to measure the value of your CRM software..

Posted: 29 Aug 2019 | Published: 15 Nov 2017

VIDEO: View this brief video to discover how NICE CXone can help contact center management easily monitor and quickly respond to customer queries while driving agent performance, and decide if CXone is right for your organization.

Posted: 15 Aug 2019 | Premiered: 15 Aug 2019

EGUIDE: Chatbots are a great option for handling frequent, easy-to-answer questions, but how effective are they in a CX strategy? Inside, explore the benefits of chatbot technology. Learn how chatbots can help improve your CX strategy, and discover how to determine the right point for chatbot-human handoff.

Posted: 17 Jul 2019 | Published: 15 Jul 2019

WHITE PAPER: In this white paper, learn how CMOs can drive cutting-edge customer experiences by leveraging their existing business data, and review how leveraging your data effectively can help attract new prospects, increase conversion rates, and reduce customer churn.

Posted: 30 Aug 2019 | Published: 30 Aug 2019

WHITE PAPER: Compared to rest of the world, APAC consumers are most likely to willingly give up their personal data to improve the overall customer experience (CX). Read this white paper to learn how to take advantage of this opportunity, and use the APAC consumer willingness-to-share for testing new CX strategies for your brand before a global rollout.

Posted: 30 Sep 2019 | Published: 30 Sep 2019

WHITE PAPER: Customer experience has reached the pinnacle of businesses success, but it has become an extremely time and resource intensive priority. Download this chatbot guide which overviews 5 data points proving why businesses should consider implementing AI chatbots to meet customer needs.

Posted: 14 Nov 2019 | Published: 14 Nov 2019

RESOURCE: View these video to learn how your organization can improve its customer experiences with ServiceNow Customer Service Management.

Posted: 18 Sep 2019 | Published: 18 Sep 2019

WHITE PAPER: Marketers are increasingly relying on a customer experience-first, account-focused strategy called account-based marketing (ABM). Download “The Definitive Guide to Account-Based Marketing,” to learn exactly what ABM is, how to create a successful strategy, and what tools are needed to deliver on your goals.

Posted: 19 Nov 2019 | Published: 19 Nov 2019