Retail's Formula for Success in 2019
sponsored by Lucidworks
WHITE PAPER:
To remain competitive, retailers will require renewed focus on technologies and disciplines that will have the greatest impact on customer satisfaction, operational efficiency and ROI. Read this white paper to learn about 3 key areas that evidence shows are critical to future retailer success.
Posted: 20 Jun 2019 | Published: 31 Dec 2018
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Self-Service: Going Beyond the FAQ
sponsored by Attivio
WHITE PAPER:
Don't confuse self-service customer experience with a FAQ though—you need to go beyond that. Read this white paper for a 5-minute guide to taking big steps toward true self-service customer experience.
Posted: 01 Aug 2019 | Published: 01 Aug 2019
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Is Customer Experience (CX) More Important Than Product?
sponsored by Squelch
RESOURCE:
The key to a successful CX culture is developing a sense of connection. At its most basic level, this connection must exist between customer support and success agents and the company itself, as agent satisfaction is critical to the overall success of a business. In this resource, learn how to create a winning CX by providing a seamless experience.
Posted: 30 Apr 2019 | Published: 08 Mar 2019
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To Achieve a Consumer-Grade Employee Experience, HR Must Follow CRM
sponsored by ServiceNow
ANALYST REPORT:
HR leaders strive to satisfy the increasingly elevated expectations of a technically savvy workforce to create a positive perception of the HR organization and, by proxy, the employer. Download this report to find out how to provide a consumer-grade employee experience with 8 building blocks.
Posted: 03 Jun 2019 | Published: 03 Jun 2019
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Supporting a Multichannel Contact Center
sponsored by SearchCRM
EGUIDE:
Consult this expert e-guide to uncover how you can provide customer support across multiple communication channels. Assisting customers efficiently is imperative to the reputation of your business. This e-guide covers best practices for managing multiple channels, so you can prepare for communication from every angle.
Posted: 13 Feb 2013 | Published: 13 Feb 2013
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State of the Connected Customer
sponsored by Salesforce
RESEARCH CONTENT:
For businesses, there's more focus than ever on going beyond the expected product or service, to deliver a customer experience that truly differentiates. This report examines the evolution of these expectations, the technology that's driving them, and the balance of trust between customers and companies.
Posted: 05 Sep 2018 | Published: 05 Sep 2018
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The Future of the Contact Center
sponsored by Avaya
RESEARCH CONTENT:
In this Gartner research report, discover what to expect from the future contact center. Learn how AI can help revolutionize your engagement and interactions, and explore the technological changes paving the way for the contact center of the future, including cloud technology, chatbots, and more.
Posted: 24 May 2019 | Published: 25 Apr 2019
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9 Critical Capabilities to Demand From Your IVR Cloud Hosting Provider
sponsored by Voxeo
WHITE PAPER:
This brief white paper covers 9 critical capabilities to demand from your interactive voice response (IVR) cloud hosting provider.
Posted: 13 Mar 2012 | Published: 13 Mar 2012
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Retail Forever Transformed a quiet storm ignited by the iPad
sponsored by Apperian, Inc.
CASE STUDY:
Discover how Apperian’s EASE assisted one retail company with the deployment and management of applications.
Posted: 24 Feb 2012 | Published: 24 Feb 2012
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A contact center manager's guide to integrating self-service
sponsored by inContact
EBOOK:
Do you feel pressured to provide great service while keeping costs down in your contact center? Self-service technology enables customers to resolve their own service questions without depleting agent resources. But deploying self-service technology raises many questions. Learn best practices and tap into expert advice with this eBook.
Posted: 04 May 2011 | Published: 04 May 2011
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