Self Service and Support

CASE STUDY: San Francisco-based communications company Slack needed a more effective way of communicating. More than just software, they wanted to invest in an experience that would leave a positive impact on their customers. Learn how they shrunk response time, improved support and more.

Posted: 24 Oct 2017 | Published: 24 Oct 2017

WHITE PAPER: Chatbots are transforming the world of customer service, allowing business to deliver the top-notch, 24/7 support customers expect from all their favorite brands. But how do you get started? Download the white paper and discover 7 tips for effective Q&A chatbot workflows, and turn your chatbot into a chat-boss.

Posted: 01 Feb 2019 | Published: 01 Feb 2019

CASE STUDY: In this case study, learn how Autodesk, a global leader in 3D computer-aided design, engineering, and entertainment software, developed a virtual agent to interact with customers contributing to a 10-point increase in customer satisfaction levels.

Posted: 13 Nov 2018 | Published: 13 Nov 2018

RESOURCE: In this resource, learn about machine learning and deep learning, and how these concepts are dominating the conversations about AI for customer service. Find out how chatbots incorporate a deep learning model to provide customers with more personalized assistance.

Posted: 04 Sep 2018 | Published: 18 Jul 2017

EZINE: In this week's Computer Weekly, we find out how computer scientists are using data, cloud and virtual reality to understand the brain and improve mental wellbeing. We analyse newly published government documents detailing the early problems with Universal Credit. And we look at how AI can help improve cyber security. Read the issue now.

Posted: 16 Mar 2018 | Published: 16 Mar 2018

WHITE PAPER: UC can increase revenue and enhance customer relationships all while reducing costs, but developing a UC strategy can seem like a daunting task. In light of this, this paper outlines 7 things organizations should consider as they begin to develop a UC strategy. Read on to learn some helpful hints and strategies to ensure a successful UC deployment.

Posted: 10 Aug 2010 | Published: 10 Aug 2010

EBOOK: Uncover the reality of customer behavior to enhance your revenue and increase your customer satisfaction in this e-book.

Posted: 16 Jun 2014 | Published: 16 Jun 2014

EBOOK: New content personalization tools help more organizations, including Amazon, target customers. In the process, Jeff Bezos has become the world's richest man.

Posted: 20 Mar 2018 | Published: 20 Mar 2018

WHITE PAPER: The number of channels which consumers use to research and purchase products or services is growing. This white paper takes a look at a recent survey of consumer buying habits in regards to the number of channels they use when shopping and how businesses can provide a better experience across these channels for their customers.

Posted: 25 Apr 2011 | Published: 25 Apr 2011

EGUIDE: Access this tip guide to learn how American Express and Yahoo Inc., have conquered customer service obstacles while also decreasing customer relationship management (CRM) budgets.

Posted: 24 Jan 2012 | Published: 24 Jan 2012