In a country like Sweden which has embraced IT to transform life and work and where concepts like cashless society are welcomed by many, the proliferation of artificial intelligence is inevitable.
ECM systems must evolve in order to satisfy users and meet customer experience expectations. This expert guide provides 7 core capabilities of a modern ECM system to help you satisfy your users' customer needs.
This expert e-guide provides tips and best practices for working with new contact center metrics to ensure customer satisfaction through every communication channel. Learn how to determine and implement a set of key performance indicators (KPIs) for new channels such as mobile and social media, as well as how to formalize CCPM for optimum results.
This exclusive white paper examines five easy steps that your organization can take to adopt a secure and effective enterprise app store that will help you empower your workers and reap the benefits of enterprise mobility.
This exclusive resource discusses the key role that mobility and cloud computing play in addressing the challenges healthcare organizations face today, providing helpful tips for which solutions are best for virtualizing EMR systems across a wide variety of desktops and mobile devices.
This exclusive resource examines how a government organization embraced a "rugged" notebook solution that is built to endure the rough conditions that your mobile workforce will face out in the field.
Today's customer service professionals need to be able to reach out on whatever platform the customer feels the most comfortable with. In this expert e-guide, discover some tips on how to manage successful omnichannel customer service, as well as strategies for employing data monitoring to handle potential problems directly.
This expert e-book outlines the leading challenges in delivering great customer experiences via mobile and social channels. Discover how to achieve your mobile and social CRM goals with a four-point business strategy.
This expert guide divulges essential information on how to use the newest sales tools for customer prospect generation; bolster sales forecasting with data modeling; use location-based apps; and more.
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