Mobile Customer Relationship Management

EGUIDE: Customer relationship management (CRM) is one of the most important technologies to invest in during your digital transformation. Read on to learn about the nature of the cloud-based CRM market, how CRM helps knowledge management, and more.

Posted: 11 Nov 2016 | Published: 09 Nov 2016

WHITE PAPER: While mobile self-scanning technology helps retailers improve the shopping experience, many businesses worry about the impact mobility will have on shrink. In this informative white paper, learn how to combine technical, operational, and psychological deterrents to reap the benefits of mobile shopping while also minimizing shrink concerns.

Posted: 13 May 2014 | Published: 13 May 2014

EGUIDE: Today's customer service professionals need to be able to reach out on whatever platform the customer feels the most comfortable with. In this expert e-guide, discover some tips on how to manage successful omnichannel customer service, as well as strategies for employing data monitoring to handle potential problems directly.

Posted: 14 Dec 2016 | Published: 14 Dec 2016

WHITE PAPER: This exclusive resource examines how a government organization embraced a "rugged" notebook solution that is built to endure the rough conditions that your mobile workforce will face out in the field.

Posted: 12 Jun 2014 | Published: 12 Jun 2014

EGUIDE: Explore the growing acceptance of virtual agents and find out how Vivino, the world's most downloaded wine app, configured their contact center and improved customer experiences for millions of global smartphone users speaking different languages.

Posted: 23 May 2018 | Published: 23 May 2018

EGUIDE: Download this e-guide to discover how device hyper-convergence, Devices as a Service, virtualization and cloud computing, help organizations better manage their workforces by focusing more on the users, access, identity and data.

Posted: 13 Feb 2018 | Published: 07 Feb 2018

WHITE PAPER: This informative paper examines what you organization needs to keep in mind when constructing a mobile strategy and also outlines how you can enable a mobile workspace allowing your employees to securely connect to the corporate network regardless of location or device.

Posted: 08 May 2014 | Published: 08 May 2014

EBOOK: This e-book chapter is a guide to geolocation apps—what they are, what they do, and how they can benefit companies and their customers. You'll learn why providing a consumer with the right information at the right time is necessary in today's marketplace and look at the hurdles blocking widespread use of location-based data and analytics.

Posted: 12 Nov 2014 | Published: 12 Nov 2014

EBOOK: EMM products can contain a variety of features - for mobile device management, mobile app management, mobile content management and more. This guide will review the capabilities and features you'll want to consider carefully before you invest in EMM.

Posted: 26 Jun 2015 | Published: 26 Jun 2015

WHITE PAPER: This crucial resource examines a mobile management solution that enables your organization to deliver all of your business critical information over mobile while safeguarding corporate IP, customer and employee data, non-public financial information and business intelligence.

Posted: 07 May 2014 | Published: 07 May 2014