How to Get Started with Sentiment Analysis and Improve Your CX
sponsored by TIBCO
EBOOK:
To extract meaning and value from unstructured data, organizations can use sentiment analysis to parse semantics and raw text and better understand customer emotions and desires. Read this eBook to learn how to get started with sentiment analysis and improve CX.
Posted: 28 Aug 2020 | Published: 28 Aug 2020
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Digital Customer Experience Through E-IoT, and the Need for Increased Security
sponsored by Capgemini
RESOURCE:
This blog post highlights recent research from a Gartner survey that identified 5 emerging technologies that will have the biggest impact on improving the customer experience (CX). Read on here to find out more and to take advantage of these technologies.
Posted: 11 Sep 2020 | Published: 06 Apr 2020
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Think Beyond Traditional CRM To Elevate Your Customer Service
sponsored by ServiceNow
WHITE PAPER:
One of the most effective ways to provide exception customer service is with a modern CRM solution. Learn about ServiceNow’s offering and what it can do for your business in this white paper.
Posted: 19 May 2020 | Published: 19 May 2020
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Build A Collaboration Strategy That Benefits Every Part of Your Organization
sponsored by Vonage
EGUIDE:
Download this expert guide for advice on how support a collaborative culture in your organization, and 5 tips for choosing a call center customer experience platform.
Posted: 27 Mar 2020 | Published: 27 Mar 2020
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How to Enable Revenue Teams with Plays that Turn Strategy into Action
sponsored by Highspot
EBOOK:
Download this eBook to explore the Guidance Framework by Highspot and how it enables your revenue team to provide value in every conversation, specifically in terms of what to know, say, show, and do in any situation.
Posted: 03 Aug 2020 | Published: 03 Aug 2020
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Why Employee Experience Matters
sponsored by Concur Technologies
WHITE PAPER:
Download this white paper to learn about the link between employee experience and customer experience, and access tips on how to empower employees to deliver the best possible CX.
Posted: 10 Jul 2020 | Published: 10 Jul 2020
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The secret sauce helping CX leaders create loyal clients: Convenience
sponsored by ServiceNow
WHITE PAPER:
Today, customer convenience is key. Read this webinar recap to get expert insight from the Aberdeen Group on how to get started on your convenience strategy and foster more customer loyalty.
Posted: 25 Jun 2020 | Published: 24 Jun 2020
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Future-Proof Your Digital Experiences
sponsored by Progress Software Corporation Sitefinity
WEBCAST:
Digital transformation is frequently touted as a necessary initiative, but what exactly is it addressing? For many businesses, digital transformation is a process focused on overhauling and improving the user experience. Watch this webcast to learn how digital transformation affects the customer experience and prepares it better for the future.
Posted: 30 Apr 2020 | Premiered: Feb 17, 2020
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Why to Integrate Your CPQ & ERP Systems, Plus Tips For Getting Started
sponsored by AllCloud
RESOURCE:
If your business uses both CPQ and ERP systems and you haven’t yet integrated the two, then these types of benefits are well within reach. Download this blog post for a look at everything you need to know about why integrating these two systems makes such a big difference, common use cases for doing so and pitfalls to avoid along the way.
Posted: 08 Sep 2020 | Published: 08 Sep 2020
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CX Improvement: The Need to Put Consumer Data Protection and Privacy First
sponsored by Verizon
WHITE PAPER:
For companies seeking valuable data, it is obvious special offers and personalization only go so far. First, you must demonstrate that you’re satisfying privacy concerns. Read on to learn how you can assuage these concerns and provide a superior customer experience—by using data to create insight, and providing your customers with peace of mind.
Posted: 25 Jun 2020 | Published: 28 Aug 2019
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