Dealing with Customers

VIDEO: View this webinar to uncover what your organization should be doing with CX technology. Inside, you'll glean expert insight into today's current CX landscape. Review 4 considerations to take into account when contemplating a CX platform investment, and unlock tips for basing your platform decision.

Posted: 27 Sep 2019 | Premiered: 18 Oct 2018

WHITE PAPER: In this white paper, learn how to upgrade your contact center's capabilities through understanding and meeting the demands of the 21st century consumer. Explore the 3 stages of a successful contact center evolution, and review guiding principles for leveraging your customer service center.

Posted: 12 Jun 2019 | Published: 12 Jun 2019

RESOURCE: In this article, learn about the 3 key dimensions that compose an effective online banking customer experience. Discover how to measure customer experiences through the use of key performance indicators (KPIs), and get the tools you need to determine the success of your customer experience strategy.

Posted: 17 Jun 2019 | Published: 31 Dec 2018

WHITE PAPER: Why marketing automation and CRM pair perfectlyRead this white paper to learn how to empower marketing and sales to collaborate for smarter decision-making regarding where to invest precious resources and how to validate activities that raise bottom line with marketing automation.

Posted: 02 Jul 2019 | Published: 31 Dec 2018

RESOURCE: Read this resource for 5 ways you can use marketing automation to capture leads in the 150 moments per day that the average millennial checks their smartphone.

Posted: 16 Jul 2019 | Published: 31 Jan 2019

WHITE PAPER: Motivated sales reps drive better results—this is known. But, inspiring your sales reps is still a challenge in itself. Read this white paper for 10 tips from sales experts that will help you to motivate your sales team.

Posted: 02 Oct 2019 | Published: 02 Oct 2019

RESOURCE: Read this blog post to learn how marketing automation and segmentation can keep customer personalization simple and effective while also delivering maximized conversion rates.

Posted: 29 Jul 2019 | Published: 31 Dec 2018

WHITE PAPER: If you want to be consistently in the know about what your teams are accomplishing and how your sales pipelines are flowing, then a CRM tool is a given. But, how do you decide which CRM tool works best for your business? There are many choices to weigh, but this e-book will help you choose the right one for you.

Posted: 02 Oct 2019 | Published: 02 Oct 2019

RESEARCH CONTENT: In this market study, discover the popular investment areas shaping the development of the modern contact center. Explore the urgent investment priorities for contact centers looking to modernize their everyday processes, and review how your organization's contact center can benefit from intelligent technology.

Posted: 14 May 2019 | Published: 30 Nov 2018

WHITE PAPER: According to Forrester, organizations that use behavioral data from customer interactions are more successful than those who use customer surveys—but why? In this white paper, learn about the benefits of behavioral data, and explore use cases from organizations already putting behavioral data and analytics into play.

Posted: 01 Apr 2019 | Published: 01 Apr 2019