How to Get Started with Sentiment Analysis and Improve Your CX
sponsored by TIBCO
EBOOK:
To extract meaning and value from unstructured data, organizations can use sentiment analysis to parse semantics and raw text and better understand customer emotions and desires. Read this eBook to learn how to get started with sentiment analysis and improve CX.
Posted: 28 Aug 2020 | Published: 28 Aug 2020
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Expert Insights: Using Chatbots in Customer Service
sponsored by TechTarget
RESOURCE:
Developing an effective chatbot strategy is a complex process that requires some careful planning. In this e-guide, our experts walk you through what you need to know to succeed with chatbots – including best practices for creating chatbot scripts, evaluation metrics to measure performance, and more.
Posted: 01 Apr 2021 | Published: 02 Apr 2021
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Creating quality customer relationships
sponsored by OpenText
CASE STUDY:
FWD is the insurance business arm of the private investment group, Pacific Century Group. As with many insurance companies, FWD struggled with customer communication. Read this case study to see how OpenText has helped FWD strengthen customer relationships, improve efficiency and more.
Posted: 10 Dec 2020 | Published: 10 Dec 2020
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Managing through and post COVID-19: Digital imperative for banks to reduce Op-Ex and improve CX
sponsored by Fractal
WHITE PAPER:
Recently, Fractal analyzed 4 trends—that have occurred as a result of COVID-19—and the potential impacts they could have on banks. Download the article to explore their analysis, and get tips on managing through and post the pandemic.
Posted: 28 Apr 2020 | Published: 28 Apr 2020
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Pearson Refurbishes Their Customer Service and Boosts Email Support with Freshdesk
sponsored by Freshworks
CASE STUDY:
Publishing company, Pearson Netherlands, had predominantly been using email to respond to customer queries. But as they grew, they realized they needed to implement a new support solution, like Freshdesk by Freshworks. Learn about their experience using Freshdesk in this case study.
Posted: 18 Sep 2020 | Published: 18 Sep 2020
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How to provide responsive customer care for the postCOVID-19 world.
sponsored by Avanade
EBOOK:
Read this guide and learn how to lower costs, protect revenue, increase market share and integrate the voice of the customer by offering responsive customer care.
Posted: 17 Jul 2020 | Published: 17 Jul 2020
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Emojis, WISE women, and the battle with fake online reviews
sponsored by ComputerWeekly.com
PODCAST:
In this episode, the lead up to an end-of-year General Election has Brian McKenna, Caroline Donnelly and Clare McDonald discussing politicians launching their own emojis, as well as the abuse many female politicians face online. The team also ponders whether online voting could be on the horizon for the UK.
Posted: 13 Nov 2020 | Premiered: Nov 13, 2020
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Compare The Capabilities Of Legacy MDM Vs. Connected Customer 360
sponsored by Reltio
DATA SHEET:
Having a 360-degree view of your customers is crucial to delivering the personalized, consistent experiences they expect. But if you’re using a legacy MDM, doing that can feel impossible. Learn how using a cloud-native data management platform can make it easier to create the experiences your customers want in this technology brief.
Posted: 18 Dec 2020 | Published: 18 Dec 2020
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The 2021 Guide To Ecommerce
sponsored by Pivotree
WHITE PAPER:
Access this white paper to learn the 5 critical components you need to win with ecommerce in 2021, including tips on cloud infrastructure agility, the importance of MDM, and more.
Posted: 14 Jun 2021 | Published: 14 Jun 2021
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Student Experience
sponsored by Salesforce
VIDEO:
Watch this short video to learn how you can meet the multifaceted needs of your students and improve their experience via personalized, high-quality communications at scale on Salesforce Education Cloud.
Posted: 13 May 2021 | Premiered: 13 May 2021
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