Dealing with Customers

WHITE PAPER: Download this report to explore the relationship between customer and employee experience, and what communication tools can help you support them both.

Posted: 23 Apr 2020 | Published: 23 Apr 2020

WHITE PAPER: The order confirmation email is an important step in the ecommerce order process. Like any touchpoint during the customer lifecycle, it’s an opportunity to engage customers and build brand loyalty. Download this white paper for 3 tips that can help you enhance these messages and make them more memorable.

Posted: 29 Apr 2020 | Published: 29 Apr 2020

RESEARCH CONTENT: Customer service and support applications are being applied to a broad range of use cases as organizations invest in their digital strategy. Application leaders supporting CRM and customer experience can use this Gartner report to shortlist vendors and their product capabilities for further evaluation. Click below to access your copy.

Posted: 27 May 2020 | Published: 27 May 2020

EBOOK: Today’s financial institutions need a single system of action that gives a complete lens into the customer experience and facilitates quick resolution of issues—like ServiceNow’s Customer Service Management solution. Explore 3 key use cases for the CSM solution in this eBook.

Posted: 02 Jun 2020 | Published: 02 Jun 2020

WHITE PAPER: While digital interactions are on the rise, the contact center continues to play a significant role in building and maintaining a brand’s reputation. Download this white paper for practical tips on how to deliver a great customer experience in the contact center

Posted: 15 Apr 2020 | Published: 15 Apr 2020

CASE STUDY: Outdated technology was throttling productivity within Montana’s Department of Labor and Industry—until they discovered Content Composer by Hyland. Learn how the tool helped the Department of Labor and Industry streamline customer-focused processes and ultimately improve CX for area residents in this case study.

Posted: 08 Jan 2020 | Published: 08 Jan 2020

WHITE PAPER: What are the key elements you need for a successful omnichannel contact center? Find out in this checklist, which you can download and use to maximize the effectiveness of your strategy.

Posted: 14 Jan 2020 | Published: 14 Jan 2020

RESEARCH CONTENT: In recent years, the focus in the contact center industry has primarily been on improving CX, but what’s often not adequately addressed is the agent experience (AX). Download this white paper to review a framework that you can use to enhance your agent experience while improving the overall effectiveness, and impact of your contact center.

Posted: 21 Feb 2020 | Published: 21 Feb 2020

WEBCAST: For today’s FSI companies, providing great customer experiences is just as important as the services you offer, or the transactions you process. With that in mind, how do you take the next step to digital transformation and plan for 2020 and beyond? Find out in this this webinar.

Posted: 14 May 2020 | Premiered: May 14, 2020

WHITE PAPER: Be sure to look closely at the terms in a Salesforce contract. Available exclusively to TechTarget members, this premium download from ClearEdge analyzes the following top 3 Salesforce contract terms to understand and how to fix them: renewal caps, swap rights and restricted use licenses.

Posted: 07 Feb 2020 | Published: 07 Feb 2020