Dealing with Customers

RESEARCH CONTENT: In this Total Economic Impact research report from Forrester, examine the potential ROI an enterprise may experience when deploying Algolia's search and discovery tools, and uncover the benefits, costs, and risks associated with an Algolia deployment.

Posted: 21 Mar 2019 | Published: 31 Jan 2019

CASE STUDY: The Miami HEAT may by NBA champions, but their CMS certainly wasn't a winner. To see how Contentshack helped these 3-time NBA champions captivate audiences both on and off the court, read the full case study below.

Posted: 29 Jan 2019 | Published: 29 Jan 2019

EBOOK: How do you create compelling customer engagement? In this e-book, uncover 5 essential strategies for driving customer engagement with digital document creation and management. Download now to get started building your customer engagement strategy, and explore the benefits of a personalized approach.

Posted: 08 Feb 2019 | Published: 08 Feb 2019

WHITE PAPER: Despite all of the technologies and tools available to today's digital business, email is still the workhorse of the financial services industry. In this e-book, learn about 15 best practices that can help you achieve higher inbox rates, drive a positive user experience and ultimately improve the impact that email has on your bottom line.

Posted: 20 Feb 2019 | Published: 20 Feb 2019

WHITE PAPER: Download this white paper to learn how one unified platform can provide consistency across the customer journey, and how that can help your organization provide better CX and increase ROI.

Posted: 13 Feb 2019 | Published: 13 Feb 2019

RESEARCH CONTENT: Over the last 5 years, the number of U.S. online shoppers who used live chat increased from 38% to 58—but why? In this research report from Zendesk, explore why live chat is becoming the most popular customer support channel, and uncover how live chat support performance compares across industries.

Posted: 13 Mar 2019 | Published: 13 Mar 2019

RESOURCE: Customer service providers need to adapt in order to survive. In this guide, discover the 5 technological trends customer service providers are using to keep up with their customers, and explore how these technologies are revolutionizing the world of customer service while driving innovation across the industry.

Posted: 07 Mar 2019 | Published: 31 Dec 2017

WHITE PAPER: Cloud contact centers can improve the customer experience and cut costs, so what's stopping you? In this white paper, gain expert insight necessary in overcoming the 3 common challenges of moving to a cloud contact center, and learn how to get started.

Posted: 16 Jan 2019 | Published: 16 Jan 2019

WHITE PAPER: You don't have to work so hard to activate, engage and retain customers through email. Download this report to explore how 124 e-commerce and software executives are using application and product-generated emails to reach their customers, and explore how SparkPost's email delivery platform can help.

Posted: 22 Feb 2019 | Published: 31 Dec 2018

CASE STUDY: In this case study, learn how inQuba America was able to use TIBCO to successfully exchange data with clients' core operational and financial systems, get an in-depth view of how customers interact with their business, and more.

Posted: 04 Feb 2019 | Published: 31 Dec 2016